Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- How's your career?
- I'm frequently asked for tips and tactics which people can use to be certain they are making the most of their career. Obviously there are many lists and books out there on the subject. And based on those, it seems there are many "experts" who can provide the...
- Tags: Preparedness, Personal Development, Performance Metrics, Management Style, Long Term Goals, Leadership, HR, Career Path, Career, Business Intelligence, Accountability
- Blog posts 2007-06-21
- The practical results of competitive stress
- I recently stumbled across a discussion of “competitive stress”; the growing tendency to show off by talking about how much stress we have in our lives. Its a no-holds barred competition where the person with the worst demonstrated psychological trauma wins. Since its an intangible competition, it ends...
- Tags: stress
- Blog posts 2006-11-28
Additional Resources
- Help Desk Outsourcing Metrics (zip)
- This e-book explains you about the challenges in improving performance in a help desk call center. It also explains you about the key metrics that can help you optimize the performance of help desk. Detailed explanation of the metrics and how to track them. This version is the first release...
- Tags: Help Desk Outsourcing, Help Desk, Call Centers, It Operations
- Software downloads 2008-08-15
- The New Metrics: Gauging Contact Center Performance
- Not long ago contact center performance was measured primarily by how quickly agents answered the phone. But changes in the role of customer service operations are having a significant impact on how performance is measured and discussed. This webcast explains what five forces are driving change in the contact center,...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Webcasts
- Asia-Pacific: Metrics for Service Level Agreements (SLAs)
- This webcast will provide an overview on how to select metrics for an SLA, types of metrics that should not be used, how many metrics are appropriate for an SLA, and sources of data for metrics.
- Tags: SLA, Metrics, Service Level Management, It Operations, It service Management
- Webcasts
- The Importance of Service Level Agreements in Outsourcing Contracts
- Effective SLAs are extremely important to ensure effective outsourcing engagements. The metrics used to measure and manage performance to SLA commitments are the heart of a successful agreement and are a critical factor in long-term success. Lack of experience in the use and implementation of performance metrics can cause problems...
- Tags: Pearson Education Inc., SLA, Metrics, Performance, Service Level Management, Outsourcing, Performance Management, It Operations, It service Management, Business Operations, Outsourcing & Subcontracting, Human Resources, Workforce Management
- White papers 2005-09-16
- Metrics and Incentives in Outsourcing: Driving Peak Performance
- Metrics and incentives are an important component of outsourcing relationships, but as executives use outsourcing more strategically, these become more critical than ever. This research study, Accenture found that each type of outsourcing relationship calls for different metrics and incentives to some extent. More importantly, executives also use the same...
- Tags: Incentive, Performance, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers 2001-09-01
- The metrics of IT: Management by measurement
- It may be a cliche, but the expression 'If you can't measure it, you can't manage it' aptly describes the challenge facing today's CIOs. See why traditional gut-feeling management needs to be supported by actionable metrics. When it comes to IT management, the three Ms (metrics, monitoring,...
- Tags: Metrics, Information Technology, Strategy, Productivity, Management
- Download resources 2005-08-26
- Power Benchmarking: A New Methodology for Analyzing Performance by Applying Energy Efficiency Metrics
- This paper will discuss the application of power metrics to legacy systems performance measurements. It will define power benchmarking, discuss the history of server power consumption, review energy efficiency measurement considerations for systems, highlight new metrics in the industry, demonstrate the application of this methodology to an industry standard benchmark,...
- Tags: Metrics, Performance, Benchmarking, Power Consumption, Performance Management, Hardware Upgrade, Human Resources, Workforce Management, Hardware
- White papers 2006-06-02
- Tips for utilizing metrics on your project
- Kind of metricsCould you be more specific with the kind of metrics commonly gathered?RE: Tips for utilizing metrics on your projectVisit http://www.SoftwareMetrics.com for comments on the need and use of project metrics.
- Tags: rljasso
- Discussion threads 2007-11-21
- A Methodology for Validating Software Product Metrics
- A large number of software product metrics have been proposed in software engineering. Product metrics quantitatively characterize some aspect of the structure of a software product, such as a requirements specification, a design, or source code. They are also commonly collectively known as complexity metrics. While many of these metrics...
