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- City of Peterborough Automates Identity Management for an Initial Reduction of User Passwords by 50 Percent, and Positions Itself to Provide Secure Citizen-Focused Services
- The City of Peterborough is located in the heart of east/central Ontario's recreation and tourist area - the Kawartha Lakes. Peterborough Technology Services PTS provides information technology services to the City of Peterborough. To provide more e-government services to citizens, PTS needed an identity management foundation that would provide secure...
- Tags: Novell Inc., Password, Access Management, Identity Management, Peterborough Technology Services, E-government, Authentication/Encryption, Government, Security
- Case studies
- Novell Case Study: City of Peterborough
- Peterborough Technology Services PTS provides information technology services to the City of Peterborough and the Peterborough Utilities Group of Companies. One of the main goals of PTS was to give users timely and secure access to 40 different applications. Many of its users needed a dozen different passwords to access...
- Tags: Novell Inc., Information Technology, Peterborough Technology Services, Strategy, Management
- Case studies
Additional Resources
- Visible Breakthrough: Norwich and Peterborough Building Society Aligns Performance to Business Needs
- Norwich and Peterborough Building Society (N&P) has some 336,000 members and more than £3.2 billion in assets. The company was looking for ultimate in processing performance combined with a flexible pricing model to meet new financial regulations and enhance customer service. As a solution Norwich and Peterborough Building Society (N&P)...
- Tags: Performance, Unisys Corp., Financial Accounting, Performance Management, Finance, Human Resources, Workforce Management
- Case studies
- Building a Shared Services Data Center
- The philosophy behind an information technology IT shared services data center is to leverage the technology competencies of one organizational unit to deliver services across the enterprise. Traditionally, a corporate data center has been the default shared services center. A shared services data center is built on the foundation of...
- Tags: Data Center, Services Data Center, Data Centers, Storage, Hardware, Data Management
- White papers 2000-03-14
- Policy and Procedures: Help Desk Service Level Agreement (SLA)
- Technology support services are provided through the Information Technology Services ITS Help Desk unit. This support unit is committed to delivering quality customer service and technical solutions in support of campus wide technology. To ensure the best possible support, the Help Desk provides NJCU Faculty and Staff with this Service...
- Tags: City University, Information Technology, New Jersey, Help Desk, Call Centers, Strategy, Service Level Management, It Operations, Management, It service Management
- White papers 2004-05-01
- Unient Communications Attracts New Customers With High Technology Services
- Unient Communications, a.s. is a leading supplier of integrated telecommunication solutions in the Czech Republic, providing its customers with services based on the latest technology. The company wanted to deliver a flexible, easily extensible architecture to speed the development of new services and functions without relying on multiple technology vendors....
- Tags: Oracle Corp., Service, Telephony, Business Process Automation, Telecom & Utilities, Web Services, Channel Management, Telecommunications, Networking, It Operations, Enterprise Software, Software, Marketing
- Case studies
- Case Study: Nova Technology, Inc.
- Founded in 1985, Nova Technology is a woman-owned small business providing managed IT services and engineering solutions to customers in both the public and private sectors. Nova Technology is a leading provider of end-to-end IT Service Management ITSM. Nova Technology identified improvement areas including included paper timesheets, management and client...
- Tags: Information Technology, Nova Technology, Service Level Management, It Services, It Operations, It service Management
- Case studies
- WebSphere Web Services Information Roadmap
- Web services has emerged as the most promising development to address cross-enterprise, cross-platform, and cross-vendor business integration issues. Web services is a family of emerging technologies that enable easy interoperability of programmed information technology IT services and integration of applications into a company's broader business processes. Web services technology enables...
- Tags: Web, IBM WebSphere, Web Service, Web Services Technology, Channel Management, Web Services, Marketing, Enterprise Software, Software
- White papers 2004-08-24
- Technology Resources Company Uses NetApp Technology to Offer New Value-Added Services
- Technology Resources Company TRC provides IT outsourcing, data center services, managed services, and IT consulting services to clients in Iowa. Large and small, TRC's clients depend on IT services to run efficient operations, but each company has its unique requirements. In response, TRC has had to develop a full range...
- Tags: Information Technology, NetApp, TRC, Storage, Data Centers, It Services, Hardware, Data Management
- Case studies
- Kennedy Information: How IBM Came to Dominate Engineering and IP Services
- Among the technology companies that are creating services around their intellectual property IP, none has been able to generate the same kind of revenue as IBM -- largely because they lack a services and consulting business on which to piggyback their offerings. This article from Kennedy Information explains why IBM's...
