TechRepublic Resources
- U.K. Council Improves problem resolution With New Technical-Support Agreement
- The Hampshire County Council (HCC) IT team operates an enterprise-scale environment for 20,000 users and provides outsourced services to other local government organisations. In 2005, the council decided to terminate the contract with its existing support provider to improve problem resolution and receive proactive technical backup. The council purchased Microsoft...
- Tags: Problem Resolution, Council, Account Management, Microsoft Corp., Hampshire County Council IT Team, Sales Channel, Sales Force Management, Outsourcing, Sales, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Extending CRM With Knowledge Management: Automating problem resolution With Knowledge-Empowered Customer Service
- In a session with Kanisa and Amdocs ClarifyCRM, leaders from the knowledge management and CRM industries, learn how to increase overall customer satisfaction through the integration of CRM and problem resolution technologies.
- Tags: Problem Resolution, Knowledge, CRM, Knowledge Management, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Strategy, Enterprise Software, Software, Marketing, Data Management, Management
- Webcasts
- problem resolution With IBM Rational Application Developer and the problem resolution Toolkit
- As a developer, have you ever had to debug a production problem but couldn't replicate it in your test/development environment? As an operations support engineer, did you ever need to get performance data from production in a compatible format to your developers when the system slows down or fails? Wish...
- Tags: Developer, Problem Resolution, IBM Corp., Team Management, Performance Management, Management, Human Resources, Workforce Management
- Webcasts
- MSDN Webcast: Increasing the Acceleration of problem resolution in Visual Studio Team System (Level 100)
- Problem resolution is one of the most time-consuming and costly tasks in project life cycles. The attendee of this webcast will learn how Identify's AppSight enhances Microsoft Visual Studio Team System by accelerating problem resolution. Identify Software has developed black box technology which transparently captures a complete record, from user...
- Tags: Microsoft Developer Network, Microsoft Visual Studio, Team, Problem Resolution, Webcast, Microsoft Corp., Identify Software, Box Technology, Microsoft Development Tools, Team Management, Development Tools, Software Development, Software/Web Development, Management
- Webcasts
- Application problem resolution in a J2EE Environment
- This paper explains how the BMC AppSight Problem Resolution System automates the problem resolution process in J2EE environments, and outlines the most common J2EE application problems.
- Tags: BMC Software Inc., Problem Resolution, J2Ee, It Management, Middleware, Enterprise Software, Software Development, Software/Web Development, It service Management, Software
- White papers 2007-12-01
- Forrester Consulting Case Study: The Business Case For Better problem resolution Processes
- Are your development and testing teams unknowingly wasting time and resources on application problem resolution? Read this commissioned study conducted by Forrester Consulting in which 150 managers, directors, and VPs in charge of application development reveal how much time teams spend trying to diagnose problems--and the impact it can...
- Tags: Business Case, BMC Software Inc., Team, Problem Resolution, Team Management, It Management, Software Development, Management, It service Management, Software/Web Development
- White papers 2007-11-01
- Eliminate Hidden Processes that Sap Up to 40% of Developers' Time
- Are time constraints pressuring your development, QA, and support resources to cut corners on software quality? If so, your company's not alone. According to a commissioned study conducted by Forrester Consulting on behalf of BMC Software, "...problem resolution is a major time-sink for developers and a drain on...
- Tags: BMC Software Inc., Developer, Problem Resolution, SAP AG, It Management, It service Management
- Webcasts 2007-11-12
- Optimizing Application Development -- The Key to Business Success.
- By optimizing the problem resolution process through the implementation of an application problem resolution solution, the development organization can greatly increase application output in both quantity and quality. This enables development managers to meet the challenge of delivering more applications, in ever-decreasing time frames, and in a technology environment...
- Tags: BMC Software Inc., Hiring, Application Development, Problem Resolution, Recruitment & Selection, It Management, Software Development, Human Resources, Workforce Management, It service Management, Software/Web Development
- White papers 2007-01-01
- Reducing Manual Processes With Improved Remote Security, Inventory, and problem resolution
- Intel vPro technology delivers powerful new hardware-based capabilities that improve remote management of desktop PCs. These capabilities can help Information Technology (IT) service providers, such as Siemens Business Services (Siemens), improve remote discovery, inventory, problem resolution, maintenance, and security when managing a fleet of desktop systems. In particular, the capabilities...
