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- Using WinISO to build a virtual machine installation directory
- Learn how to use WinIso to build a virtual machine installation directory. by Steven Warren
- Tags: CD-ROM, ISO, Virtual Machine, WinISO, Iso standards, Process Improvement, Quality, Business Operations, Steven Warren
- Blog posts 2008-07-30
- Top 5 reasons why ITIL implementations don't happen by the book
- Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get around them. by Enterprise Computing Institute
- Tags: Information Technology, Organization, CSIP, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, Enterprise Computing Institute
- Blog posts 2008-06-18
- Why does process improvement fail?
- It's clear, both anecdotally and objectively, that process improvement efforts have failed far more often than they have succeeded. This blog talks about why this is true. by Mark Lefcowitz
- Tags: Rule, Process Improvement, Quality, Business Operations, Mark Lefcowitz
- Blog posts 2008-06-17
- Getting executive support for system management processes
- Trying to get executive approval for a technology initiative? Learn to speak the language of the C-suite folks and present your case the right way. by Toni Bowers
- Tags: Process Improvement, Quality, Business Operations, Toni Bowers
- Blog posts 2008-06-16
- Video: Five things you should know about ITIL
- ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT leader...
- Tags: Information Technology, Video, ITIL, Process Improvement, It Services, Quality, Business Operations, Jason Hiner
- Blog posts 2008-05-28
- Five things you should know about ITIL
- ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for IT Executives gives a rundown of five basic ITIL facts every IT pro...
- Tags: TechRepublic Inc., Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management, sanity savers
- Videos 2008-04-29
- See benefits for your organization using "ITIL Lite"
- You work for a smaller business and have been hearing a lot about ITIL. Maybe you've heard how it can cut your costs, or you've seen evidence that it can improve service delivery. But then you take a closer look. At first glance, it looks like ITIL...
- Tags: Benefit, ITIL, Process Improvement, It Services, Storage, Databases, Quality, Business Operations, Hardware, Enterprise Software, Software, Data Management, Tricia Liebert
- Blog posts 2008-04-04
- Microsoft's OOXML becomes an ISO standard
- The vote is in and it appears that Microsoft has won its bid to have OOXML declared an ISO standard according to voting results obtained April 1. Does this mean that Microsoft's fight to become a recognized ISO standard is over? Not really. There is...
- Tags: Commission, Antitrust, ISO, Microsoft Corp., OOXML, ECMA 376, Iso standards, Process Improvement, Corporate Law, Quality, Business Operations, Tricia Liebert
- Blog posts 2008-04-02
- Use prototyping to visualize project requirements
- A prototype represents the shell of an actual production application. Prototypes are built early in the development lifecycle, and they're used to provide valuable insight into the look, feel, and general workflow of an application. (Sometimes people call the first production implementation a prototype, but that's not correct. If you...
- Tags: Prototype, Requirement, Prototypes, Process Improvement, Team Management, Microsoft Office, Quality, Business Operations, Management, Office Suites, Software, Tom Mochal
- Blog posts 2008-04-01
- Removing the human element from customer service removes the intelligence
- As with many organisations, ours has adopted an automated system for distributing job tickets to the field force. It is mostly a clean and efficient system and passes the calls to the correct person but, being a computer program, cannot take the human element into consideration. ...
- Tags: Customer Service, Call, Process Improvement, Team Management, Quality, Business Operations, Management, Jeff Dray
- Blog posts 2008-03-19
- Defining the standards: Should Microsoft OOXML be an ISO standard?
- In the last week of February, 100 delegates from 32 countries met to discuss how to improve the OOXML specification to bring it to the level required for validation by the International Organization for Standardization ISO. Microsoft and its backer, ECMA, have until March 29 to make the changes required...
