TechRepublic Resources
- What's more important at the entry-level, a service attitude or technical aptitude?
- I'm looking at hiring people for a couple of new IT positions in my office. One of these jobs is for a full-time professional that we hope can help us on some upcoming Web development projects. The other position is for a part-time support assistant, and since we're based here...
- Tags: Hiring, Customer Service, Position, Qualification, Recruitment & Selection, Product Marketing, Customer Relationship Management (CRM), Human Resources, Workforce Management, Marketing, Enterprise Software, Software, William Jones
- Blog posts 2008-04-29
- AIS Improves Client Service and Boosts Revenue With Proactive Customer Care
- Established in 1990, Advanced Info Service Public Company Limited AIS is the largest cellular operator in Thailand. AIS's vision is to create an emotional attachment with its customers because customer loyalty cannot be won simply with technology or pricing strategies in highly competitive markets such as mobile communications. The company...
- Tags: Revenue, Oracle Corp., Customer, AIS, Customer Relationship Management (CRM), Advertising & Promotion, Pricing, Product Marketing, Strategy, Cellular Phones, Enterprise Software, Software, Marketing, Management, Consumer Electronics, Personal Technology
- Case studies
- Software Company Delivers 64-Bit Fidelity and Speed for Computer-Aided Engineering
- Fluent, Inc., a wholly owned subsidiary of ANSYS, Inc. (NASDAQ: ANSS), provides simulation software and technologies designed to optimize product development processes. Fluent Computational Fluid Dynamics CFD software is used for simulation, visualization, and prediction of fluid flow, heat and mass transfer, and chemical reactions. Fluent customers performing simulations on...
- Tags: Fidelity Investments, Fluent Inc., Computer, Product Development, Microsoft Windows, 64-Bit, Product Marketing, Tools & Techniques, Operating Systems, Strategy, Network Technology, Research & Development, Business Operations, Software, Processors, Semiconductors, Hardware, Components, Marketing, Management, Networking
- Case studies
- Online Retailer Boosts Customer Service With Improved Employee Productivity
- Bow.it is an Italian online retailer specialising in computer hardware and software. The company completes around 3,500 orders each month and generates an annual turnover of ?15 million. It receives many thousands of e-mails from its customers containing product or order queries. To improve customer service, the company required a...
- Tags: Customer Service, Online Retail Company, Retail Company, Microsoft Corp., Bow.it, Retail, E-mail, E-business/E-Commerce, Product Marketing, Customer Relationship Management (CRM), Online Communications, Internet, Marketing, Enterprise Software, Software
- Case studies
- Leading Grocery Retailer Implements Cutting-Edge Technology Development Resulting in 60 Per Cent Increase in Speed of Customer Service
- Tesco is the leading United Kingdom grocery retailer. Its corporate strategy is centred on placing the customer at the heart of all its operations. Tesco wanted to replace an ageing weighing scales infrastructure at its in-store delicatessen, fish, and meat counters, because of difficulty in quickly finding product information and...
- Tags: Customer Service, Tesco, Retail Company, Microsoft Corp., Grocery, Retail, Food & Beverage, Business Structures, Product Marketing, Manufacturing, Finance, Marketing
- Case studies
- Steel Manufacturer Improves Blast Furnace Performance
- As SIDMAR prepared to reline its blast furnace - an endeavor undertaken about every 15 years - the steel manufacturer decided it needed a solution for monitoring and operating its production processes in real time. Any undetected glitch affecting the blast furnace and related production processes could cost the company...
- Tags: Environment, Steel Company, Microsoft Windows Server 2003, Microsoft Windows, Product Marketing, Marketing Research, Servers, Operating Systems, Software, Marketing, Hardware
- Case studies
- Marketing-Agency Employees Deliver Excellent Customer Service With New Software
- Much More, based in Germany, is a marketing agency that delivers services such as event planning, promotional campaigns, and retail training. Much More employees wanted specific support in areas such as improved calendaring to boost the efficiency of planning meetings in and out of the office; rapid file recovery support...