- Tags: Security, Problem Resolution, PC, Siemens AG, Intel Corp., Intel vPro Technology, Desktops, Hardware
- White papers 2006-08-01
- Managing the Technology That Drives SAP Business Services: Enterprise Applications Management
- When an SAP system problem does occur there are often a number of starting points to consider when determining cause. A typical SAP system has many potentially problematic areas, which means the time needed to determine an appropriate course of action can be extensive. What is needed is a faster,...
- Tags: BMC Software Inc., Problem Resolution, SAP AG, Enterprise Application, It Management, It service Management
- White papers 2006-02-21
- Application problem resolution: The Case for the Next Killer App
- While software development has undergone multiple paradigm shifts, moving from centralized computing to highly distributed, service-oriented architectures, the processes of problem resolution and application support have hardly changed to accommodate the added complexity and costs. These processes are still mostly manual, engaging multiple departments and requiring problems to be recreated...
- Tags: Customer Service, Problem Resolution, Product Marketing, Service-Oriented Architecture (SOA), Customer Relationship Management (CRM), Software Development, Marketing, Web Services, Enterprise Software, Software, Software/Web Development
- White papers 2005-01-07
- Three steps to savings in application support
- By Alan Mac Neela and Jane B. DisbrowConducting a support utilization review can save companies significant sums by limiting management time, optimizing levels of support—both in-house and externally, and using fewer external suppliers.AnalysisReducing the cost of maintenance and support is becoming increasingly important as companies search for cost savings in...
- Tags: dependence, Gartner , problem resolution, software, upgrade dependence
- Technical articles 2003-07-02
Additional Resources
- Top 10 Misconceptions about Problem Management and Incident Resolution
- A fresh look at the current generation of automated problem resolution software reveals that the rules have changed. The cost benefit equation has tipped in favor of a new technology. This white paper examines the gaps that exist today in problem management and incident resolution, and why traditional monitoring systems...
- Tags: iConclude, Problem Management, Resolution, Help Desk, Call Centers, It Operations
- White papers 2005-10-18
- Resolution problem
- I was playing a game on my computer and we set the resolution to some awkward resolution like 1024 by 968 (not 768) and after 10 minutes of playing the screen looked all different colors and we shut off the computer and restart it. Now it will not go b
- Tags: windows, brianbaker21@..., video, safe mode, video card
- Discussion threads 2006-11-28
- Remote assistance screen resolution doesn't match
- HelloHow to use Windows XP remote assistance when host PC is running on a screen resolution 1280x720? (A LCD 50" screen)Or any other resolution which doesn't match my PC screen resolution.The problem is that mouse cursor location doesn't match on my PC.I guess there is a solution as remote access...
- Tags: Desktops, roberta3002@...
- Discussion threads 2007-03-14
- Managing the Application Lifecycle: How to Improve Time to Value, Availability, and problem resolution
- Bogged down by application deployments that take longer than expected? Application performance and availability not meeting user expectations? Problem resolution taking too long? Maybe not even able to agree on the root cause of the problem? Ever wish you could access the knowledge gained by those "who came before" in...
- Tags: Mercury Interactive Corp., Performance Management, Digital Media, Strategy, Human Resources, Workforce Management, Consumer Electronics, Personal Technology, Management
- Webcasts
- PCAnywhere Problem
- Problem: I have PC Anywhere installed on a Server and a pc(let's call it PC2) setup with PC Anywhere in another building.When i dial in to the server from PC2 the display is not legible and it seems like a resolution problem.If I lower the resolution on the server PC2...
- Tags: Servers, andrevn2006@..., PC2, PC-Anywhere, server
- Discussion threads 2007-08-30
- Random resolution change in WinXP
- Running WinXPsp2 on Dell Optiplex GX620, Intel Extreme graphics, screen resolution changes from 800x600 to 1024x768. This makes it difficult for many patrons to read screen, especially older patrons or those with vision problems. The machines are locked down, so it is not the user changing the resolution. How can...
- Tags: Dell Computer Corp., LibraryIT, Microsoft Windows XP, patron, screen resolution
- Q&A 2006-01-27
- Display Resolution Manager (exe)
- Dispute display resolution and brightness settings with your colleagues or kids. Stop the squabbles with this program. This is a utility that allows multiple users sharing a computer to set their own display resolution, brightness and contrast options. It will switch monitor to the preferred resolution when the user starts...
- Tags: Resolution, Productivity, Monitors & Displays, Hardware, Components
- Software downloads 2006-01-10
- Video driver
- I was wondering if anyone can help me with this, I am having a problem when I want to change the screen resolution on my screen, now the resolution is set to 1600x1200, I want to change it to 1024x768 but when I do the whole size of the...
- Tags: video, CG_IT
- Discussion threads 2007-06-14
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