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- Service Delivery Innovation: Creating Client Value and Enhancing Profitability
- A variety of forces shape the professional services industry - from fierce competition and globalization to the modularization of business processes and technology. Clients want professional services firms to deliver cost-effective services in smaller, fixed-price contracts, but at the same time want to retain highly seasoned professionals equipped to address...
- Tags: financial, environment, innovation, strategy, SAP AG, professional services company, professional services, industry, globalization, business process
- White papers 2007-07-01
- Professional Services Company Improves Its Customer Service and Reduces Call Volume
- CROSSMARK is a professional services company that helps facilitate sales and resolve service issues between consumer goods manufacturers and their retailers. CROSSMARK's customer service tracking system, composed of isolated notes in a proprietary event-logging application, served only the most basic needs of the customer service representatives. Employees could access the...
- Tags: Customer Service, Professional Services Company, Professional Services, Microsoft Corp., CROSSMARK, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies
Additional Resources
- Supporting the Talent Supply Chain with SAP for Professional Services
- As a professional services firm, your clients often base their decisions about engaging your company on a few select, talented individuals. Your ability to be a market leader therefore depends in large part on your ability to hire, retain, and develop the best and brightest employees. To learn how you...
- Tags: SAP AG, Professional Services, Talent, supply chain
- White papers 2007-04-01
- Financial Services Firm Saves Time, Improves Professional Image With Latest Software
- Elite Payroll Services, a Detroit, Michigan - based financial services firm, wanted to present an image that reflected the company's experience and expertise without incurring the time or expense of working with an outside design vendor for marketing materials. Further, the company needed to streamline daily tasks to improve efficiency....
- Tags: Software, Financial, Financial Service, Payroll, Microsoft Corp., Financial Planning, Payroll Solutions, Operational Accounting, Security Administration, Financial Services, Finance, Security
- Case studies 2008-06-01
- ITSM Professional Services
- The Dream Catchers, Inc. ITSM Solutions Portfolio represents a comprehensive collection of professional services, education and other resources that establishes their leadership role in IT Service Management. Dream Catchers is an IT Service Management consulting and educational service company. Dream Cahers has based their products and services on the IT...
- Tags: Information Technology, Dream Catchers, Service Level Management, It Services, ITIL, It Operations, It service Management
- White papers 2005-09-15
- Taking Control of Your Business: Growing Profitably in the Professional Services Market
- Nowadays professional services climate is unforgiving. Margins are down, customer expectations up. In this environment, a professional services organization must keep a tight rein on all aspects of its business. How can a professional services firm grow profitably while providing clients with the higher-quality service and rock-bottom project pricing they...
- Tags: Professional Services
- White papers 2006-07-01
- Blackberry for Professional Services Firms - Extending Key Business Applications Wirelessly
- This webcast will feature an overview of BlackBerry Alliance program members and the applications that have been developed specifically for professional services firms. Legal, Accounting, Architecture & Engineering, Consulting and Advertising represent a few of the many flavors of professional services that use BlackBerry today. This webcast will help professional...
- Tags: Business Application, Professional Services, RIM BlackBerry, Handhelds, Hardware
- Webcasts
- Leading Professional Services Firm Uses VMware Virtual Infrastructure to Maximize System Uptime
- For a leading professional services firm that provide financial and management consulting services for many of the world's largest companies, maximum application uptime and speed of deployment are crucial. But the company's IT team was struggling to find the space and resources to meet the demand for research and development,...
- Tags: Professional Services, Uptime, VMware Inc., Server Consolidation, Servers, Hardware
- Case studies
- Windows XP Professional and Office XP Professional Help Insurance Provider to Enhance Service and Reduce Costs
- With an enterprisewide deployment of Microsoft Windows XP Professional and Office XP Professional, Kemper Insurance, a leading provider of property-casualty insurance and risk management services, will control operating costs while providing first-rate service to users. The deployment also will help the company to save nearly U.S. $700,000 yearly in the...
- Tags: Microsoft Office XP, Microsoft Windows XP Professional, Remote Server, Microsoft Corp., Risk Management, Microsoft Windows, Microsoft Windows XP, Financial Planning, Microsoft Office, Operating Systems, Servers, Software, Finance, Office Suites, Hardware
- Case studies
- The Fitness Company - Fit With Professional Planner
- The Fitness Company - a service enterprise with 20 employees operates in the future-orientated fitness and wellness field. With the impending changes to credit management Basel II it was vital for the Fitness Company to initiate a suitable corporate planning and budgeting. A quick implementation time and the advantage of...
