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Should IT know it all?: I have built or rebuilt all the PC's for my company at one time or another with the operating system and software packages. There have been many times when employees have asked me questions about how to use these software packages. I'm somewhat familiar with MS Excel and Word although...; Tags: jterry@..., software, program knowledge, hardware, job; Discussion threads 2006-05-10

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The Knowledge Life Cycle - an Executable Model for the Enterprise: Knowledge Integration includes all knowledge transmission, teaching,knowledge sharing, and other social activity that communicates either an understanding of previously produced organizational knowledge to knowledge workers, or the knowledge that certain sets of knowledge claims have been tested and that they and information about their validity strength is available in...; Tags: Knowledge, Knowledge Integration, Strategy, Management; White papers 1999-04-09
Measuring & Valuing Knowledge: The Role of the Knowledge Audit: This paper provides insight and guidelines concerning the pivotal role of the knowledge audit in knowledge valuation. It seeks to demonstrate that the knowledge audit is an essential early step in measuring corporate or organisational knowledge-value, while outlining the main knowledge-values that the knowledge audit itself measures and assesses. In...; Tags: Knowledge, Knowledge Audit, Strategy, Management; White papers 2002-07-01
Instant Knowledge Base (exe): Instant Knowledge Base is a new, powerful help-desk database program that allows you to enter, and maintain, your own custom knowledge base articles and to-do lists. Your knowledge base is fully searchable, using our state of the art search technology. Perfect for Help-Desk applications and perfect for anyone who wants...; Tags: Knowledge, Knowledge Base, PC Experts, Instant Knowledge Base, Help Desk, Call Centers, Strategy, It Operations, Management; Software downloads 2008-03-18
The Journey of Self-Discovery (zip): We don't say that scientific knowledge is useless. Mechanics, electronics, this is also knowledge. But the central point is atma-jnana self-knowledge, knowledge of the soul. In these thirty-one essays, talks, and informal conversations, His Divine Grace A.C. Bhaktivedanta Swami Prabhupada reveals the central point of essential self-knowledge, a knowledge that...; Tags: Knowledge, Strategy, Management; Software downloads 2006-02-09

