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continuous process improvement (3 results)
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- Comparex Case Study: CDATEX (IT Health Support Center of Extremadura)
- CDATEX is the centre which is able to manage the communication and technological requirements TIC of the Servicio Extremeno de Salud and its own dependent entities. CDATEX uses the best practises ITIL Methodology based on Hewlett-Packard software tools: Service Desk, and Open View Operations. The benefits include reduction in the...
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- A Six-Part Series on Getting the Most Out of SharePoint Designer 2007: Create and Modify Rules-Based Workflow Applications
- Office SharePoint Designer 2007 allows to design workflows that add no-code application logic to SharePoint sites and applications. Using the Workflow Designer, users can create rules that associate conditions and actions with items in SharePoint lists and libraries. Changes to items in lists or libraries trigger actions in the workflow....
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- TechNet Webcast: Workflow in Microsoft SharePoint Products and Technologies 2007: Out-of-the-Box and Creating Custom Workflows (Level 200)
- This webcast discusses the integration of Windows Workflow Foundation into Windows SharePoint Services version 3.0; how workflows are designed, stored, and used; and which capabilities are enhanced by taking advantage of client and server technology. It explains different authoring tools and techniques, including how to create no-code workflows using Microsoft...
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- SAP Case Study: Telephone and Data Systems Inc. (TDS)
- Telephone and Data Systems Inc. TDS needed a solution that would allow the organization to improve upon its work flow and sharpen its business processes. Comprised of four distinct companies, United States Cellular Corporation, TDS Telecommunications Corporation, American Paging, Inc. and American Portable Telecom, Inc., TDS needed to develop a...
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- How SAP Material Master Workflow Packaged Service Is Helping Industrial Turbine Manufacturer Demag Delaval Industrial Turbomachinery's Business Power Ahead
- A wholly-owned subsidiary of global electrical engineering giant Siemens, Demag Delaval Industrial Turbomachinery has completed a major consolidation of all its core business systems onto SAP - and is now looking for ways to unleash the full power of its SAP investment. This case study explains how the SAP Material...
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- GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
- GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually unifying the support delivered to the 12 "Caisses d'Epargne" banks in its remit, while rationalizing and automating change and incident management. Arpege...
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- Mary Kay Advances BSM Strategy and ITIL Adoption With BMC Software
- Mary Kay Inc. wanted to support dramatic domestic and international business growth by delivering superior IT products and services that align with the goals of the enterprise. As a solution the company executed a Business Service Management BSM strategy and adopted the recognized best practice processes outlined by the IT...
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- Streamlined, Customized Workflow Demonstrates Power and Flexibility of Development Platform
- Microsoft Entertainment and Devices (E&D) is responsible for development, production, and marketing for the Xbox video system, other entertainment and learning products, and hardware devices. Microsoft E&D needed to streamline its data collection and financial reporting workflow to empower its business decisions. The group developed an Office Business Application OBA...
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- Improved Effectiveness of ITIL Implementation Using the QuintQuest Assessment Tool
- The client, a bank belonging to the world's top ranked financial institutes, wanted to reduce costs by consolidating its backoffice activities within the Latin-American region. A new organizational unit was founded to incorporate the consolidated activities. The new central IT organization faced the challenge to keep the operations ongoing while...
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- ITIL Business Perspective: Deploy a Customer-Focused Service Catalog
- The imperative of improving service quality - and demonstrating value to the business - is driving many IT organizations to implement the ITIL framework. As a foundation for defining services and communicating with the business, the Service Catalog represents a critical element to any successful ITIL initiative. In this webcast,...
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- Preparing for ITIL Initiatives: ITs DC Challenge - The Forest & the Trees
- IT organizations need to identify, control, verify, and manage their complex data center environments to meet ITIL and ITSM framework initiatives. The challenge that IT faces is finding and controlling the trees within the forest of their datacenters. The first step with any ITIL initiative is to "Discover" and "Map"...
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- PS'SOFT Integrates ITIL Throughout its Corporate Organization and Strategy
- PS'SOFT, a leading provider of I/T asset and service management solutions, reinforced its ITIL IT Infrastructure Library strategy, through a training and certification program for its consulting team. The PS'SOFT Asset Management Suite allows companies to manage numerous types of assets throughout their lifecycle, in accordance with any methodological and...
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- ITIL and IT Value - What's the Real Story?
- Because of its depth and breadth, the ITIL has become the defacto world standard for IT best practices. This webcast discusses how ITIL provides a unified, descriptive set of processes that illuminate the critical inputs and outputs that drive world class efficiency and effectiveness. The webcast will also discuss how...
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- ITIL Best Practices Framework
- This webinar outlines the importance of operating under a "best practices" framework.
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- ITIL Best Practices in Action at Texas State Technical College
- In this webinar the Novell Administrator at Texas State Technical College, will illustrate how her team manages I.T. support/delivery using ITIL best practices. Additionally, the webinar will show how her organization has benefited from using ITIL best practices in conjunction with her Novell infrastructure (e.g., GroupWise, eDirectory, ZENworks, NetWare or...
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- Gaining Rapid Value With ITIL
- A complete ITIL implementation requires a large investment in time and resources - so most IT organizations take an incremental approach, starting with a set of core ITIL processes and adding additional processes over time. With an incremental approach, "Where to start" is an important issue that can significantly impact...
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- ITIL Fast Time to Value
- Many IT organizations are exploring the use of the ITIL process framework as a way to improve IT services and reduce IT costs. A complete ITIL implementation requires a large investment in time and resources - so most IT organizations take an incremental approach, starting with a set of core...
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- Achieving IT Compliance: Exploring ITIL and CobiT Frameworks
- This webcast will explore common regulatory challenges related to Sarbanes Oxley 404, SEC Record Retention, HIPAA, Basel II Overview of COBIT and ITIL frameworks, and examples of compliance best practices for change and release management.
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- The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies
- IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out just keeping things running as they are. But is the federal government ready for...
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- Sussex Police Use Fox IT's Assessment Services to Baseline Their Service Management Implementation Against BS15000
- Sussex Police have recognised the need for continual service improvement within their IT strategy, and are looking to ITIL the IT Infrastructure Library and BS15000 to provide them with the framework and direction for achieving this. As an initial activity within their Service Improvement Programme, Sussex Police decided that a...
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