primus knowledge solutions

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Knowledge-Centered Support: A Best Practice Methodology That Improves Operational Efficiency & Customer Satisfaction

This web seminar, sponsored by Primus - a pioneer developer of software solutions that support KCS - will examine the need for knowledge-centered strategy as well as the organizing principles of KCS and its benefits. In addition, CompuCom Systems, Inc., a Primus customer, will share how the company has demonstrated...

Tags: Web, Primus Co., Knowledge, Primus Knowledge Solutions, Customer Satisfaction, Best Practice, Channel Management, Strategy, Marketing, Management

Webcasts

Web Self-Service: Today & Tomorrow

Customer satisfaction and retention improve, not decline, when organizations allow customers access to information via the Web. Join John L. Bustard from Kodak and learn how they addressed Web 1st Support, FAQ's, Language Support, and Camera Repair first hand.

Tags: Web, Primus Knowledge Solutions, Channel Management, Marketing

Webcasts

Additional Resources

PowerDocuments (exe)

PowerDocuments is a complete solution for the small and medium size companies as well as for a single person to keep valuable knowledge available in the form of knowledge documents. The software integrates the functionalities to structure, to archive, and to find information in a simple and clear manner, which...

Tags: Software, Knowledge, PowerDocuments, Strategy, Management

Software downloads 2005-09-22

Retaining Valuable Knowledge: Best Buy Case Study

Attracting, developing, and retaining a knowledgeable work force is a major issue for senior management teams, but many are not yet aware of the scope of the problem or potential solutions. By identifying the knowledge and the need, methods for knowledge capture, and methods for the transfer and access of...

Tags: Best Buy Co. Inc., Knowledge, Strategy, Management

Case studies

The Knowledge Life Cycle - an Executable Model for the Enterprise

Knowledge Integration includes all knowledge transmission, teaching,knowledge sharing, and other social activity that communicates either an understanding of previously produced organizational knowledge to knowledge workers, or the knowledge that certain sets of knowledge claims have been tested and that they and information about their validity strength is available in...

Tags: Knowledge, Knowledge Integration, Strategy, Management

White papers 1999-04-09

BaumitBayosan Improves Business Processes and Increases Profitability With Integrated Applications

BaumitBayosan GmbH & Co. KG produces building materials for distribution throughout Germany. The challenge was to implement a modern IT solution to respond quickly to business opportunities; minimize payment losses; and optimize business processes while decreasing operational costs. The company implemented Oracle infrastructure software and Oracle E-Business Suite applications to...

Tags: Business Process, Payment, Oracle Corp., BaumitBayosan, Operational Planning, Operational Accounting, Business Operations, Finance

Case studies

Measuring & Valuing Knowledge: The Role of the Knowledge Audit

This paper provides insight and guidelines concerning the pivotal role of the knowledge audit in knowledge valuation. It seeks to demonstrate that the knowledge audit is an essential early step in measuring corporate or organisational knowledge-value, while outlining the main knowledge-values that the knowledge audit itself measures and assesses. In...

Tags: Knowledge, Knowledge Audit, Strategy, Management

White papers 2002-07-01

IT Networking Training Program Establishes Team of Networking Experts at AT&T Global Service

AT&T Global Service is a Toyko-based group of network IT specialists that develops business through the collaboration of the world's most recognizable companies. Early 2001, AT&T needed to educate 26 newly hired employees on advanced networking topics, including Cisco Systems' networking solutions. Global Knowledge, a worldwide leader in IT education...

Tags: Team, Global Knowledge Network Inc., Network, Information Technology, AT&T Corp., Training, IT Networking Training Program, AT&T Global Service, Workforce Management, Strategy, Networking, Human Resources, Management

Case studies

The Journey of Self-Discovery (zip)

We don't say that scientific knowledge is useless. Mechanics, electronics, this is also knowledge. But the central point is atma-jnana self-knowledge, knowledge of the soul. In these thirty-one essays, talks, and informal conversations, His Divine Grace A.C. Bhaktivedanta Swami Prabhupada reveals the central point of essential self-knowledge, a knowledge that...

Tags: Knowledge, Strategy, Management

Software downloads 2006-02-09

Knowledge Management Portal Saves Time and Money, Improves Productivity at Wipro

Wipro Technologies is a global information technology company offering world-class solutions to its customers. Wipro needed a way to collate the knowledge gained by its employees so that other employees could access this information easily. Wipro wanted to provide a unified repository of various knowledge artifacts to its sales and...

