Did you mean
problem resolution (11 results)
Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- sort by:
- Relevance
- Date
- Popularity
- Three steps to savings in application support
- By Alan Mac Neela and Jane B. DisbrowConducting a support utilization review can save companies significant sums by limiting management time, optimizing levels of support—both in-house and externally, and using fewer external suppliers.AnalysisReducing the cost of maintenance and support is becoming increasingly important as companies search for cost savings in...
- Technical articles 2003-07-02
- Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
- Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing customer information and shorten problem resolution time and ensure truck repairs are...
- Case studies 2009-03-01
- Optimizing Application Development -- A Key to Business Success
- By optimizing the problem resolution process through the implementation of an application problem resolution solution, the development organization can greatly increase application output in both quantity and quality. This enables development managers to meet the challenge of delivering more applications, in ever-decreasing time frames, and in a technology environment that...
- White papers 2007-08-01
- Forrester Consulting Case Study: The Business Case For Better Problem Resolution Processes
- Are your development and testing teams unknowingly wasting time and resources on application problem resolution? Read this commissioned study conducted by Forrester Consulting in which 150 managers, directors, and VPs in charge of application development reveal how much time teams spend trying to diagnose problems--and the impact it can...
- White papers 2007-11-01
- Application Problem Resolution in a J2EE Environment
- This paper explains how the BMC AppSight Problem Resolution System automates the problem resolution process in J2EE environments, and outlines the most common J2EE application problems.
- White papers 2007-12-01
- Eliminate Hidden Processes that Sap Up to 40% of Developers' Time
- Are time constraints pressuring your development, QA, and support resources to cut corners on software quality? If so, your company's not alone. According to a commissioned study conducted by Forrester Consulting on behalf of BMC Software, "...problem resolution is a major time-sink for developers and a drain on...
- Webcasts 2007-11-12
- MSDN Webcast: Increasing the Acceleration of Problem Resolution in Visual Studio Team System (Level 100)
- Problem resolution is one of the most time-consuming and costly tasks in project life cycles. The attendee of this webcast will learn how Identify's AppSight enhances Microsoft Visual Studio Team System by accelerating problem resolution. Identify Software has developed black box technology which transparently captures a complete record, from user...
- Webcasts
- U.K. Council Improves Problem Resolution With New Technical-Support Agreement
- The Hampshire County Council HCC IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...
- Case studies
- Sedi RSI Leverages IBM Tivoli Software to Facilitate a Proactive Approach to Problem Resolution for Critical Banking Applications
- Sedi RSI had been relying on teams at four of its data centers to provide critical applications for the Caisse d'Epargne group. With few links between the teams, a significant amount of duplicate effort was occurring. Furthermore, application problems often took longer than necessary to fix. To facilitate a more...
- Case studies
- Reducing Manual Processes With Improved Remote Security, Inventory, and Problem Resolution
- Intel vPro technology delivers powerful new hardware-based capabilities that improve remote management of desktop PCs. These capabilities can help Information Technology IT service providers, such as Siemens Business Services Siemens, improve remote discovery, inventory, problem resolution, maintenance, and security when managing a fleet of desktop systems. In particular, the capabilities...
- White papers 2006-08-01
- Problem Resolution With IBM Rational Application Developer and the Problem Resolution Toolkit
- As a developer, have you ever had to debug a production problem but couldn't replicate it in your test/development environment? As an operations support engineer, did you ever need to get performance data from production in a compatible format to your developers when the system slows down or fails? Wish...
- Webcasts
Additional Resources
- Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications With BMC Application Problem Resolution
- Crutchfield Corporation is the nation's first integrated marketer of consumer electronics products. The company needed to streamline integration, migration, upgrades, and general problem resolution for an exceptionally complex, proprietary, 250-application enterprise system. Crutchfield deployed BMC systems for its solution and implemented BMC AppSight Application Problem Resolution System to swiftly pinpoint...
- Case studies 2008-06-01
- Problem Resolution Flow Chart
- You're just now finding out about this?I've known about this flowchart for years! How do you think I got so good at what I do? ]:)RE: Problem Resolution Flow Charthai to all recently i took personal computer but i have samll problem with that im not able to...
- Discussion threads 2008-01-20
- HP OpenView TeMIP Provides Carrier With a Single Network-Management View That Enables Faster Problem Resolution and More Satisfied Customers
- Embratel was created in 1965 as a state-owned company; the long-distance carrier and voice, data, and IP backbone was privatized and came under the control of MCI in 1998 until Telmex bought the company in late 2004. Brazilian telecommunications giant Embratel didn't have an end-to-end management view of its heterogeneous...
- Case studies
- The Real-World Advantage of Application Problem Resolution Technology for Software Vendors (ISVs): Three Case Studies
- There's no debate that software issues can hurt a business. But when software IS your business, the impact of problems can be devastating. This paper presents 3 case studies that demonstrate how leading software vendors ISVs are improving quality and accelerating time-to-market with application problem resolution technology that helps them...
- White papers 2007-05-07
- PPG Achieves Faster Problem Resolution Through Award-Winning Premier Support
- Founded in 1883, the company's long history of success and growth stems from its commitment to moving in new but related directions through technology leadership. To support its goals of competitive leadership through quality products and growth through innovation, PPG's business units require robust technology - from database, to middleware,...
- Case studies 2007-02-01
- Fujitsu Transaction Solutions Minimizes Downtime and Drives Out Costs With BMC Application Problem Resolution
- Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support costs and improve the reliability of GlobalSTORE, the company's Windows-based retail application, by minimizing the difficulties associated with supporting myriad, site-by-site customized variants....
- Case studies 2008-06-01
- CGI Group Inc. Turns to BMC Application Problem Resolution to Improve Customer Satisfaction for Top Telecommunications Client
- CGI Group Inc. is one of the largest IT and business process service firms in North America. The company wanted to improve process for resolving application problems for CGI's top client. CGI Group deployed BMC software for its solution and implemented BMC Application Problem Resolution system to quickly reveal root...
- Case studies 2008-06-01
- Implement problem management with these seven steps
- By Harris KernProblem management is a continuous process. It encompasses problem detection, documentation of the problem and its resolution, identification and testing of the solution, resolution, problem closure, and generation of statistical reports. Many times in IT organizations, IT managers skip or mishandle one or more of these steps, which...
- Technical articles 2003-04-10
- Problem solving
- Problem solvingI have a question that seems to have its roots in engineering or science (I'm not sure which). I deal with many departments in my job as system analyst. The departments in IT include telecom, hardware, software and on operations side it's our production department. What...
- Discussion threads 2005-03-09
- << Previous
- page 1 of 1
- Next >>
