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- Peregrine Service Alignment: Aligning IT Services With Department and Business Unit Needs
- After large IT organizations establish and gain firm control of their services, they face a tough new challenge: aligning IT activities with constantly changing department and business unit needs. To meet this challenge, IT must implement new, customer-focused service management processes that match resources to negotiated requirements, improve responsiveness to...
- Tags: IT Services, Information Technology, Peregrine Systems Inc., Strategy, Management
- White papers 2004-09-01
- The Peregrine Evolution Model for Service Management
- Peregrine has designed the Evolution Model for Asset and Service Management by leveraging a variety of sources. The model incorporates industry analyst research, industry standards and frameworks such as ITIL and COBIT, and Peregrine's own experience from working with leading IT shops for more than 20 years. This paper will...
- Tags: Service Management, Peregrine Systems Inc., It Services, ITIL
- White papers 2004-05-24
- Sarbanes-Oxley Primer for Your IT Organization
- This webcast discusses what Sarbanes-Oxley means to your IT organization.
- Tags: Sarbanes-Oxley Act, Information Technology, Peregrine Systems Inc., Sarbanes-Oxley, Regulatory Compliance, Regulations, Strategy, Government, Financial Accounting, Finance, Human Resources, Policies And Procedures, Management
- Webcasts
- Second Generation Integrated IT Service Management
- Stuttgarter Volksbank AG is the largest "Volksbank" in the greater Stuttgart, Germany area. In order for employees to be able to process inquiries in a meaningful way after the migration, a process-oriented solution for the helpdesk had to be found. Ideally, the solution would consist of an IT service management...
- Tags: Information Technology, Peregrine Systems Inc., Service Level Management, ITIL, It Services, Strategy, It Operations, It service Management, Management
- Case studies
Additional Resources
- IBM Helps Ease Miele's Transition to Peregrine ServiceCenter
- Miele manufactures high-quality professional and household appliances, ranging from vacuum cleaners to dishwashers. To maintain their high quality standards, Miele needed a better help desk solution that could enable quick handling of IT failures, facilitate vulnerability assessments, document existing solutions, coordinate efficient management of errors, and deliver reports to gauge...
- Tags: Solution, IBM Corp., Help Desk, Call Centers, It Operations
- Case studies
- ITSM Case Study: Centrica
- Centrica is a leading provider of energy and other essential home services in the UK, with recent expansion into North America and Continental Europe. The goal was to improve internal customer satisfaction, reduce downtime on mission-critical systems, enhance their ability to do large projects and acquisitions, and reduce Service Delivery...
- Tags: Centrica, Hewlett-Packard Co., IT Service Management, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies
- Asset Tracking
- I'm looking for an asset tracking software for a rapidly growing small company. Most of my users are road warriors and thus have laptops. I would like to be able to barcode hardware items and be able to perform "inventory" from time to time with a barcode reader...
- Tags: discovery tool, software, asset tracking, tool, asset, njack2004, it management
- Discussion threads 2005-06-02
- BMC Paves the Service Desk Road Map: CMDB at the Heart of Integration Strategy
- In the face of shifting customer priorities, BMC has increased its focus in IT Service Management ITSM. The vendor has begun to execute on its Atrium strategy, tying tools together over a common Configuration Management Database CMDB, service model, integrated reporting tools, and a unified interface. BMC is not alone...
- Tags: Service Desk, Strategy, BMC Software Inc., Service Management, Information Technology, CMDB, Vendor, Integration, Service Level Management, It Services, It Management, It Operations, It service Management
- White papers 2005-10-11
- 4XTDTS Forex Trader (exe)
- Capitalize on Forex trading with the unprecedented 4XT ADTS. This unique integrated system gives you direct access to Rane - a financial superbrain that scans the entire Forex every millisecond on a 24hr basis worldwide and delivers intelligent data directly to your desktop with updates every 15 minutes. Rane alerts...
- Tags: Desktops, Hardware
- Software downloads 2006-04-02
- Habitat Furniture Retailer Builds a New IT Help Desk for Its United Kingdom Operation and Automates Support With FootPrints Web-Based Service Desk Software
- Habitat is an innovative and well established upper market home furnishings and accessories retail company whose head office is located in the United Kingdom. The challenge for them was to replace the previous process located in France with a more user-friendly, efficient, and localised operation that would give their users...
