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Promero Delivers a Reliable, Flexible, and Robust Contact Center Platform to a Global Customer Base: Promero, Inc. wanted to increase call center platform stability, reliability, and voice quality - in both hosted and on-premise environments and deliver a contact center offering that helps Promero's clients drive sales and deliver quality customer service. The challenge was to empower call center supervisors with real-time functionality and enable...; Tags: Oracle Corp., Call-center, Contact Center, Promero, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies 2008-05-01

Network Administration in Windows Server 2003: While the role of a Windows network administrator would never be considered easy, you can lighten your load by knowing the ins and outs of Microsoft's ...; Buy Now

Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now