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Get out of the information technology reactionary rut: Get out of the information technology reactionary rutarticle rootProactive aspirationsThe downloadable version of this article is available here:http://techrepublic.com.com/5138-10878-6061842.htmlAre you in a reactionary rut? Is your IT team proactive? Do you think a proactive approach is something your organization can actually achieve or even aspire to reach? What techniques do you...; Tags: proactive measure, proactivity, it management, application development, robert bogue, Mark W. Kaelin, reactionary rut, rut, information technology; Discussion threads 2006-04-17

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BMC Performance Manager: Proactive incident and problem management reduces the number of calls to the service desk while more completely satisfying end users. Service desk associates will become more efficient and will have more time available to assist end users who have especially complex or unusual problems. BMC Software is the only company...; Tags: Service Desk, BMC Software Inc., Performance, Problem Management, BMC Performance Manager, It Management, It service Management; White papers 2007-01-03
What happens when an early bird tries to avoid a worm?: Well, according to this News.com story, the outcome isn't pretty: "Windows patch backfires on the security-minded." Here's the deal... Microsoft released a patch last week to fix serious Windows vulnerabilities that could be exploited for a malicious worm attack. Some security-conscious users, who had previously tightened down their access lists, immediately installed the...; Tags: Microsoft Corp., Worm, Microsoft Windows, Security, Patches, Operating Systems, Software, Sonja Thompson; Blog posts 2005-10-18
Patching up problems: Network administrators are finding that it's a monumental task to keep up with all the software patches and to plug security holes before attackers find them. Many IT pros are returning to an older strategy, which calls for defensive measures on various levels of the network, from the gateway to...; Tags: Debian, Newsletter Editor, patch, patch management, security, server, software; Discussion threads 2005-01-28
New helpdesk job & must performance out 2 staff: New helpdesk job & must performance out 2 staffI started this job a month ago and have been directly told that I must performance manage out two staff. The staff in question are lacking in all proactivity and when I sat them down to see what project work, etc...; Tags: performance, help desk, new in role, performing out staff, honeybee@..., it management; Discussion threads 2006-02-18

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