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- Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance With Remedy
- Petrobras is the largest Brazilian corporation, based on total revenues. When restructuring their Customer Support Centers in 1997, the Petrobras Telecommunications Management organization identified the need for a solution that would automate support center processes to achieve greater efficiency. Petrobras purchased AR System from CSC BRASIL, a Remedy representative in...
- Tags: BMC Software Inc., Solution, Performance, Remedy Corp., Petrobras, It Management, Databases, It service Management, Enterprise Software, Software, Data Management
- Case studies
- Petrobras Increases Efficiency With High Availability Solution From Oracle
- Petrobras is the biggest Brazilian energy company, producing approximately 1.8 million barrels per day. The company wanted to provide its users with a database platform able to support massive data increases due to the company's rapid growth and meet the requirements of performance and services level expected by users. The...
- Tags: Oracle Corp., High Availability, Petrobras, Storage, Databases, Hardware, Enterprise Software, Software, Data Management
- Case studies
Additional Resources
- Petrobras Guarantees Customer Support Center Quality, Productivity, and Performance and Achieves ISO 9002 Certification With BMC Software
- When Petrobras needed a consolidated customer support solution, they turned to BMC Remedy Service Process Management solutions. These solutions, including BMC Remedy Action Request System AR System, enable Petrobras to manage more than one million calls per year - from request to resolution - and also play a key part...
- Tags: BMC Software Inc., Certification, Performance, ISO, It Management, It service Management
- Case studies
- Energy Leader Increases Information Worker Productivity With New IT Platform
- As one of the leading integrated energy corporations in Latin America, Petrobras Energia S.A. aims to be a leader in the incorporation of new technologies into its major lines of business and internal operations. In an effort to improve information-worker productivity and IT management efficiency, Petrobras has been an early...
- Tags: Information Technology, Leader, Productivity, Microsoft Corp., Worker, Desktop Environment, Strategy, Management
- Case studies
- Virtual Infrastructure Lowers Costs and Increases Scalability for Petrobras Energia
- Petrobras Energia Participaciones S.A. is an energy company engaged in oil and gas exploration and production, refining, petrochemicals, electricity generation, transmission and distribution, and hydrocarbons marketing and transportation. In August 2003, the Argentina office realized they needed more servers to accommodate its business applications. But its data center had 30...
- Tags: Scalability, EMC Corp., Infrastructure, Servers, Hardware
- Case studies
- Microsoft High Performance Computing Solution Helps Oil Company Increase the Productivity of Research Staff
- Petroleo Brasileiro S.A. Petrobras produces, refines and distributes petroleum, gas, and derivative products and is the twelfth largest producer of oil and gas worldwide. The company also operates a research center CENPES where scientists use High-Performance Computing HPC technology to support oil-related research and development projects. In late 2005, CENPES...
- Tags: R&D, High-performance Computing, Microsoft Corp., Research & Development, Cloud Computing, Servers, Business Operations, Hardware
- Case studies 2006-10-01
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