- Tags: Service Desk, Web, Information Technology, U.K., Habitat, UniPress Software, Theron, It Services, Retail
- Case studies
- FINAL HP OPENVIEW SERVICE DESK NEWS
- August 31, 2007Today, nearly 10 years after the first Service Desk version was released, HP managementhas officially closed down the office where the product was initially created. While they claim that the main reason was due to cost reduction and the fact that they couldnot support two competitive products (Service...
- Tags: IT Services, hokey12345@..., service desk, Hewlett-Packard Co., HP OpenView
- Discussion threads 2007-09-02
- ITIL Compliant helpdesk software - what do you use?
- Hi All,We are looking to replace our current helpdesk solution called Kayako with an ITIL compliant helpdesk solution that has the following requirements:Web basedEasy for end users and technicians to useFully configurable fields so the end user is not confusedSolid reporting engine for SLAs met, breached, individuals performance, MTTR etc...
- Tags: Remedy Corp., help desk, ITIL, helpdesk, desktop support, network management, desktop management, TrackIT, simon@..., it management, software
- Discussion threads 2006-08-25
- T-Systems Austria: Confident of VMware on Blades
- T-Systems Austria is one of the leading service providers of information and communications technology in Austria. The company wanted to achieve high resource utilization on x86 hardware. In order to provide the systems with the necessary performance capabilities, T-Systems chose the VMware ESX server as the virtualization solution. The T-Systems...
- Tags: T-Systems, Blade, VMware Inc., VMWare ESX Server, T-Systems Austria, Virtualization, Mainframes, Servers, Utility Computing, Performance Management, Storage Management, Storage, Hardware, Human Resources, Workforce Management
- Case studies
- Collect and manage data on your IT assets
- Implementing an effective asset management solution can provide critical data for maximizing the value of IT investments and making the right decisions for your organization. Here are some suggestions for developing an asset management strategy.One of the critical processes on the minds of many IT organizations is asset management. This...
- Tags: JANUS, Tangram, Peregrine, Wally Waltner, information technology, asset, asset management, tool
- Technical articles 2000-04-18
- An Introduction to Intrusion-Detection Systems
- Intrusion-detection systems aim at detecting attacks against computer systems and networks or, in general, against information systems. Indeed, it is difficult to provide provably secure information systems and to maintain them in such a secure state during their lifetime and utilization. Sometimes, legacy or operational constraints do not even allow...
- Tags: Information System, Intrusion Detection System, Intrusion Detection, Network Security, Strategy, Security, Networking, Management
- White papers 2000-02-17
- A Strategic Approach to Protecting SCADA and Process Control Systems
- Process Control Systems PCS refer to the overall set of systems that remotely monitor and measure remote sensors from a centralized location. These sensors also typically possess some type of automated response capability when certain criteria are met. A subset of PCS systems that manage systems over very large geographic...
- Tags: SCADA, Enterprise Software, Software
- White papers 2007-07-01
- Get IT Done: Integrate the right tools to manage IT assets effectively
- By Patricia AdamsImplementing a sound IT asset management program involves a combination of people, processes, and tools. Without the appropriate process work, the reliability of the data that the tools provide will be questionable. Software tools facilitate an enterprise's ability to automate the implementation of an IT asset management program...
- Tags: information technology, tool, Gartner , IT asset, software, asset, Get IT Done, IT asset management
- Technical articles 2003-08-20
- IBM Rational Systems Development Solution eKit
- As systems increase in complexity, communication between systems and software teams becomes more and more difficult. Included in this kit are educational white papers, customer examples, tutorials, informative webcasts and best practices for designing, building and managins systems from start to finish, at every stage in your projects.
- Tags: Team, IBM Corp., Team Management, Management
- Resource centers 2007-12-01
- Some Security Issues of Wireless Systems
- Wireless systems have found wide acceptance in many industries such as military and healthcare. These systems appear under a variety of architectures including fixed networks, cellular networks, and ad hoc networks. This paper surveys some security problems, of interest to researchers, in wireless systems when used in these environments. Most...
- Tags: Wi-Fi, Security, Wireless
- White papers 2005-03-11
- Managing Payment Systems in Banking Using HP OpenView Solutions
- This paper explored the broad capabilities of the HP OpenView management functionality that apply to the payment systems for the financial institutions. These systems are large and complicated, as they use many different types of applications on many different, though interlinked, systems. Those systems can be made up of a...
- Tags: Payment, Hewlett-Packard Co., Banking, HP OpenView, Operational Accounting, Finance
- White papers 2006-07-01
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