- Tags: Software, Software Engineering, Software Product, Software Product Metric, Software Engineering Literature, Tools & Techniques, Management
- White papers 2000-06-01
- Trading Off Security in a Service Oriented Architecture
- Service oriented architectures provide a simple yet flexible model of a computing system as a graph of services making requests and providing results to each other. This paper defines a formal model of a service oriented architecture and using it, the paper define metrics for performance, for availability, and for...
- Tags: Security, Metrics, SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software
- White papers 2005-05-09
- Jump-Start Business Activity Monitoring (BAM), Part 7: Implement Duration Metrics in WebSphere Monitor 6.0.2 - Put Your Durations Back Into Your BPEL Models
- How efficient is the current business process implementation? One of the defining metrics for analyzing business process performance is the time factor, or duration. A business process is generally a series of activities to fulfill a business transaction. If one doesn't know the transaction time or how long it takes...
- Tags: Business Process, IBM WebSphere, BPEL, IBM Corp., Operational Planning, Business Operations
- White papers 2007-07-31
- Business Metrics and Capacity Planning
- One of the major goals of capacity planning is to ensure that the business service level objectives are met. Identifying the relationship between Business Metrics of Interest BMIs and available system performance metrics is critical to accurate models and forecasts. BMIs represent the real world transactions that drive our business...
- Tags: BMC Software Inc., Metrics, It Management, It service Management
- White papers 2004-01-08
- Resource Standard Metrics C C++ C# Java (zip)
- Resource Standard Metrics RSM performs source code metrics and quality analysis for C, C++, C# and Java in any operating system. Analyze lines of code and derive function points, logic complexity, object metrics and inheritance, functional and file metrics, and quality against more than 50 known style and logic problems...
- Tags: Metrics, C, Resource Standard Metrics, C/C++, Programming Languages, Xhtml, C#, XML, Software Development, Software/Web Development, Scripting Languages, Web Development
- Software downloads 2007-06-29
- Software Metrics and Data Quality
- Software Metrics is heavily dependent on the quality of the metrics and data used in the modelling of a process or product. Both, the metrics and data should be accurate, precise and useful. There are quite a few ways to classify the metrics models and data. One of them is...
- Tags: Data Quality, Metrics, University Of Helsinki, Software Metrics, Databases, Enterprise Software, Software, Data Management
- White papers 2006-08-02
- Using the SCOR Model to Assess the Potential Impact on Business Metrics of an IT Solution
- This paper reports on preliminary work towards developing a model-based method for assessing the impact of an IT solution implementation on business metrics in the supply chain domain. The authors use the Supply Chain OpeRations model SCOR and extend it with metric interdependencies and solution and best practice relationship. The...
- Tags: Supply Chain, Hewlett-Packard Co., Information Technology, Best Practice, Supply Chain Management (SCM), Enterprise Software, Software
- White papers 2006-08-16
- Get Your Comp and Metrics Aligned to Create Meaningful Change
- Performance metrics for the customer service center as a whole must also be aligned with the new way of doing things. For a sales-oriented or hybrid call center, particularly one that is making outbound calls, profitability is the key factor, and metrics might include such things as outbound contacts per...
- Tags: Metrics, Sales Strategy, Call Centers, Sales Force Management, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software
- White papers 2006-03-30
- Programmatically Measure SAS Application Performance on Any Computer Platform With the New LOGPARSE SAS Macro
- For years, SAS programmers have manually combed through their SAS logs to gather the performance metrics of their SAS applications. They take pen in hand and dutifully add up the resource usage of the various DATA steps and PROC steps of their SAS programs. Sometimes they enter the performance data...
- Tags: Performance, SAS Institute, Computer
- White papers 2005-03-09
- Delivering Consistently Superior User Experiences
- The lack of application-centric metrics and analysis tools makes it difficult, if not impossible, for IT managers to optimize application performance. That's the theme of this white paper, which highlights the key challenges associated with measuring application performance in today's heterogeneous IT environments. The paper addresses a variety of issues...
- Tags: RTO Software, Application Performance, Service-Oriented Architecture (SOA), Performance Management, Web Services, Tools & Techniques, Data Mining, Middleware, Enterprise Software, Software, Human Resources, Workforce Management, Management, Data Management
- White papers
- << Previous
- page 1 of 1
- Next >>