Implementing Knowledge Transfer Solution Through Web-Based Help Desk System: Knowledge management is a process taking any steps that needed to get the most out of available knowledge resources. KM involved several steps; capturing the knowledge discovering new knowledge, sharing the knowledge and applied the knowledge in the decision making process. In applying the knowledge, it is not necessary for...; Tags: Web, Knowledge, Help Desk, Strategy, Management; White papers 2007-05-01
IT Networking Training Program Establishes Team of Networking Experts at AT&T Global Service: AT&T Global Service is a Toyko-based group of network IT specialists that develops business through the collaboration of the world's most recognizable companies. Early 2001, AT&T needed to educate 26 newly hired employees on advanced networking topics, including Cisco Systems' networking solutions. Global Knowledge, a worldwide leader in IT education...; Tags: Team, Global Knowledge Network Inc., Network, Information Technology, AT&T Corp., Training, IT Networking Training Program, AT&T Global Service, Workforce Management, Strategy, Networking, Human Resources, Management; Case studies
Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management: This paper illustrates the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. This reasoning is based on an integrated Customer Knowledge Management process model, which identifies six CRM sub-processes and four aspects of Knowledge...; Tags: Performance, Knowledge, Knowledge Management, CRM, Strategy, Management; White papers 2004-01-11
General Knowledge Quiz (exe): Test your smarts with General Knowledge Quiz where you will be rewarded with fun and knowledge. There is nothing quite as worthwhile as improving your knowledge while you are having fun. As you play General Knowledge Quiz, you will find that you are not just being tested on your knowledge...; Tags: Knowledge, Strategy, Management; Software downloads 2006-12-22
InfoRapid KnowledgeMap (exe): InfoRapid KnowledgeMap is a mind mapping program and knowledge management system. It can be used to draw knowledge maps, organizational charts, decision trees, and work breakdown structures, taking down your ideas when brainstorming, or generating structure diagrams from XML files. Knowledge maps can be published on the Web or your...; Tags: Knowledge Management System, Knowledge, InfoRapid KnowledgeMap, Knowledge Management, Strategy, Enterprise Software, Software, Management; Software downloads 2005-09-26
Knowledge-Centered Support (KCS): Fundamentally Improving How Companies Resolve Complex Customer Problems: To support organizations wanting to implement Knowledge-Centered Support KCS best practices, the Consortium for Service Innovation offers the KCS Verified program. This unbiased certification process validates the functionality of knowledge management applications, as aligned with the comprehensive list of KCS requirements developed by the Consortium. InQuira's is a KCS-Verified solution...; Tags: InQuira, Knowledge, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management; White papers 2006-06-01
Delphi Knowledge Base (zip): Delphi Knowledge Base is a unique collection of Delphi tips and articles where Delphi programmers can find ideas, solutions and share their experience. The main idea of this program is that you can find the article you need and also share your articles with other users via the Internet. This...; Tags: Borland Delphi, Article, Knowledge Base, Delphi Knowledge Base, Programming Languages, Development Tools, Software Development, Software/Web Development; Software downloads 2003-10-15
Information Needs in Collocated Software Development Teams: This paper analyzes these logs for the information that developers sought, the sources that they used, and the situations that prevented information from being acquired. The paper identifies twenty-one information types and catalog the outcome and source when each type of information was sought. The most frequently sought information included...; Tags: Software, Coworker, Information, Software Development, Strategy, Software/Web Development, Management; White papers 2006-09-07
Project Management as a Knowledge Management Primer: The Learning Infrastructure in Knowledge-Intensive Organizations: Projects as Knowledge Transformations and Beyond: The digital economy is based on knowledge and the ultimate objective is the reinforcement of performance. The business strategy has been shifted from the management of tangible assets to intangible resources and the traditional competitive position of business units is based on their capacity for effective action. The main conclusion...; Tags: Project Management, Knowledge, Conclusion, Knowledge Management, Economy, Business Strategy, Strategy, Management; White papers 2004-04-20
Global Knowledge Improves Communications for Travelers' Food Service Company: Travelers' Food Service Company TFSC is an Italian-based, global operator of travel and commercial restaurants. To ensure the most effective and comprehensive training for their employees, TFSC sought an innovative training partner with real-world knowledge that could leverage its employees' skills and abilities to maximize its investment. TFSC turned to...; Tags: Food, Global Knowledge Network Inc., Travelers, Food & Beverage, Workforce Management, Manufacturing, Human Resources; Case studies
Knowledge base: Hi there,I am looking for a solution to distribute a knowledge base on the CD. I am looking for some freeware knowledge base that can be customized to bear a logo and to allow the users update it. I was thinking something like General Knowledge base (http://www.baltsoft.com/screenshots.asp). I am...; Tags: bogdan.botezatu@..., knowledge base, knowledge; Discussion threads 2007-07-06
Retaining Valuable Knowledge: Best Buy Case Study: Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for knowledge capture, and methods for the transfer and access of...; Tags: Best Buy Co. Inc., Knowledge, Strategy, Management; Case studies
Knowledge "Traps" in IT Projects: While traditional project management methods are gaining some ground, there is still a need for new perspectives. In this paper, a knowledge approach to projects is proposed. Ten places in a project where knowledge can be lost, misused, or never created are identified as "knowledge traps". Five "knowledge guidelines" for...; Tags: Knowledge, Information Technology, Strategy, Management; White papers 2004-11-10
Workforce Preparation: Equipping Undergraduates With SAS Knowledge: Knowledge of data structures, data quality, data cleaning, SAS programming, data analysis, technical report preparation, and the ability to present analyses to management are all key skills needed by today's professionals. This presentation will describe an innovative new undergraduate program at the University of Memphis that teaches these skills to...; Tags: Data Analysis, Knowledge, SAS Institute, Workforce, Databases, Enterprise Software, Software, Data Management; White papers 2007-05-14
Program Protector (exe): Program Protector is a state-of-the-art security utility that allows you to password-protect programs. You can add password to any Windows application. Program Protector is easy to use and does not require any special computer knowledge. Unlike other protection software, Program Protector is safe from circumvention. Malicious users cannot disable protection...; Tags: Protection, Knowledge, Program Protector, Strategy, Security, Management; Software downloads 2007-06-29

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