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- Polycom, Inc. Leverages Enterprise Information With PeopleSoft 8 CRM
- Located in Milpitas, California, in the heart of Silicon Valley, Polycom, Inc. develops, manufactures, and markets a full range of high-quality, easy-to-use, and affordable voice and video communication endpoints and network infrastructure products, video management software, and network access solutions. Rapid growth contributed to Polycom's IT nightmare: disparate systems and...
- Tags: PeopleSoft Inc., PeopleSoft 8, PeopleSoft 8 CRM, CRM, Polycom Inc., Corporate Communications, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Internet, Operational Accounting, Enterprise Software, Marketing, Software, Finance
- Case studies
Additional Resources
- CRM Evolution at Belgacom
- Brussels-based Belgacom SA is Belgium's leading telecom supplier and Europe's No. 1 provider of ADSL connections. By replacing a plethora of non-integrated sales and case management systems with a single CRM system, Belgacom will achieve a centralised view of all customer interactions regardless of the customer's preferred choice of channels...
- Tags: PeopleSoft Inc., Belgacom, CRM, PeopleSoft CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies
- Burda Enacts Comprehensive CRM Strategy With PeopleSoft
- Hubert Burda Media is a major international media group. An analysis of its customer-related business processes led Burda to conclude that its customer information was too scattered and difficult to find. They needed a flexible, scalable, web-based CRM solution. After evaluating several CRM vendors, Burda chose PeopleSoft. Burda decided that...
- Tags: PeopleSoft Inc., CRM, Burda, Hubert Burda Media, B2C, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, E-business/E-Commerce, Internet, Software, Marketing
- Case studies
- Wells Fargo Invests in Customers With PeopleSoft Enterprise CRM
- Wells Fargo is a leader in the financial services industry. Wells Fargo wanted to adopt a customer-centric model for its online services. To make this vision a reality, the company needed a CRM solution that would enable it to accommodate any customer at any time. Wells Fargo implemented PeopleSoft Enterprise...
- Tags: PeopleSoft Inc., Wells Fargo & Co., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- France Telecom Streamlines Service and Increases Competitiveness With PeopleSoft CRM
- With increasing competition nipping at its heels, France Telecom began searching for a solution that would help it retain loyal customers. To get a complete picture of each customer, France Telecom had to get its call and service centers on the same page. Each organization had its own information system...
- Tags: PeopleSoft Inc., France Telecom, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies
- Oracle Database: The Industry's Choice for Oracle's PeopleSoft Enterprise Applications
- Oracle is proven to be the database market leader for supporting enterprise business applications, including PeopleSoft HRMS and CRM. This paper covers the business and technology factors driving customers to choose Oracle Database for their PeopleSoft Enterprise Applications deployments. PeopleSoft Applications were originally developed on Oracle Database and both organizations...
- Tags: PeopleSoft Inc., Oracle Corp., Industry, Oracle Database, Enterprise Application, Databases, Storage, Enterprise Software, Software, Data Management, Hardware
- White papers 2006-04-01
- CRM Evolution at Belgacom
- Brussels-based Belgacom SA is Belgium's leading telecom supplier and Europe's No. 1 provider of ADSL connections. In order to achieve enhanced customer service, Belgacom, Belgium's leading telecom supplier needed to implement a customer relationship management CRM architecture that would provide a centralized view of all customer interactions regardless of the...
- Tags: PeopleSoft Inc., Belgacom, CRM, Customer Relationship Management (CRM), Telephony, Advertising & Promotion, Fax, Telecom & Utilities, Enterprise Software, Telecommunications, Software, Networking, Marketing
- Case studies
- Oracle Case Study: ABN AMRO Bank
- Today's competitive retail banking market requires banks to provide personalized services to millions of clients. To do so, ABN AMRO Bank wanted to find ways to offer its products and services in every way its clients require - today and in the future. ABN AMRO Bank selected Oracle's PeopleSoft Enterprise...
- Tags: ABN AMRO, Bank, PeopleSoft Inc., Oracle Corp., Financial Services
- Case studies
- Measuring the Value of CRM
- In the past, small businesses have trembled in the face of Customer Relationship Management CRM. Presented by powerhouse vendors like SAP, Oracle and PeopleSoft, customer relationship management software has seemed beyond the reach of most entrepreneurial ventures. But times are changing. As the price of technology drops, new CRM vendors...
- Tags: Entrepreneurial, Jupitermedia Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Entrepreneurship, Enterprise Software, Marketing, Software, Management
- White papers 2004-03-15
- ustra on Track for Customer Satisfaction With PeopleSoft Enterprise CRM
- ustra is a public a transportation company. It needed to maintain its competitive edge in an increasingly crowded market. Operating in a newly deregulated industry, the company wanted to distinguish itself by better understanding the needs of its customers. ustra implemented PeopleSoft Enterprise Customer Relationship Management to improve communication with...