- Tags: consulting, IBM Corp., intellectual property
- White papers 2004-08-01
- Web Services and IT Services
- Just as e-business is situated within a broader set of organizational functions, so might web services be seen in the context of a broader set of Information Technology IT services. This paper compares and contrasts the web services model with models of other IT services and proposes an approach to...
- Tags: Web, Information Technology, Web Service, Web Services, It Services, Channel Management, Strategy, Enterprise Software, Software, Marketing, Management
- White papers 2004-11-05
- Practical Advices for Setting Up IP Streaming Services
- Rapid development of IP networks and last mile technologies has created the possibility of setting up streaming services for virtually anybody with Internet access. Home DSL users, small businesses, technology and media companies, entertainment and telecommunications companies - they all want establishing streaming services to be as easy as setting...
- Tags: IP, Technology, Service, Web Servers, Networking, Network Technology, Advertising & Promotion, Telecommunications, Internet, Marketing
- White papers 2006-04-01
- Java Technologies and Web Services Platforms
- Perhaps one of the most successful technological concepts to emerge from the Internet age is Web services. Representing the logical evolution of system design, Web services are part of an ongoing trend towards decoupling and distributing system components, enabling each element to operate and evolve independently. Web services help optimize...
- Tags: Web, Java, Sun Microsystems Inc., Web Service, Java Technology, Web Services, Channel Management, Enterprise Software, Software, Marketing
- White papers 2005-08-01
- Forrester: IBM Links Its Engineering & Technology Services to Global Innovation Networks
- IBM's Engineering & Technology Services (E&TS) offers engineering design and product development services to clients that want to differentiate their new products and services by embedding electronics and software into them. E&TS — along with IBM's On Demand Innovation Services ODIS — accelerates IBM's evolution from a tactical IT vendor...
- Tags: electronics, Forrester Research Inc., IBM Corp., information technology, partnership, product development, software
- White papers 2005-07-11
- Department of Information Technology Strategic Plan
- The Department of Information Technology is being used to deliver around-the-clock services to Fulton County citizens and to improve service quality and staff productivity. The Department of Information Technology is committed to a government-without-walls approach that will provide needed services 24-hours a day, 365- days a year. Based on recent...
- Tags: Information Technology, Georgia, Department Of Information Technology, Strategy, Management
- White papers 2005-04-21
- Understanding Web Services: More Than a Web Server - A New Integration Technology
- Although many organizations think that they are involved in Web Services just because they have Web enabled their applications, they may still be missing out on the major benefits that Web Services brings. Web enablement - it is a two-way dialog that integrates different applications. Web Services is a new...
- Tags: Web Server, Web, Web Service, Server, Channel Management, Web Services, Marketing, Enterprise Software, Software
- White papers 2003-12-29
- Benner Funeral Services - Uniquely Offering Online Funeral Capabilities With the Help of Dell Technology
- Benner Funeral Services wanted to start up a funeral home and attract new clientele in a well-established industry. As a solution Benner Funeral Services offered online funeral capabilities free of charge to clients as a unique twist on tradition. This brought in new customers and built a loyal customer base,...
- Tags: Dell Computer Corp., Strategy, Management
- Case studies 2008-01-01
- Minneapolis Establishes World-Class Virtual City for Public Services
- With a vision of becoming a national leader in public service delivery and thus attracting more business the city of Minneapolis faced significant resource challenges. It's Information Technology and Services department was already working at full capacity providing "Break/fix" services for the city's 4,000 employees. The City of Minneapolis outsourced...
- Tags: Minneapolis, Unisys Corp., Taxes, Free Trade, Financial Planning, Finance
- Case studies
- IDC: IBM Engineering and Technology Offering Explores New Opportunities in Engineering Outsourcing
- This IDC white paper reviews the offerings of IBM's Engineering and Technology Services (E&TS) group, which provides product development and engineering services for companies that need to outsource those critical functions. Among IBM's E&TS offerings are: Design services Product life-cycle management PLM IT services Electronics manufacturing service...
- Tags: product lifecycle management, product lifecycle, outsource, International Data Corp., electronics, design services, IBM Corp., outsourcing, product development
- White papers 2003-05-01
- SOA: Integrating XML and Web Services
- Service Oriented Architecture SOA is becoming the IT architecture of the future. While not groundbreaking technology in and of itself, SOA fundamentally shifts how businesses and IT organizations attack business problems and the technology architecture that is constructed to solve these problems. SOA can be thought of as a collection...
- Tags: Web, Web Service, XML, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2004-12-01
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