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- Reduce friction with client employees: Show them you understand your role
- Your conduct at a client site can help you avoid resentment and fear among the employees. These tips will help you be more productive and get along with your temporary coworkers. by Chris McManaman
- Blog posts 2008-07-23
- Use a Fishbone Diagram to attack complex problems
- One technique for analyzing complex problems that appear to have many interrelated causes is called a "cause and effect" diagram or a Fishbone Diagram. Here are examples of how this problem-solving technique works. by Tom Mochal
- Blog posts 2008-07-23
- 10 personality traits of a highly effective independent consultant
- Many IT consultants daydream about branching out on their own without giving much thought to what skills are necessary to succeed as a freelancer. Before you commit to being an independent consultant, read Chip Camden's list of 10 personality traits that he says you should possess in order to be...
- Blog posts 2008-06-24
- A consultant's technical pride causes his team considerable delays
- Don't make this consultant's mistake: taking on project issues that don't suit your technical abilities. Letting your team apply its strengths to project work will allow you to focus on planning and management duties, and you'll all meet your deadlines. by Shannon Kalvar
- Blog posts 2008-06-16
- Not Invented Here has no place in open source development
- Last week, many Debian users got something of a shock when they realized that encryption keys for OpenSSH, OpenSSL, and OpenVPN have all been vulnerable to relatively easy compromise for a while. Previously, I discussed how you can detect and replace vulnerable SSH keys on Debian, and Vincent Danen...
- Blog posts 2008-05-22
- The "insecure memory" FAQ
- There are times when a user of a free and open source operating system like FreeBSD or Debian GNU/Linux might encounter a warning or error message that looks something like this: "Warning: using insecure memory!" A likely moment might be the first time one uses GnuPG, because it's...
- Blog posts 2008-05-14
- Turning around a problem employee
- So you have an employee who has some productivity and behavior problems. You've put off dealing with it because you thought the problems would resolve themselves. But now the rest of the people on your staff have begun to feel resentful. What should you do? An employee...
- Blog posts 2008-04-17
- Warding off the gremlin help desk calls
- Many of the problems I'm called for are teeny mysteries. Gremlins, if you will. (I mean these gremlins, not Joe Dante's Gremlins.) These calls are about program settings that have changed mysteriously, or an e-mail that won't send. Gremlins don't cause emergencies, usually just annoyance. But if a user's work...
- Blog posts 2008-03-25
- Why users should report problems to the help desk
- Why indeed? On the team I work for I am often called upon to help with technical problems, despite the fact that I escaped from the help desk some years ago and went on the road. The usual reason given for calling me directly is that it...
- Blog posts 2008-02-27
- The mouse mentality holds down mobile apps
- The mouse defines, in large part, how we compute -- which is great for most needs. Having that "common ground" in terms of the interface is wonderful for probably 90 percent of the applications out there. The problem is the other 10 percent of applications that would be much better...
- Blog posts 2008-02-26
- Security news roundup: February 24
- Here’s a collection of recent security vulnerabilities and alerts, which covers Opera releasing an update that patches three security vulnerabilities, multiple flaws found and fixed in EMC RepliStor, Symantec patching Veritas Storage Foundation, the presence of design weaknesses in wireless LAN VoIP handsets, and hard disk enclosures that fails to...
- Blog posts 2008-02-24
- Configuring Exchange 2007 to be an Edge Transport Server
- One of the new server roles that was introduced in Exchange 2007 was that of an edge transport server. An edge transport server is a specialized server, running a hardened version of Exchange, that sits between your Exchange organization and the Internet. Brien Posey shows how it...
- Technical articles 2008-02-21
- Who is protecting your electronic rights?
- Materials provided to the Electronic Frontier Foundation EFF indicate that in 2006, the FBI received access to e-mail from an entire computer network instead of the single e-mail address that was approved by a secret intelligence court as a part of a national security investigation. From the...
- Blog posts 2008-02-18
- Five debugging tips for solving software problems
- Do you ever have trouble getting information out of your clients? Even when they could give you that information with just a little effort? "It's broken," said the client. "Broken?" I responded. "In what way?" "It's not doing what...
- Blog posts 2008-02-15
- Barracuda Spam Firewall with Microsoft Exchange
- Last week I took a first look at the Barracuda Spam Firewall and went through the quick-start setup. Within an hour, I had the basic configuration covered and had tested it by temporarily rerouting some live traffic to the Barracuda box. It seemed to work well, but before...
- Blog posts 2008-02-13
- The flawed process of getting a job offer
- At least three times in my career I have gone through the long interview process for a tech job, got an offer and then turned it down. Each case would have been a step up in either income or responsibility. One was turned down because it required a move of about 150...
- Blog posts 2008-01-31
- Security news roundup: January 20
- Here's a collection of recent security vulnerabilities and alerts, which covers a new vulnerability discovered in Winamp, a security update from Citrix, a report on more rootkits vectoring in on the MBR, a new vulnerability in Skype, a remote code execution vulnerability in Microsoft Excel, and a heap overflow bug...
- Blog posts 2008-01-21
- Physical presence does not equal productivity
- I've always been one of those people who like to get to the office early and get all my work done before I leave or take a break. That sounds like bragging but it isn't. The problem is, if I have a finite amount of work to...
- Blog posts 2008-01-17
- The truth about email spam
- Spam is unsolicited bulk emailing, generally for commercial advertising purposes. It is the electronic equivalent of the junk mail you get from credit card companies like Capital One in your mailbox all the time. Email spam started to become a serious problem in the mid-1990s with the growth...
- Blog posts 2008-01-16
- E-mail's swan song: How this affects programmers
- Back in the day, e-mail was a killer app that was getting people onto the Internet in droves. Even people without computers ended up with Hotmail or Yahoo! Mail accounts and would check them whenever possible. People were thrilled that they could easily, conveniently, and cheaply get in touch with...
- Blog posts 2008-01-16
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