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peoplesupport

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BNET Industries: PeopleSupport is a provider of offshore business process outsourcing BPO services, which it delivers primarily to the U.S.-based clients from its facilities in the Philippines....; PeopleSupport Inc. company page on BNET »

TechRepublic Resources

Online tech support comes into its own: Online tech support offers significant benefits, including dramatic cost savings. In this week's Tech Watch, Bob Weinstein takes a look at a few of the companies providing this service.We’re fast approaching the day when online customer support will overshadow traditional phone service. For many PC users and consumers, that day...; Tags: Call centers, Bob Weinstein, online support, PeopleSupport, Expertcity.com, call-center; Technical articles 2000-12-27

Additional Resources

Customer needs drive contact-center job skills: E-business and a demand for real-time customer service are dramatically changing skill sets for today's call-center staff. Find out how required Internet and computing skills are also igniting a stronger career track and reducing staff turnover levels.Call centers are getting more sophisticated every year. Five years ago, a call center...; Tags: Call centers, Customer relationship management (CRM), Recruitment & Selection, Bob Weinstein, job, customer support representative, call-center; Technical articles 2001-12-05
Is e-engineering the answer?: E-engineering offers new ways to manage complex problems, but enterprises should also be aware of the unique issues this virtual work process brings to the table. Bob Weinstein discusses the pros and cons of e-engineering in this week's TechWatch.Although the term “e-engineering” has been around for a while, its definition...; Tags: Development tools, Customer relationship management (CRM), Bob Weinstein, E-engineering; Technical articles 2001-03-21
Jump-start your IT career in customer support: If you're looking to enter the IT job market, help desks are a great place to start. Find out why in this Tech Watch column.Once considered the bottom of the technology job heap, customer support jobs have gained much-deserved respect thanks to the renewed emphasis on customer relationship management CRM...; Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, information technology, Bob Weinstein, CRM, Convergys Corp., CRM company, job; Technical articles 2001-08-08
How to increase sales by outsourcing customer support: Are your online sales disappointing? Learn why e-tailers are outsourcing customer support to help boost e-business purchases.You’ve convinced customers that shopping online beats sitting in traffic. They understand that their credit card numbers are secure. Customers are visiting your site, browsing the inventory, and placing items in shopping carts. But...; Tags: Sales strategy, Web technology, Sales force management, E-business/E-commerce, Randi Rowe, People Support, Live Person, e-business, sales, outsourcing; Technical articles 2000-01-17

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