- Tags: Basel II, Pricing, Business Intelligence, Tools & Techniques, Financial Services, Marketing, Enterprise Software, Software, Data Management, Management
- Case studies
- Honeywell Builds Robust Employee Portal With Sun Technologies and Services
- Honeywell, a diversified technology and manufacturing leader, serves customers worldwide with aerospace products and services. Though the company has conducted e-business for some time, it lacked a single corporate Web site for its employees. Honeywell chose to build its employee portal on Sun Microsystems' technologies. The company engaged Sun Professional...
- Tags: Honeywell International Inc., Sun Microsystems Inc., Portals, Aerospace & Defense, Web Technology, Internet, Manufacturing
- Case studies
- TouchStar Uses Salesforce's Real-Time Reporting Capabilities to Track Lead Sources and Close Rates
- TouchStar wanted to support sales, professional services, & customer service staff at multiple geographic locations. The three-fold company growth put pressure on effective information sharing. The company needed all customer information available to everyone anytime. TouchStar selected salesforce.com's hosted solution over Goldmine software. Initially they implemented Professional Edition but quickly...
- Tags: Salesforce.com Inc., Sales Force Management, Sales
- Case studies
- Professional Logos for Company Logo Designer (exe)
- Professional Logos for Company Logo Designer - 25 great templates for Professional Logos. This version is the first release on CNET Download.com.
- Tags: ITSTH
- Software downloads 2007-10-30
- Microsoft Dynamics Webcast: Uncovering Revenue Potential in Professional Service Organizations by Using Microsoft Dynamics AX (Level 100)
- The attendee of this webcast will learn how the unique capabilities of Microsoft Dynamics AX and Vis.align, helped a professional services firm uncover over 1 million dollars in additional revenue through a slight percentage increase in staff utilization. The presenter of this webcast describe how professional services firms face escalating...
- Tags: Microsoft Dynamics, Revenue, Webcast, Professional Services, Microsoft Corp.
- Webcasts 2007-01-16
- SumTotal System Case Study: Professional Software Consortium
- Professional Software Consortium was awarded a contract from the Defense Finance and Accounting Service DFAS to develop sixteen hours of e-learning content within five months for voucher examiners covering temporary duty travel. To ensure this pressing deadline was attained, Professional Software Consortium selected ToolBook and solicited the services of Interactive...
- Tags: SumTotal Systems, IAC/InterActive Corp., Consortium, E-learning, Operational Accounting, Financial Services, Enterprise Software, Software, Finance
- Case studies
- Danish IT Banking Services Company Achieves Highly Efficient Project Management
- Scandinavisk Data Center (SDC, formerly SDC Udvikling) is a Danish company that develops IT systems for financial services firms. In 2006, it committed to move the operations and development of a Swedish IT services company to SDC. The project was expected to take 270 employees up to 200,000 work hours...
- Tags: Project Management, Microsoft Corp., Microsoft Office, Data Centers, Strategy, Office Suites, Software, Storage, Hardware, Data Management, Management
- Case studies 2007-08-01
- Big Dividends for Small Professional Services Provider Using SAP Software
- Global Enterprise Management Solutions GEMS, essentially a professional services provider, the company resells and implements software primarily from its headquarters in Dallas, Texas. It faced the challenge of nonintegrated accounting and business processes and spotty, incomplete, and untimely information about projects. It chose SAP Collaborative Project Management, mySAP Customer Relationship...
- Tags: mySAP ERP, mySAP, Professional Services, SAP AG, Dividend, mySAP CRM, Customer Relationship Management (CRM), Enterprise Software, Enterprise Resource Planning (ERP), Software
- Case studies
- Improving Teamwork on Documents Leads to Better Client Service
- Helping companies improve their productivity, profitability, and communications is Visimation's specialty. As a company that stakes its reputation on skilfully integrating Microsoft Office Visio Professional 2003 and other Microsoft Office Professional Edition 2003 applications to solve customers' difficult business problems, Visimation also trusts these same Office Professional Edition 2003 tools...
- Tags: Teamwork, Microsoft Corp., Microsoft Office, Office Suites, Software
- Case studies
- Novell Case Study: Novacoast
- Novacoast, Inc. is an IT professional services company that builds and manages business-critical networks. The company needed a way to set up new offices quickly and without a huge IT investment. The company was also experiencing challenges in running a decentralized Microsoft Windows environment. They lacked centralized desktop control and...
- Tags: Novell Inc., Enterprise Server, SuSE Linux Enterprise Server, Servers, Open Source, Hardware
- Case studies
- Migrating to a Converged Network: Defining Your Support Requirements and Selecting the Right Professional Services Company
- Chief Information Officers are increasingly facing a number of dilemmas as their companies move out of a difficult recession that forced a single-minded focus on cost reduction. The primary question in the migration to IP Telephony has shifted from concerns over the technological readiness and capabilities of IP Telephony and...
- Tags: Converged Network, Telephony, Network, Professional Services, IP Telephony, IP, Migration, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- White papers 2005-03-01
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