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- Cable & Wireless Internet Services Portfolio Enables Global Efficiencies for the Pearson Group
- Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearson needed a single global service provider that could meet a comprehensive set of requirements across all of its business units and geographies and reach 'Internet-remote' markets. Cable & Wireless, with operations in more...
- Tags: Cable, Internet Service, Cable And Wireless Plc., Cable & Wireless Internet Services Portfolio, Pearson, Internet, Business Services
- Case studies
- A proven technique in identifying user issues
- The questions support techs should ask when trying to solve user issuesWhen training new help desk analysts, I teach techniques for identifying the user’s problem and logging the appropriate information in our call-tracking system. One technique I find particularly effective is outlined by Randal S. Pearson is his book Effective...
- Tags: PRODUCTIVITY, Janice Ward, technique
- Technical articles 2001-06-04
Additional Resources
- Pearson Packaging Systems Selects Salesforce.com for Online Customer Relationship Management
- Pearson Packaging Systems, a major producer of secondary packaging machinery, has implemented salesforce.com's online CRM solution. Founded in 1955, Pearson produces secondary packaging machinery, including case erectors, bag inserters and case sealers, which is used by nearly half of all Fortune 500 companies. Prior to salesforce.com, customer data was housed...
- Tags: Salesforce.com Inc., CRM, Sales Force Management, Enterprise Software, Sales, Software
- Case studies
- Pearson Education Turns to Cape Clear ESB for 100% Reliability and Increased Revenue
- Pearson Education's CourseCompass Web site is used by teachers and students for content sharing, online testing, student tracking, assignment and portfolio management, and online collaboration. But in 2004, when demand on the system threatened to overwhelm its technical infrastructure, Pearson knew it was ready to move to a Service-Oriented Architecture....
- Tags: Revenue, Pearson Education Inc., Cape Clear Software, Enterprise Service Bus, Service-Oriented Architecture (SOA), Middleware, Enterprise Software, Software, Web Services
- Case studies
- Mobile devices are the new network perimeter: Can they be secured?
- If you have even one employee with a mobile device connecting to your network, the implications for your perimeter security are serious. The mobile devices we all know and love are great for productivity, but they have completely changed the vulnerability state of our networks. Learn what we...
- Tags: Mobile, Network, informIT, Mobile Device, Advertising & Promotion, Marketing
- Download resources 2007-09-20
- Investigate the legislative barriers against Municipal Wireless (WiMAX)
- Municipalities considering WiMAX have much bigger hurdles to overcome than mere technological challenges. They are also facing legislative barriers set up by states and funded by telecommunications companies. Eventually, federal barriers may be erected as well. Find out what social and government implications may exist for WiMAX technology...
- Tags: Barrier, informIT, WiMAX, Wi-Fi, Wireless
- Download resources 2007-10-11
- Will desktop video conferencing improve collaboration and enhance your company's bottom line?
- It sounds like a good idea: connect remote employees with desktop Webcams and instant messaging applications. The reality -- getting it all to work correctly -- is a bit more complicated. Explore the real-world challenges of desktop video conferencing in Desktop Video Conferencing: A Work in Progress, an...
- Tags: Collaboration, informIT, Desktop Videoconferencing, Desktops, Hardware
- Download resources 2007-10-24
- Investigate virtualization in Windows Server 2008
- Typically, a server OS delivers multiple applications serving a variable number of customers, whose business of management requires communication with any number of other servers. Allocating power to application-serving resources up to now has been a matter of finding or building the right processor box for the job. With Virtualization...
- Tags: Microsoft Windows Server, informIT, Virtualization, Microsoft Windows Server 2008, Microsoft Windows, Storage Management, Utility Computing, Servers, Hardware, Operating Systems, Software, Storage
- Download resources 2007-11-02
- Explore the technical challenges that could impede WiMAX adoption and deployment
- Worldwide Interoperability for Microwave Access WiMAX, an industry consortium-based specification implementing IEEE 802.16 Air Interface Standard, holds a lot of social promise. However, numerous technical challenges could slow down its adoption. Receive a high-level overview of the issues that could impede WiMAX deployment in this article from InformIT....
- Tags: informIT, WiMAX, Wi-Fi, Wireless
- Download resources 2007-10-11
- HP Wireless Solution Takes Flight at Toronto Pearson International Airport
- The GTAA is responsible for the management and operation of Pearson International Airport - a facility that has more than 70,000 people on-site, including employees from the airlines, aviation support, passenger, retail and food services, and the Canadian government, located in facilities across almost 1,800 hectares. In 2002, 26 million...
- Tags: Hewlett-Packard Co., HP Wireless Solution, GTAA, Food & Beverage, LANs, Government, Wi-Fi, Wireless LANs, Wireless, Manufacturing, Networking
- Case studies
- Learn how the iPod will change the face of computer security
- Apple probably didn't intend it, but the iPod may prove to be an important stepping-stone to solving security problems that have faced computer scientists for more than 30 years. By making controversial DRM technology socially acceptable, the iPod has paved the way for another big step: the integration...