- Tags: ISO, Microsoft Corp., ECMA, OpenDocument Format, Standards, Iso standards, Process Improvement, Quality, Business Operations, Tricia Liebert
- Blog posts 2008-03-05
- Align green project management with ISO 14000
- Tom Mochal, PMP, winner of the 2005 PMI Distinguished Contribution Award, has been TechRepublic's resident project management mentor for the past five years. He is President of TenStep, Inc., a methodology development, training and consulting company. This column was co-authored with Andrea Krasnoff, PMP, Director of Consulting Services at TenStep,...
- Tags: ISO 14000, Project Management, Tools & Techniques, Iso standards, Process Improvement, Strategy, It Operations, It service Management, Management, Quality, Business Operations, Tom Mochal
- Blog posts 2008-02-19
- Creating a Windows Vista Recovery CD
- If you purchased a new computer with Windows Vista preinstalled on it, you may have received an actual Windows Vista DVD with your purchase or a Recovery Disk created by the computer's manufacturer, or maybe your new computer came with a Recovery Partition on the hard disk in lieu of...
- Tags: Recovery, Recorder, CD, Microsoft Windows Vista, ISO, Dialog Box, Figure B ISO Recorder, Microsoft Windows, Iso standards, Process Improvement, Microsoft Windows Vista (Longhorn), Operating Systems, Software, Quality, Business Operations, Greg Shultz
- Blog posts 2008-02-14
- 12 questions with Sharon Taylor, Chief Architect of ITIL V3
- Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990s and has now accepted the key role in creating version 3 released in May of 2007. She is also the author of the recently-released book, "The Official Introduction of the ITIL Service Lifecycle," and president...
- Tags: Business Operations, It Services, ITIL, Jeff Cerny, Practice, Process Improvement, Quality, Version
- Blog posts 2008-01-07
- ITIL® v3 Foundation Certification Boot Camp
- View Available Dates and Locations This hands-on training program for IT Infrastructure Library ITIL Foundation certification introduces you to the fundamentals of IT Service Management ITSM as described in ITIL Version 3 (ITIL v3). This course will help you prepare for the certification exam and acquire...
- Tags: Certification, Washington, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- ITIL® v2 Foundation Certification Boot Camp
- View Available Dates and Locations This ITIL Foundation Course is an award-winning and EXIN-accredited course comprised of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16-hour long modularized Self-Paced e-Learning course introduces you to the concepts of IT...
- Tags: Certification, ITIL Foundation Course, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- ITIL® Practitioner: Support and Restore Management
- View Available Dates and LocationsThis ITIL Practitioner training course focuses on the ITIL processes of Incident Management, Problem Management, and Service Desk functions. Learn to optimize the quality of service by applying the ITIL best practices, and learn to more effectively respond to incidents and problems as...
- Tags: Service Desk, Problem Management, ITIL, It Services, Process Improvement, Quality, Business Operations
- Training 2008-01-01
- ITIL? v2-to-v3 Foundation Certification Bridge
- View Available Dates and Locations Discover and examine the key differences and benefits of the changes in ITIL v3 in this one-day course. Focusing on the new service lifecycle approach to implementing new and changed services, you'll address key new concepts, functions, processes, and changes to...
- Tags: Certification, ITIL, Process Improvement, It Services, Quality, Business Operations
- Training 2008-01-01
- ITIL® Practitioner: Release and Control Management
- View Available Dates and Locations In this course, you'll focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will...
- Tags: Global Knowledge Network Inc., Information Technology, Atlanta, Configuration Management, ITIL, It Services, Process Improvement, Quality, Business Operations
- Training 2008-01-01
- ITIL® Practitioner: Agree and Define Management
- View Available Dates and Locations In this course, you'll focus on implementing and managing the Agree and Define processes and functions for achieving control and stability within an IT infrastructure. You'll explore the processes of Service Level Management and Financial Management with our experts in class,...
- Tags: Global Knowledge Network Inc., Certification, Practitioner, Financial Management, ITIL, Quality, Process Improvement, Financial Accounting, It Services, Investment, Financial Planning, Finance, Business Operations
- Training 2008-01-01
