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- IT: Ending the whining
- This follow-up to Note to IT: Stop the whining seeks to give IT pros some usable advice for how to clean up their tarnished images. by Patrick Gray
- Tags: Information Technology, Patrick Gray, Prevoyance Group, Strategy, Management
- Blog posts 2008-07-24
- Note to IT: Stop whining
- IT, like every department in the company, has a thankless infrastructure element that no one acknowledges until it breaks. So it's time to buck up and stop whining. by Patrick Gray
- Tags: Information Technology, Payroll, Patrick Gray, Prevoyance Group, Strategy, Management
- Blog posts 2008-07-07
- The IT talent crunch and why it's the CIO's fault
- In order to survive the IT talent crunch, CIOs need to stop looking for people with particular certifications or technical talents. They need to look instead for technical people who are willing to learn. by Patrick Gray
- Tags: Talent, Hiring, CIO, Certification, Information Technology, Patrick Gray, Prevoyance Group, Recruitment & Selection, Strategy, Human Resources, Workforce Management, Management
- Blog posts 2008-06-25
- Innovation: The CIO's secret weapon
- The CIO is one of the few officers of the corporation with a robust knowledge of the processes and practices of nearly every facet of that corporation. Here's how to take advantage of that secret weapon. by Patrick Gray
- Tags: Innovation, CIO, Knowledge, Information Technology, Patrick Gray, Prevoyance Group, Strategy, Management
- Blog posts 2008-06-18
- How to recession-proof IT
- In the current economic environment, IT is well positioned to make a compelling case for strategic spending that can help weather the storm. by Patrick Gray
- Tags: CIO, Recession, Information Technology, Patrick Gray, Prevoyance Group, Strategy, Management
- Blog posts 2008-10-03
- Is your project MAD?
- Forget deliverable-inspired tasks that produce little useful output. If you want your project management discipline to really shine, apply them to true business objectives. by Patrick Gray
- Tags: project, patrick gray, prevoyance group, project management, tools & techniques, strategy, it operations, it service management, management
- Blog posts 2008-08-07
- Building a better business case
- A business case presents the cost and benefits of a proposed project, and is used as a tool to "sell" the project to the organization. Learn how to build a good one. by Patrick Gray
- Tags: Business Case, Patrick Gray, Project, Benefit, Prevoyance Group
- Blog posts 2008-10-21
- Passive customer service lends itself to outsourcing
- The call center whose success is measured in volume and not customer satisfaction will be the first area to be considered for outsourcing. Here's how you should focus your people instead. by Patrick Gray
- Tags: Customer Service, Phone, Call-center, Information Technology, Customer, Outsourcing, Patrick Gray, Prevoyance Group, Customer Relationship Management (CRM), Call Centers, Product Marketing, Enterprise Software, Software, It Operations, Marketing
- Blog posts 2008-08-21
- How to achieve real diversity in IT
- While just hiring people who look different may satisfy internal mandates or passing fads, the truly beneficial form of diversity comes from a diversity of ideas and experience. by Patrick Gray
- Tags: Hiring, Information Technology, Diversity, Patrick Gray, Prevoyance Group, Strategy, Management
- Blog posts 2008-09-03
- The business case: What to do after the pitch
- The key consideration to remember is that the business case is not only a vehicle to "sell" a project, but also a critical tool to evaluate and guide a project, tying its ongoing activity back to the company’s strategic and tactical objectives. by Patrick Gray
- Tags: Business Case, Patrick Gray, Project, Success, Vision, Failure Criteria, Prevoyance Group
- Blog posts 2008-11-12
- Create a marketplace-driven IT shop
- What can IT management learn from the video gaming and portable entertainment industries? In this blog, Patrick Gray says it's by letting go of rules-based platforms. by Patrick Gray
- Tags: Apple iPod, Platform, Information Technology, Video Game, Microsoft Xbox, Patrick Gray, Prevoyance Group, Games, Strategy, Personal Technology, Management
- Blog posts 2009-02-24
- The future of corporate IT? Abstraction
- Possessing an ability to understand increasingly abstracted technology will no longer be enough. The CIO, and their IT organization, must see how to combine these technologies into novel and compelling business applications that help their company capture new markets, acquire and maintain customers, and deliver new products and services. by...
- Tags: Information Technology, Abstraction, Prevoyance Group, Strategy, Management, Patrick Gray
- Blog posts 2008-12-10
- Five keys to successful IT projects
- IT projects can be a massive undertaking, with multimillion dollar budgets and an army of project staff and consultants that rivals a small company. With so much riding on the outcome of these projects, it's imperative that you stack the decks in favor of success. To that effect Patrick Gray...
- Tags: Software, Project, Information Technology, Prevoyance Group, Tools & Techniques, Strategy, Management, Patrick Gray
- Blog posts 2009-03-26
Additional Resources
- Note to IT: Stop whining
- screw youpeople I know are generally proud of their efforts and understand the thanklessness of the job. Those of us who work with the help desk personnel and the customersinternal and external, usually get appreciation for our efforts. My company makes communication between employees a cornerstone of its operation, which...
- Tags: Managed hosting, information technology, payroll, outsourcing
- Discussion threads 2008-07-07
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