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- COLT TELECOM GmbH Improves Customer Service and Increases Customer Retention With Remedy
- COLT TELECOM Group is one of the most successful telecommunications suppliers in Europe. COLT TELECOM GmbH of Germany realized the importance of providing rapid and reliable customer service, and as part of that service, wanted to ensure that callers to the company would be routed immediately to the person who...
- Tags: BMC Software Inc., Customer Service, Solution, COLT TELECOM Group, Remedy Corp., COLT TELECOM GmbH, Help Desk, Customer Relationship Management (CRM), Product Marketing, Call Centers, It Management, It Operations, Enterprise Software, Software, Marketing, It service Management
- Case studies
- DHL Case Study
- A subsidiary of DHL Worldwide Express, a leader in the express-delivery business, DHL GmbH has more than 50 locations throughout Germany. They had systems that had performed well and mastered all necessary tasks, but they were not up to meeting the challenges of the future. In keeping with new global...
- Tags: Hewlett-Packard Co., Quality, Databases, Leadership, UNIX, Operating Systems, Servers, Business Operations, Enterprise Software, Software, Data Management, Management, Hardware
- Case studies
- Siemens Case Study: Aerotech Peissenberg GmbH & Co. KG
- Aerotech Peissenberg GmbH & Co. KG specializes in the manufacture of complex parts for the aviation industry. The company wanted seamless data exchange with customers compliance and documentation with cost efficiency. To optimize internal and external processes, Aerotech decided to replace its existing high-end, Unix-based CAD system with a Windows-based...
- Tags: Siemens AG, Aerotech Peissenberg GmbH & Co. KG, CAD, Microsoft Windows, Operating Systems, UNIX, Software
- Case studies 2007-01-01
- Rudolf Wild GmbH & Co. KG Creates Strategic IT Roadmap by Leveraging Business Insight
- Rudolf Wild GmbH & Co. KG WILD was founded in 1931 with the vision of producing alcohol-free beverages using purely natural ingredients. Rudolf Wild GmbH & Co. KG wanted to outperform market growth and profitability in the face of growing competition and leverage innovative new technologies to improve responsiveness and...
- Tags: Oracle Corp., Information Technology, Strategy, Food & Beverage, Channel Management, Management, Manufacturing, Marketing
- Case studies 2007-12-01
- SAP Case Study: HiServ GmbH
- Online access to up-to-date training materials in the R/3 Information Database lies at the core of R/3 implementation training at the Hoechst Group. The company's IT subsidiary, HiServ GmbH, is using the R/3 Advanced Training Solution to train users in conjunction with Hoechst's worldwide implementation of R/3. The decision in...
- Tags: SAP R/3, SAP AG, Training, Enterprise Resource Planning (ERP), Workforce Management, Enterprise Software, Software, Human Resources
- Case studies
- Oracle Case Study: Premier Devices Germany GmbH
- Formed by the acquisition of Motorola Broadband Nurnberg GmbH in May 2004, Premier Devices Germany GmbH develops and manufactures a complete range of substrates and CATV hybrid amplifiers for broadband applications. The company wanted to implement comprehensive Enterprise Resource Planning ERP solution linking front- and back-office applications, including customer orders,...
- Tags: Oracle Corp., Outsourcing, Operational Accounting, Manufacturing, It Operations, Business Operations, Outsourcing & Subcontracting, Finance
- Case studies
- Kondek GmbH Provides Effective Content Security for 6,500 Users With eSafe Gateway
- Kondek GmbH, located in Hannover, Germany, is the leading Internet and Intranet provider for the city's church and deacon facilities. The 45,000 viruses found weekly clearly demonstrated that the investment in anti-virus systems was a wise one. However, the growing numbers of users made it necessary to extend the license...
- Tags: Gateway Inc., Aladdin Knowledge Systems, eSafe Technology, Kondek GmbH, Viruses And Worms, Internet, Security
- Case studies
- Corporate Planning With Professional Planner in the WALA Heilmittel GmbH
- The WALA Heilmittel GmbH, founded in 1935 manufactures the brands WALA Remedies and Dr.Hauschka skin care. WALA Remedies are produced in accordance with the functionality of the existing Management information system no longer met the modern standards. The greatest challenge was that all dataset representatives should have access to all...
- Tags: MIS
- Case studies
- VIASYS Healthcare GmbH Redefines Business Processes to Support Future Growth
- VIASYS Healthcare GmbH, previously known as Erich Jaeger, is a global market leader in healthcare technology. The challenge was to support future growth with a high-performance business software infrastructure and enables rapid deployment of the system and subsequent modules. The company implemented Oracle's JD Edwards World applications to create an...