- Tags: Customer Service, Microsoft Corp., Microsoft Windows, Advertising & Promotion, Microsoft Windows Vista (Longhorn), Product Marketing, Operating Systems, Software, Marketing
- Case studies
- Multinational Chemical Manufacturer Foresees Benefits of Up to $60 Million Over the Next Three Years by Using Microsoft Office SharePoint Server 2007
- Ampacet's product development processes are regional rather than global, resulting in an unstructured and non-standard way of effectively selecting and developing the most promising projects. Ampacet management has no effective way of tracking and evaluating projects, resulting in duplicated efforts, varying metrics, and poor utilization of global technical resources. The...
- Tags: Benefit, Microsoft Corp., Ampacet, Ampacet Management, Product Development, Product Marketing, Microsoft Office, Strategy, Research & Development, Business Operations, Marketing, Office Suites, Software, Management
- Case studies
- Software Firm Enhances Customer Service, Shrinks IT Costs With Web-Based Collaboration
- As a technology provider to the financial industry, Jack Henry & Associates has made customer service a key differentiator. The company wanted to offer clients a Web-based collaboration environment that would speed problem resolution, allow quick communication of regulatory changes, and improve overall responsiveness. Jack Henry made the decision to...
- Tags: Web-based Collaboration, Customer Service, Information Technology, Microsoft Exchange Server, Messaging, Microsoft Corp., Portals, Groupware, Web Technology, E-mail Servers, Product Marketing, Internet, Enterprise Software, Software, Marketing
- Case studies
- Country Club Improves Efficiency and Security to Lower Costs, Provide Better Service
- Ames Golf & Country Club (AG&CC) strives to meet each of its 315 members' needs. To provide excellent customer service, AG&CC needs to operate efficiently, especially during the high-volume peak season. It also needs to safeguard member information. The Windows Vista operating system and Microsoft Office Professional 2007 are helping...
- Tags: Security, Microsoft Corp., Member, Microsoft Windows, Microsoft Windows Vista (Longhorn), Product Marketing, Customer Relationship Management (CRM), Operating Systems, Microsoft Office, Software, Marketing, Enterprise Software, Office Suites
- Case studies
- International Insurance Company Streamlines Customer Service With New Portal Solution
- AXA Assistance Germany is an international insurance-services company that offers help and advice to customers 24 hours a day, seven days a week. AXA service centre employees in Munich field a variety of calls and, to address customer queries, must search and aggregate information from disparate sources. With the help...
- Tags: Customer Service, Microsoft Corp., Insurance, AXA Assistance Germany, Product Marketing, Customer Relationship Management (CRM), Portals, Enterprise Software, Marketing, Software, Internet
- Case studies
- Misys Healthcare Delivers Right Treatment for Software Development With CA Clarity
- With 25 years experience in the industry, Misys Healthcare Systems, a division of Misys plc, employs 2,500 people, mostly in the U.S. Misys Healthcare aimed to improve its ability to deliver products to market on time and under budget. In this endeavor, the company was seeking a Product Development Planning...
- Tags: Software, Software Development, Misys, Health Care, Computer Associates International Inc., Misys Healthcare, Product Development, Product Marketing, Strategy, Research & Development, Business Operations, Marketing, Management
- Case studies
- Microsoft Webcast: Adding Resilience to Structured Workflow With People-Oriented Processes
- The effectiveness of information workers in structured, customer service roles is often constrained by limited or complicated Line-Of-Business LOB applications. This webcast shows how to unlock the value of these individuals using collaboration solutions like Microsoft BizTalk Server and Microsoft InfoPath, which bring LOB application data into a more user...
- Tags: Customer Service, Collaboration, Webcast, Microsoft Corp., Product Marketing, Groupware, Customer Relationship Management (CRM), Digital Media, Marketing, Enterprise Software, Software, Consumer Electronics, Personal Technology
- Webcasts
- A Company Built on Customer Service
- In order to meet the demands of an increasingly competitive marketplace, International Specialty Products ISP, a recognized global leader for developing, manufacturing, and supplying innovative specialty ingredients that enhance product performance, turned to CRM to meet and exceed these demands. ISP initiated their CRM project in the fall of 2004....