- Tags: PeopleSoft Inc., Oracle Corp., Customer Satisfaction, CRM, Ustra, Transportation, Customer Relationship Management (CRM), Advertising & Promotion, Call Centers, Mergers & Acquisitions, Enterprise Software, Software, Marketing, It Operations, Investment, Finance
- Case studies
- 10 Questions to Ask Your On-Demand Contact Center Provider
- Siebel CRM Call Center On Demand delivers hosted voice, voicemail, email, and Web communications as a fast, flexible, and affordable monthly service. The Siebel CRM Call Center On Demand solution is embedded directly into Siebel CRM On Demand, the hosted CRM solution, or available as a stand-alone hosted solution offering...
- Tags: Call-center, On-demand, Siebel Systems Inc., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2006-09-01
- PeopleSoft helps Verizon for Enterprise System Management
- Verizon Wireless needed to quickly roll out its PeopleSoft HRMS and Financials systems to hit the ground running. PeopleSoft Global Services provided the expertise and rapid implementation to get Verizon's PeopleSoft system up and running.
- Tags: PeopleSoft Inc., Verizon Communications Inc., Enterprise Systems Management, Organizational Structure, Human Resources
- Case studies
- Oracle Case Study: Internal Revenue Service
- Like most government agencies, the Internal Revenue Service is feeling the pain of tight budgets. Also of concern was meeting the goals set by the President's Management Agenda of 2002, which included strategic management of human capital, expanded electronic government, improved financial management, and budget and performance integration. In addition,...
- Tags: PeopleSoft Inc., Oracle Corp., Internal Revenue Service, Human Capital, Strategic Management, Performance Management, Financial Management, Business Intelligence, Government, Financial Accounting, Human Resources, Workforce Management, Financial Planning, Finance, Enterprise Software, Software, Data Management
- Case studies
- Oracle Case Study: Wells Fargo
- Wells Fargo wanted to adopt a customer-centric model for its online services. To make this vision a reality, the company needed a CRM solution that would enable it to accommodate any customer at any time. Wells Fargo implemented Oracle's PeopleSoft Enterprise Customer Relationship Management CRM to accomplish its goal of...
- Tags: Oracle Corp., Wells Fargo & Co., Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Oracle Case Study: JDA Software
- JDA Software wanted to establish customer support programs that its competitors could not match. With offices across the United States and around the world, JDA needed a way to streamline best practices that would put its support processes further ahead of the industry. JDA is implementing PeopleSoft Enterprise Customer Relationship...
- Tags: PeopleSoft Inc., Oracle Corp., JDA Software, Help Desk, Call Centers, Sales Strategy, Groupware, It Operations, Sales, Enterprise Software, Software
- Case studies
- Report: Hosted CRM is king
- Hosted revenue acts as a catalyst for growthAccording to AMR Research, Oracle leads in sales of human capital management HCM applications, thanks to its PeopleSoft acquisition. Also, the Customer Relationship Management CRM industry is getting a big lift from growth in the sales-as-a-service model. “Hosted revenue...continued to act as the...
- Tags: Customer relationship management (CRM), CRM, Hosted
- Discussion threads 2006-08-16
- Managing Your Peoplesoft Environment With HP OpenView
- Through this webcast one can discover how the PeopleSoft management solution helps IT organizations efficiently manage all components of their PeopleSoft applications and IT infrastructure. The solution helps to increase availability and performance for the end-users by performing transaction analysis and displaying a consolidated service view of the PeopleSoft servers...
- Tags: PeopleSoft Inc., Hewlett-Packard Co., Environment, HP OpenView, OpenView/PeopleSoft Solution, Utility Computing, It Management, Middleware, It service Management, Enterprise Software, Software
- Webcasts
- Dexia Credit Local Banks on PeopleSoft Enterprise CRM to Promote Customer Loyalty
- Financial services market leader Dexia Credit Local was looking to enhance customer loyalty by leveraging customer data and integrating support systems. Its disparate systems, however, did not provide complete, accurate customer information to marketing staff. With PeopleSoft Enterprise Customer Relationship Management CRM, Dexia is able to access real-time customer information...
- Tags: Bank, PeopleSoft Inc., CRM, Customer Information, Marketing Research, Marketing
- Case studies
- PeopleSoft Case Study: Russell Investment Group
- Russell's is a global leader in multi-management investment strategies. It's 12-year-old DOS-based system was not meeting its needs, on receiving the internal executive go-ahead, Russell sought to implement PeopleSoft HRMS. Integrating with Russell's existing infrastructure would have complicated the implementation for IT and taken staff away from critical development functions....
- Tags: PeopleSoft Inc., Investment, Russell, Organizational Structure, Human Resources
- Case studies
- Peoplesoft Enables Caregroup to Make Faster and Efficient Business Processes
- CareGroup wanted to upgrade its PeopleSoft investment to the pure internet features of PeopleSoft 8. PeopleSoft helped CareGroup streamline and accelerate processes, make better decisions faster, reduce operating costs, and replace manual tasks with more analytical activities.
- Tags: PeopleSoft Inc., Business Process, Enterprise Resource Planning (ERP), Internet, Operational Planning, Customer Relationship Management (CRM), Operational Accounting, Enterprise Software, Software, Business Operations, Finance
- Case studies
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