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- Sarbanes-Oxley Closing the Gaps: Expert Panel on Implementing COBIT
- COBIT provides a framework of IT control objectives that can be implemented and monitored within an enterprise to ensure the delivery of reliable information. This webcast explains how implementation of COBIT can improve collaboration between IS/IT auditors and IT management on security, audit and control issues, define performance measurement requirements,...
- Tags: Sarbanes-Oxley Act, Performance, Performance Measurement, COBIT, Performance Measurement Requirement, Performance Management, Human Resources, Workforce Management
- Webcasts
Additional Resources
- The State of Illinois "Emphasis on Accountability and Managing for Results"
- The intended use of performance measures differs between the legislative and the executive branches in Illinois. Within the executive branch, the purpose for the performance measurement movement is also articulated differently up and down the organization. At the executive and department director level, there is general agreement that performance measurement...
- Tags: Performance, Performance Measurement, Accountability, Performance Management, Human Resources, Workforce Management
- Case studies
- GRE Encapsulated Multicast Probing: A Scalable Technique for Measuring One-Way Loss
- Internet service providers increasingly wish to monitor the performance of customer traffic within their networks. This paper addresses the problem of scalably performing one-way loss measurements across specific network paths. This solution addresses the issue of scale by exploiting measurement features of the deployed network infrastructure to a large degree....
- Tags: Technique, Performance, Network, Performance Management, Networking, Human Resources, Workforce Management
- White papers 2008-02-29
- The City of Austin Texas Is Focused on Improving Its Existing Performance Measurement System
- The City Auditor, who reports to the City Council separately from city management, hired a Deputy City Auditor in 1985 with considerable government performance auditing experience to build audit staff capabilities in performance auditing, and initiate City performance audits. The City Auditor's Office's performance audits led to adoption or improvement...
- Tags: Audit, Performance, City Auditor, Performance Management, Financial Accounting, Human Resources, Workforce Management, Finance
- Case studies
- Measurement Approaches to Evaluate Performance Optimizations for Wide-Area Wireless Networks
- This paper presents measurement approaches to evaluate performance optimizations, employed at different layers of the protocol stack, to enhance application performance over Wide-Area Wireless Networks WWANs. Applications running over WWAN cellular environments web browsing are significantly affected by the vagaries of the cellular wireless links. Much of the prior research...
- Tags: Measurement, University Of Cambridge, Performance, Optimization, Environment, Performance Management, Human Resources, Workforce Management
- White papers
- Negotiate for Successful Web Measurement
- Web measurement solutions are complex products with almost everything individually priced. To get a contract that will enable an organization to effectively use a web measurement solution requires an integrated, team effort of Purchasing and Technology advised by a web measurement expert. The team needs to maps costs to functionality...
- Tags: Web, Team, Channel Management, Team Management, Marketing, Management
- White papers 2006-07-01
- IT Service Management and Measurement Best Practices
- IT has never lacked for measurement. In fact, measurement is a key part of any IT Service Management initiative. However, most IT measures focus on technical metrics that remain a mystery to business users. This webinar describes the best practices that IT executives need to deliver a more business-oriented approach...
- Tags: Measurement, Information Technology, Best Practice, Service Level Management, Strategy, It Operations, It service Management, Management
- Webcasts
- A Review of Survey Research in Knowledge Management Performance Measurement: 1995-2004
- This paper surveys knowledge management KM development using a literature review and classification of articles from 1995 to 2004 with a keyword index and article abstract in order to explore how KM performance evaluation has developed during this period. Discussion is presented, indicating the followings future development directions for KM...
- Tags: Performance, Knowledge, Discussion, Performance Evaluation, Survey, Knowledge Management Performance Evaluation, Knowledge Management, Business Intelligence, Strategy, Performance Management, Enterprise Software, Software, Data Management, Management, Human Resources, Workforce Management
- White papers 2005-06-29
- Getting More Value From Performance Measurement Systems: A Call to Action
- Management information produces value in one way - it supports better decisions. If executives and line managers receive good management information, they can use it to drive sustainable, strong performance through stronger decision-making. While profit measurement systems have helped drive better decisions, they have fallen well short of their potential....
- Tags: Performance, SAS Institute, Measurement System, Management Information
- White papers
- Measurement for Maturity and Process Improvement Using DataDrill EXPRESS
- This white paper presents an overview of an effective measurement process, including guidance for implementing measurement within the CMMI, a popular process improvement framework. To help put the information here into action, the use of automated measurement tools is described using Distributive's DataDrill Express product as an example.
