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- Wipro Case Study: Prudential plc
- Prudential, a financial services company faced the challenge was to realign product centric systems and create a customer-centric platform across the organization. The solution was One Customer Database OCDB, a central repository of customer, product holding, address details and data protection information for sales, marketing and customer service. The OCDB...
- Tags: Customer Service, Wipro Technologies, Prudential Insurance Company Of America, OCDB, Product Marketing, Disaster Recovery, Customer Relationship Management (CRM), Sales Strategy, Backups, Marketing, Data Management, Enterprise Software, Software, Sales
- Case studies
- Prudential Northwest Properties: A Case Study
- Prudential Northwest properties sought a solution that was feature-rich, based on open standards, and could scale easily for future growth. Today, a SIP-based VCX V7000 IP Telephony solution from 3Com keeps Prudential Northwest's 750 real estate agents in constant contact with buyers, sellers, mortgage brokers, and each other. Using IP...
- Tags: Phone, Prudential Insurance Company Of America, Real Estate, Session Initiation Protocol (SIP), Telecom & Utilities, PDAs, VOIP, Telecommunications, Business Operations, Emerging Technologies, Handhelds, Hardware, Networking
- Case studies
- Enterprise Case Study: Prudential Learning Zones
- The Prudential group is one of the UK's largest financial services providers with over 150 years in the Independent Financial Adviser IFA marketplace. Prudential's commitment to their shareholders who own Prudential is to maximise the value over time of their investment. Prudential aims to do this by investing for the...
- Tags: Prudential Insurance Company Of America, E-learning, Financial Accounting, Enterprise Software, Software, Finance
- Case studies
- VMware Insures Improved Customer Service for Prudential
- Prudential UK is part of the Prudential group and provides a range of financial products and services including annuities, corporate and individual pensions, savings and investment products to around seven million customers. In 2002 the company decided to establish an off-shore service centre in India to improve customer service levels...
- Tags: Customer Service, Prudential Insurance Company Of America, VMware Inc., Prudential UK, Remote Access, Insurance, Virtualization, Server Virtualization, Product Marketing, Financial Planning, Customer Relationship Management (CRM), Storage, Telecommunications, Business Operations, Corporate Insurance, Hardware, Servers, Marketing, Finance, Enterprise Software, Software
- Case studies
- Proving e-Learning's Worth in Delivering Cost-Effective Training to 8,000 Staff at Prudential
- Prudential needed to find the most efficient, effective and consistent way of reaching a geographically diverse audience - and needed to do it quickly. Prudential gravitated towards established e-Learning providers, on the basis that as well as being robust and reliable, e-Learning providers would be able to share past experiences...
- Tags: Prudential Insurance Company Of America, Training, SkillSoft, E-learning, Enterprise Software, Software
- Case studies
- Case Study: Tangram Ensures Prudential's IT Assets
- Keeping track of thousands of computers and multiple IT systems was not a high priority at the Prudential Insurance Company of America in the mid-1990s. The inventories of computer equipment and software were "Managed manually, if at all." The company made no great push to restore order to the relative...
- Tags: Asset, Prudential Insurance Company Of America, Information Technology, Jupitermedia Corp., Computer, Asset Management, Y2K, Productivity, Operational Planning, Business Operations
- Case studies
- Real Estate Firm Recruits More Clients, Improves Service With Mobile Office Solution
- Although Prudential California Realty - San Bruno is the most successful Prudential single office franchise in North America, management wanted to improve agents' productivity on the road through a mobile computing solution that would eliminate paper and reduce trips back to the office. The franchise deployed Criterion Corporation's REDTablet solution,...
- Tags: Solution, Mobile, Prudential Insurance Company Of America, Microsoft Office, Mobile Computing, Microsoft Corp., Real Estate, Tablets, Advertising & Promotion, Microsoft Windows XP, Handhelds, Wireless, Hardware, Notebooks & Tablets, Marketing, Operating Systems, Microsoft Windows, Software
- Case studies
- Flexible Gateway for Managing Relationships With Financial Intermediaries
- In the UK, Prudential is a leading life and pensions provider with around seven million customers. The company wanted to overcome stovepipes of information and integrate various legacy information sources. The challenge was to make it easier for financial advisers to do business with Prudential UK, also to reduce cost,...
- Tags: BEA Systems Inc., Gateway Inc., Financial, Prudential Insurance Company Of America, Application Servers, Middleware, Enterprise Software, Software
- Case studies 2006-01-01
- Who is responsible for confidential faxes sent to wrong number?
- Who is responsible for confidential faxes sent to wrong number?Prudential Insurance is in the news becuase doctors and clinics were faxing confidential patient recordss to another company with an almost identical fax number. If you are the company receiving the faxes in error, what are your obligations toward the...
- Tags: Prudential Insurance Company of America, fax, security, ethics, faxes, prudential, jesc, it management, Prudential Insurance, HIPAA
- Discussion threads 2006-02-07
Additional Resources
- Stellent Case Study: Guardian Life Insurance Company of America
- With $34.3 billion in assets as of December 31, 2001, Guardian Life Insurance Company of America is the fourth largest mutual life insurance company in the United States. The ultimate goal was to gain the resources and funding to consolidate and improve the company's intranet and Internet Web sites. On...