- Tags: Computer Security, Apple iPod, informIT, Computer, Productivity, Digital Music, Digital Media, Security, Viruses And Worms, Personal Technology, Consumer Electronics
- Download resources 2007-09-20
- Get to know two of the most important new features in Windows Server 2008: The self-healing NTFS file system and parallel session creation
- Finally, Microsoft demonstrates its recognition of the proper role of a server operating system via a myriad of architectural changes in Microsoft Server 2008. Learn about two of the changes that may have the greatest impact on enterprises: the self-healing NTFS file system and parallel session creation. ...
- Tags: NTFS, Microsoft Windows Server, informIT, File System, Microsoft Windows Server 2008, Operating Systems, Microsoft Windows, Software
- Download resources 2007-11-02
- See how Windows Server 2008 demonstrates the evolutionary principle applied to software
- In this InformIT article, Scott Fulton continues his technical survey of the ten most important changes to Windows Server 2008 by discussing a group of three services that demonstrate the evolutionary principle applied to software: clean service shutdown, Kernel Transaction Manager, and Server Message Block Version 2. ...
- Tags: Microsoft Windows Server, informIT, Microsoft Windows Server 2008, Microsoft Windows, Servers, Operating Systems, Software, Hardware
- Download resources 2007-11-02
- Secure your wireless PDA connection with this step-by-step guide
- There are times when a Pocket PC owner might need to use a public hotspot to check e-mail or surf the Internet. The problem is that most wireless hotspots are vulnerable to sniffer-based attacks. E-mail, Web pages, and chat sessions are all sent in plain text over the...
- Tags: HotSpot, informIT, Problem, Wireless PDA, PDAs, Handhelds, E-mail, Wireless, Wi-Fi, Hardware, Online Communications
- Download resources 2007-09-20
- Investigate the first PC-to-Windows-handheld, cross-infector malware
- In recent years, "airborne" mobile viruses have been increasing in complexity at a rapid pace. There have already been blended Trojan and virus threats that can spread through smartphones using multiple wireless protocols. This is problematic because current mobile devices cannot support sophisticated anti-virus software on current platforms....
- Tags: Mobile, informIT, Malware, Virus, Cyberthreats, Viruses And Worms, Security
- Download resources 2007-09-20
- Explore Address Space Load Randomization and Windows Hardware Error Architecture in Windows Server 2008
- In this InformIT article, Scott Fulton discusses the concept of Address Space Load Randomization ASLR and how this works in Windows Server 2008. In addition, the article covers Windows Hardware Error Architecture WHEA, a standard protocol whereby attached hardware registers problems with the operating system, sending an alert...
- Tags: Microsoft Windows Server, informIT, Microsoft Windows Server 2008, Microsoft Windows, Operating Systems, Servers, Software, Hardware
- Download resources 2007-11-02
- Grants Management
- The federal government awards more than $350 billion in grants annually to stimulate or support public purposes. These grants are awarded through more than 600 programs and their subprograms, administered by 26 federal agencies. The federal grants process includes many administrative requirements that are duplicative, burdensome, and conflicting, creating numerous...
- Tags: Agency, Pearson Government Solutions, Advertising & Promotion, Marketing
- White papers 2005-04-22
- Document & Content Management
- Government agencies must manage large volumes of documents and capture vast amounts of data in order to fulfill their missions. Pearson Government Solutions designs, develops, and operates custom document and content management and data collection solutions to help government agencies make critical business decisions and meet their objectives. Whether it's...
- Tags: Pearson Government Solutions, Content Management, Web Technology, Enterprise Software, Software
- White papers 2005-04-22
- Pearson: Human Capital Management
- An organization's most valuable resource is its human capital - the knowledge, skills, and experience of its people. The increasing federal sector knowledge void, coupled with government seeking to identify creative measures to effectively manage its workforce has, has heightened the need for federal managers to employ creative solutions to...
- Tags: Human Capital Management, Pearson Government Solutions, Organization, Human Capital, Human Resources, Workforce Management
- White papers 2005-04-22
- U.S. Transportation Security Administration (TSA) Recruiting and Hiring
- In the aftermath of the terrorist attacks in the U.S. on September 11, 2001, President George W. Bush signed the Aviation and Transportation Security Act on November 19, 2001, creating the new Transportation Security Administration TSA. One of TSA's mandates was to accomplish the largest peacetime mobilisation in U.S. history...
- Tags: Hiring, Recruiting, Pearson Government Solutions, Transportation Security Administration, Human Capital, Transportation, Corporate Insurance, Recruitment & Selection, Homeland Security, Business Security, Human Resources, Workforce Management, Business Operations, Government
- Case studies
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