- Tags: Measurement, Process Improvement, Quality, Business Operations
- White papers 2006-11-15
- Web Site Measurement Hacks: Best Practices for Web Measurement
- Web measurement is not a silver bullet; in fact, outside the realm of law enforcement and werewolf hunting, there are no silver bullets. In order to be successful with the web measurement program, the user has to treat it like any other business process through such things as Customer Relationship...
- Tags: Web, Web Site, Best Practice, Web Measurement, Channel Management, Marketing
- Book chapters 2005-09-02
- Performance Measurement at a Furniture Company
- Harvey Morgan, general manager of Household Furnishings Ltd.'s catalogue division, is always trying to make things better. In order to improve the retail-outlet chain's processes and develop better performance measures, he recently implemented activity-based management and benchmarking techniques. Finding a measurement tool that reflects the strategy of a business in...
- Tags: Financial, Performance, Performance Management, Productivity, Human Resources, Workforce Management
- Case studies
- Effective Performance Measurement and Optimization of UMTS Mobile Networks
- This webcast overviews the following topics: improving QoS - examining service as well as network quality, measuring end-user experience using different paradigms - subscriber behaviour and network service performance, network flexibility - ensuring cost-effective & accurate measurement, and extracting and using the measurements obtained across the core, RAN and service...
- Tags: UMTS, Performance, Optimization, Network, Agilent Technologies Inc., Networking
- Webcasts
- A Measurement Study of the Linux TCP/IP Stack Performance and Scalability on SMP Systems
- The performance of the protocol stack implementation of an operating system can greatly impact the performance of networked applications that run on it. This paper presents a thorough measurement study and comparison of the network stack performance of the two popular Linux kernels: 2.4 and 2.6, with a special focus...
- Tags: Performance, Scalability, Device Driver, Indian Institute Of Technology, Linux, Performance Management, Open Source, Operating Systems, Software, Human Resources, Workforce Management
- White papers 2007-01-01
- Web site success is no accident with these measurement hacks
- This sample chapter, taken from Web Site Measurement Hacks, discusses how to integrateWeb measurement into your overall business via the continuous improvement process. Success is not an accident. To truly be successful with your online business, you need to treat Web measurement as a business practice and...
- Tags: Web, Success, Accident, Web Site, Web Site Success, Web Site Development, Channel Management, Web Technology, Internet, Marketing
- Book chapters 2005-11-02
- In Search of Performance Anatomy
- Performance anatomy runs deep inside an organization, and it affects all of its employees and functions. Performance anatomy is neither hereditary nor accidental. It is the outcome of deliberate choices made by senior executives. Performance anatomy is perhaps the most elusive characteristic of all great companies. But with its distinctive...
- Tags: Performance, Anatomy, Performance Anatomy, Performance Management, Human Resources, Workforce Management
- White papers 2004-10-07
- Delivering Consistently Superior User Experiences
- The lack of application-centric metrics and analysis tools makes it difficult, if not impossible, for IT managers to optimize application performance. That's the theme of this white paper, which highlights the key challenges associated with measuring application performance in today's heterogeneous IT environments. The paper addresses a variety of issues...
- Tags: RTO Software, Application Performance, Service-Oriented Architecture (SOA), Performance Management, Web Services, Tools & Techniques, Data Mining, Middleware, Enterprise Software, Software, Human Resources, Workforce Management, Management, Data Management
- White papers
- Energy-Efficient Performance on the Client: A Proposed Measurement Methodology
- It is clear that the industry needs to implement energy-efficient performance measurement tools that provide meaningful results to end users. Although there are industry organizations that have started to look at this, in the interim Intel is proposing a methodology for comparing Intel platforms. This methodology isn't intended to be...
- Tags: Methodology, Industry, Intel Corp., Strategy, Management
- White papers 2007-09-01
- Information Technology Management: Improvements Needed in Strategic Planning, Performance Measurement, and Investment Management Governmentwide
- The GAO's January 2004 report indicates that the federal government can significantly improve its IT strategic planning, performance measurement, and investment management. Such improvement would better ensure that agencies are being responsible stewards of the billions of dollars for IT with which they have been entrusted, by helping them to...
- Tags: Performance, Information Technology, General Accounting Office, Strategy, Strategic Planning, Management
- White papers 2004-03-03
- Improve Service Levels With Meaningful Measurement
- Measuring service levels is one of the most important aspects of Service-Level Management SLM. If one cannot accurately measure service levels, one will never be able to improve them. Managing something that is not being measured is not only difficult, it is impossible to quantify success without proof points verifying...
- Tags: Service Level, Service Management, Service Level Management, It Operations, It service Management
- White papers
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