- Tags: Insurance Company, Stellent, Intranet, Insurance, Business Operations, Corporate Insurance
- Case studies
- Sybase Case Study: Guardian Life Insurance Company of America
- The Guardian Life Insurance Company of America, New York, NY is the fourth largest mutual life insurance company in the United States. Guardian began working on a new enterprise architecture. One of the company's key goals for this architecture was to establish the foundation for allowing the seamless extension of...
- Tags: iAnywhere Solutions Inc., Insurance Company, Sybase Inc., Insurance, Wi-Fi, Wireless, Databases, Business Operations, Corporate Insurance, Enterprise Software, Software, Data Management
- Case studies
- Sul America Health Care Finds Prescription for Productivity in TIBCO's BPM Software
- With nearly 1.8 million customers, Sul America Health Care is Brazil's largest insurance provider. And, with the responsibility of processing more than 150,000 reimbursements each month, it manages one of Latin America's most complex insurance operations. Sul America recognized that its healthcare reimbursement process could be improved to save costs...
- Tags: TIBCO Software Inc., Reimbursement, BPM, Insurance, Business Process Automation, Operational Planning, Financial Planning, Strategy, Business Operations, Corporate Insurance, It Operations, Finance, Management
- Case studies
- Insurance Company Saves Money and Improves Customer Satisfaction
- At one of the nation's largest insurers of specialty vehicles and watercraft, a call center handles policyholder claims and assists insurance agents by quoting, booking and servicing new insurance policies. The challenge was to provide high-quality customer service despite the increase in call volume and insurance products. As a solution...
- Tags: Customer Satisfaction, Avaya Inc., Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies
- Database Consolidation Helps Insurance Company Increase Market Share
- This short case study from HP describes a data consolidation project undertaken by ING Comercial America, a Mexican company that is a leader in the insurance, pensions, and guaranties industry. Download the paper to find out why ING re-architected its data center on the scalable, Itanium 2-based HP Integrity server,...
- Tags: Database, Hewlett-Packard Co., Consolidation, Insurance, Storage, Business Operations, Corporate Insurance, Hardware
- Case studies 2004-07-01
- Insurance Buddy (exe)
- Insurance Buddy is a tool to a find cheap car insurance quote. It is a search engine tool for insurance. It works great for car insurance, home insurance and lots of other types of insurance. It s a great tool to find out if you are over paying for insurance...
- Tags: Insurance Buddy, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Software downloads 2007-01-11
- Avaya Case Study: ING Seguros Comercial America
- ING Seguros Comercial America is Mexico's largest insurance company, and is dominant in the property damage branch. After merging with several other companies and inheriting a number of legacy systems, ING Seguros was looking to update its technology and centralize in one call center location all of its communication services....
- Tags: Avaya Inc., ING Group, Call Centers, Interactive Voice Response (IVR), Customer Relationship Management (CRM), Hardware Upgrade, Insurance, It Operations, Enterprise Software, Software, Hardware, Business Operations, Corporate Insurance
- Case studies
- The Western and Southern Life Insurance Company Saves $700K With Lexmark Solution and DFM Contract
- Headquartered in Cincinnati, The Western and Southern Life Insurance Company provides more than $57 billion in life insurance protection to 2.5 million policyholders. Paper is like oxygen for insurance companies. They can't live without it - lots of it. Western and Southern was no different, and like many companies, had...
- Tags: Life Insurance, Lexmark International Inc., Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies
- Southern Farm Bureau Saves $230,000 With CA's Unicenter Network and Systems Management Solutions
- Southern Farm Bureau Casualty Insurance Company SFBCIC is one of the largest property and casualty insurance companies in North America. In July 2004, SFBCIC planned to roll out a revolutionary process for delivering insurance applications on-demand. With this new process, customer expectations will be much greater; therefore, SFBCIC needed to...
- Tags: CA Unicenter, Network, Computer Associates International Inc., Systems Management, Farm Bureau, Insurance, It Management, Financial Planning, Business Operations, Corporate Insurance, It service Management, Finance
- Case studies
- VMware Helps Guardian Retire Unsupported Hardware, Migrate Applications Without Reinstallation
- The Guardian Life Insurance Company of America Guardian is the fourth largest mutual life insurance company in the United States and is listed among Fortune magazine's top 500 businesses. Guardian's goal was to retire servers that are currently running on unsupported hardware. With the assistance of VMware P2V Assistant and...
- Tags: Guardian Life Insurance Co., VMware Inc., Team Management, Insurance, Storage, Management, Business Operations, Corporate Insurance, Hardware
- Case studies
- Electric Insurance Company Streamlines Policy Rating With Web Services
- Electric Insurance Company, a national writer of personal insurance, was established 35 years ago to serve the needs of General Electric employees. As Electric Insurance began to roll out new Web applications to support new business lines, the speed at which they could bring pricing changes to market was a...
- Tags: NEON Systems, Web, Web Service, Insurance, Financial Planning, Business Operations, Corporate Insurance, Finance
- Case studies
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