Tags: Knowledge, Wipro Technologies, Microsoft Corp., Knowledge Management, Knowledge Management Portal, Strategy, Management

Case studies

Customized Networking Training Solutions Coalesces Communication Between Organizations Served by SUNET

SUNET is an acronym for the Swedish University Computer Network. Eterra, a Scandinavian network consulting firm, and Cisco Systems, a worldwide leader of networking solutions, were charged with updating SUNET's data network to become one of the most advanced IP networks in the world. It was essential that Eterra provide...

Tags: Global Knowledge Network Inc., Network, Training, SUNET, Workforce Management, Networking, Human Resources

Case studies

Put Away the Notebook: Cutting Edge Knowledge Management in the Twenty-First Century

In just the past decade, knowledge management software has grown in sophistication, utility, and power, and is slowly reshaping how the entire support world captures, reuses and delivers solutions to customers. Knowledge management is fast becoming a professional field in its own right, and the development of Knowledge-Centered Support KCS...

Tags: Notebook, Knowledge, Knowledge Management, Business Intelligence, Strategy, Enterprise Software, Software, Data Management, Management

White papers 2005-11-01

Customer Knowledge Management - Improving Performance of Customer Relationship Management With Knowledge Management

This paper illustrates the use of modern information technology to provide knowledge support to CRM processes. This knowledge support allows for performance enhancement in customer oriented business processes. This reasoning is based on an integrated Customer Knowledge Management process model, which identifies six CRM sub-processes and four aspects of Knowledge...

Tags: Performance, Knowledge, Knowledge Management, CRM, Strategy, Management

White papers 2004-01-11

General Knowledge Quiz (exe)

Test your smarts with General Knowledge Quiz where you will be rewarded with fun and knowledge. There is nothing quite as worthwhile as improving your knowledge while you are having fun. As you play General Knowledge Quiz, you will find that you are not just being tested on your knowledge...

Tags: Knowledge, Strategy, Management

Software downloads 2006-12-22

Pearson: Human Capital Management

An organization's most valuable resource is its human capital - the knowledge, skills, and experience of its people. The increasing federal sector knowledge void, coupled with government seeking to identify creative measures to effectively manage its workforce has, has heightened the need for federal managers to employ creative solutions to...

Tags: Human Capital Management, Pearson Government Solutions, Organization, Human Capital, Human Resources, Workforce Management

White papers 2005-04-22

Virtual Collaboration With HP End-User Workplace Solutions

In a global economy with rapidly vanishing borders, new requirements for knowledge sharing, virtual interactions, telecommuting, communications, and business workflows are driving organizations to re-evaluate their IT infrastructures and business processes. Organizations are responding to new requirements for knowledge-based workers to collaborate in virtual teams or workplaces across geographic, time,...

Tags: Workplace, Hewlett-Packard Co., Collaboration, International Data Group, Recruitment & Selection, Human Resources, Workforce Management

White papers 2006-09-01

Absolutely Positively ITIL

The Knowledge Solutions team at Wellington City Council provides IT support to the 1,500 employees and more than 40 business units which administer New Zealand's capital city. Knowledge Solutions wanted to provide a seamless and integrated service to their customers but the dis-integrated systems were a stumbling block. The team...

Tags: Information Technology, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

Case studies

Credit Suisse & Cisco: Providing Innovative Solutions

Credit Suisse uses Cisco technology to provide e-learning solutions, making it easier to operate globally and share knowledge worldwide.

Tags: Credit Suisse First Boston, Cisco Systems Inc., E-learning, Enterprise Software, Software

Webcasts 2005-10-03

Break the Vicious Cycle - The Goals of Storage Management

In order to be successful with any of this you MUST understand your data, its value, residency, and use. This is all part of an effective storage management plan. Without this knowledge your operations, growth and/or strategic initiatives will fail no matter what the focus. The key to 'Break the...

Tags: Environment, Computer Associates International Inc., Storage, Storage Management, Hardware

Webcasts

Knowledge Sharing Across Agencies and States Provides for Smarter Procurement

To eliminate redundant processes, retain knowledge, and save costs, the Illinois Department of Central Management Services created a Knowledge Management KM system that consolidates procurement resources from all agencies and other states into one central location. The system is based on Microsoft Office SharePoint Portal Server 2003 and taps into...

Tags: Agency, Knowledge, Procurement, Microsoft Corp., Purchasing & Procurement, Business Operations

Case studies 2006-03-01