- Tags: Business Process, Oracle Corp., Business Software, High-performance, VIASYS Healthcare GmbH, Leadership, Management
- Case studies
- Garderos Case Study: The Leipzig Arena
- The Leipzig Arena is one of Germany's most modern halls for cultural and athletic events. To strengthen its competitive position, ZSL, the operating company of Arena Leipzig, is enhancing its service offering using state-of-the-art technology. Since September 2003, organizers and visitors have been able to take advantage of wireless WLAN...
- Tags: Accounting, Leipzig Arena, LANs, Operational Accounting, Financial Services, Wireless LANs, Business Services, Wireless, Networking, Finance
- Case studies
- Novell Case Study: Schwabisches Tagblatt GmbH
- Schwabisches Tagblatt GmbH is a regional newspaper publisher with two daily news titles and one free weekly paper containing classified advertisements. As part of the continual evolution of its infrastructure, Schwabisches Tagblatt wanted to update its business management environment to maintain cost-effectiveness while moving to a more flexible, open source...
- Tags: Novell Inc., Schwabisches Tagblatt GmbH, Open Source, Strategy, Management
- Case studies
- Electronic Travel Management Reduces Administrative Demands and Costs
- Pfleiderer Europoles GmbH & Co. KG is Germany's leading producer of poles and towers. It is expanding internationally, which means a great deal of employee travel. Before, employees filled out travel requests by hand and sent them by interoffice mail. After a trip, they had to enter the same data...
- Tags: Microsoft Corp., Travel Management, Process Improvement, Microsoft Office, Quality, Business Operations, Office Suites, Software
- Case studies
- AOK Systems GmbH Creates Foundation for Health Insurance Data Service
- AOK Systems GmbH develops complete SAP-based and individual IT solutions, focusing on statutory health insurance. The challenge was to establish a health insurance data service and provide up-to-date, interoperable administrative data on insured persons in accordance with the requirements laid down by Gematik, the organization responsible for telematics applications relating...
- Tags: Health Insurance, Oracle Corp., Health Care, AOK Systems GmbH, Benefits, Healthcare, Insurance, Vertical Industries, Human Resources, Business Operations, Corporate Insurance, Enterprise Software, Software
- Case studies
- Wacom Europe GmbH Renews Its Focus on Customers and Partners
- Wacom Europe GmbH staff no longer talks generally about "Accounts;" they refer instead to accounts and their contacts in detail. It is a small but important step in transforming the leading European pen tablet manufacturer into an agile business, which puts customers' needs first. By standardizing on Oracle's Siebel CRM...
- Tags: Oracle Corp., Partnership, Wacom Europe GmbH, Business Structures, Sales Strategy, Finance, Sales
- Case studies
- Switch to a SAN Provides Unique Benefits
- Founded in 1885, USM U. Scharer Sohne GmbH USM, located in Buhl, Germany, is a top supplier of high-quality office furniture with offices in more than 30 countries and more than 500 staff members. USM realized that using information technology to realize and support its business goals was critical. Its...
- Tags: SAN, Benefit, Computer Associates International Inc., Storage Area Networks (SAN), Storage, Storage Management, Hardware
- Case studies
- Avaya Case Study: Autohaus Huttenstrasse GmbH
- Autohaus Huttenstrasse GmbH in Halle/Saale has 2 locations in the Saalestadt. Autohaus Huttenstrasse had several requirements of the new communications solution it would choose. The company also wanted to promote greater accessibility of its company and service managers, both of whom commute between two locations regularly, without sacrificing service to...
- Tags: Avaya Inc., E-mail, Fax, Branding, Telecommunications, Online Communications, Marketing
- Case studies
- Case Study: The Use of Weblogs by CRM Specialist Wice
- This case study discusses the use of weblogs by the German CRM specialist Wice GmbH and, by doing so, demonstrates the manifold opportunities of this new e-business technology. The Wice GmbH is a German supplier of CRM software, which employs eight people and serves about 60 clients. For nearly one...
- Tags: Blog, CRM, Wice GmbH, Blogging, Customer Relationship Management (CRM), Enterprise Software, Internet, Software
- Case studies
- Novell Case Study: GEHE Pharma Handel GmbH
- GEHE Pharma Handel GmbH is one of the leading wholesale suppliers of pharmaceutical products in Germany. With numerous systems spread across 19 office locations and its central data center, GEHE Pharma Handel had difficulty in managing its IT users. The challenge was to create a single repository of user information...
- Tags: Novell Inc., Pharmaceutical Company
- Case studies
- Wilhelm Diehl Delivers Linux Applications With IBM eServer iSeries
- Wilhelm Diehl Internationale Spedition GmbH & Co Diehl Spedition is a fast-growing road-haulage company, based in Esslingen, southern Germany. The company needed to improve the internal flow of information between employees; and introduce a low-cost, low-maintenance environment for serving office productivity applications. The company worked with becom GmbH to implement...
- Tags: IBM eServer, IBM Corp., Wilhelm Diehl, Linux, Operating Systems, UNIX, LANs, Open Source, Servers, Software, Networking, Hardware
- Case studies
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