- Tags: Customer Service, CRM, International Specialty Products, Customer Relationship Management (CRM), Advertising & Promotion, Product Marketing, Enterprise Software, Software, Marketing
- Case studies
- Bank of Ireland: Quality Service Through Call Center Transformation
- In an era of heightened customer demands and increased competition, call centers have become a crucially important mechanism to cost-effectively serve customers and sell products. Bank of Ireland realized that it needed not only to reengineer its call center delivery processes, but also to ensure that it provided the same...
- Tags: Oracle Corp., Call-center, Customer Satisfaction, Bank Of Ireland, Call Centers, Customer Relationship Management (CRM), Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Freight Payment Processor Uses CRM to Raise Customer Service and Employee Productivity
- Trendset brings high-tech efficiencies to the logistics industry. The company provides electronic payment processing between shippers and carriers, as well as online analysis of their shipping activities. Trendset has doubled in size over the last few years, and it's this growth that has impaired the company's ability to fulfill its...
- Tags: Customer Service, Microsoft Corp., CRM, Customer Relationship Management (CRM), Microsoft Windows, Supply Chain, Product Marketing, Microsoft Windows Server 2003, Advertising & Promotion, Enterprise Software, Servers, Software, Operating Systems, Business Operations, Marketing, Hardware
- Case studies
- City Council's New Integrated System Saves Time and Improves Customer Service
- Derby City Council provides a range of services for the residents of the central England city of Derby. When residents call with service requests, customer service advisers from the Council provide them with information and set up appointments for specialist officers to carry out work. The advisers had been using...
- Tags: Customer Service, Resident, Advisor, Microsoft Corp., Derby City Council, Product Marketing, Customer Relationship Management (CRM), Investment, Enterprise Software, Marketing, Software, Finance
- Case studies
- Microsoft Business Solutions CRM Helps HealthSource Plus Deliver World-Class Customer Service
- HealthSource Plus is one of Canada's leading third-party administrators. The company helps mid-sized Canadian businesses reduce, control and manage employee group healthcare costs. With offices in Toronto, Montreal and Niagara, HealthSource Plus manages approximately $80 million in premiums covering more than 30,000 Canadians. In order to migrate to an ISO-9000...
- Tags: Business Process, Customer Service, Microsoft Corp., Microsoft CRM, CRM, HealthSource, Customer Relationship Management (CRM), Operational Planning, Product Marketing, Advertising & Promotion, Vertical Industries, Benefits, Enterprise Software, Healthcare, Software, Business Operations, Marketing, Human Resources
- Case studies
- Solution Transforms Customer Service for BRANZ Ltd
- With over 100 specialist staff, BRANZ Ltd provides research, consulting and information services to individuals and organisations within the building and construction industry. With staff focused on satisfying customers' technical requirements, potential sales opportunities were easily overlooked. The company needed to consolidate customer data to allow employees' access to the...
- Tags: Customer Service, Solution, Microsoft Corp., Staff, Sales Strategy, Sales Force Management, Product Marketing, Customer Relationship Management (CRM), Sales, Marketing, Enterprise Software, Software
- Case studies
- Fast-Growing Manufacturer Steps Up Customer Service Efforts With CRM Solution
- The Orthotic Group's fixation with feet has made it one of Canada's fastest-growing companies. But, like many organizations, The Orthotic Group found its potential constrained by a business system that simply couldn't keep pace with the company's rapid growth. The system was prone to frequent crashes, it was difficult to...
- Tags: Customer Service, CRM Solution, Microsoft Corp., Back-office, CRM, Orthotic Group, Customer Relationship Management (CRM), Product Marketing, Sales Strategy, Operational Accounting, Enterprise Software, Software, Marketing, Sales, Finance
- Case studies
