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Supporting staff who work from home

More employees than ever are working from home. Unlike in the past where reams of paperwork had to be lugged home, technology now makes it possible to remotely access corporate resources - assuming your company has the right hardware and telecommunications services. Here's a look at the...

Tags: PBX, Analysis, Telephony, VOIP, Telecommuting, Telecommunications, Telecom & Utilities, Networking, Human Resources, Workforce Management, Paul Mah

Blog posts 2008-08-04

Microsoft's Unified Communications products can't run on their own... yet

Microsoft released the first version of Office Communications Server in 2007. A good start for inter-organizational collaboration, OCS omits capability to include outside collaborators. Scott Lowe would be thrilled to see OCS replace his Nortel conferencing bridge as his Nortel PBX will be vanishing soon from campus. ...

Tags: Nortel Networks Corp., Unified Communications, Audioconferencing, Microsoft Corp., PBX, OCS, Telephony, VOIP, Telecom & Utilities, Telecommunications, Networking, Scott Lowe

Blog posts 2008-07-12

PBX to redundant servers: Thoughts?

Last summer, my IT department assumed responsibility for the campus PBX and associated services. The PBX is a rock-solid Nortel Meridian switch. However, rock-solid doesn't necessarily mean that the switch is the right long-term solution for the College. For a variety of reasons that I won't go...

Tags: Solution, Phone, Nortel Networks Corp., Voice, IP, Server, PBX, Pingtel Corp., Service, SIPxchange, Telephony, Telecom & Utilities, VOIP, Networking, Telecommunications, Scott Lowe

Blog posts 2008-03-04

Avoid changing equipment simultaneously with office move

My company went through a physical relocation in January this year. I wrote about some of my experiences in this blog. Today, I'll talk about the move again, but this time with a warning about not changing equipment at the same time as the move. Like most...

Tags: PBX, Telephony, VOIP, Networking, Telecommunications, Paul Mah

Blog posts 2008-03-03

Strata8 Followup - Part 1

In my article Strata8 - new approach to in-building wireless telephone usage, I expressed some skepticism about Strata8's approach to the "problem" of enterprise users using their cellular phones while on the premises of the enterprise - totally bypassing the expensive and extensive investments by the enterprise to insure lowest-cost...

Tags: Phone, PBX, Sprint Communications, Strata8 Followup, Desk Phone, Telecom & Utilities, Wireless, Wi-Fi, Steve Stroh

Blog posts 2008-02-29

Strata8 - new approach to in-building wireless telephone usage

(2 updates - see below) Strata8 Networks is a new Bellevue, Washington company that provides a new option for enterprise wireless telephone use. Stata8's basic idea is that while an enterprise's workers are on-premise, their wireless telephones will "switch over" to use the enterprise's...

Tags: Phone, Telephony, PBX, Enterprise, Wireless Telephone, Stata8, Telecom & Utilities, Wi-Fi, Wireless, Steve Stroh

Blog posts 2008-02-21

GWGK/TUC Mini Camp

View Available Dates and LocationsGWGK: This advanced Authorized Cisco course covers the in-depth and important topics needed to implement Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments with CallManager and Cisco Unity. Learn to install, configure, monitor, and troubleshoot Cisco voice gateways and ...

Tags: Fault-tolerance, Router, Network, PBX, Cisco Systems Inc., PSTN, HQ, Routers & Switches, Network Technology, VOIP, Networking, Telecommunications

Training 2008-01-01

CUCMBC - Cisco Unified Communications Manager Boot Camp v6.0/v5.1

View Available Dates and LocationsNow running both CUCM 6.0 and 5.1 in all labs! Exclusively at Global Knowledge, you choose the version of Cisco Unified Communications Manager CUCM you wish to deploy in your lab environment. You'll receive both CUCM 6.0 and 5.1 enhanced lab...

Tags: Global Knowledge Network Inc., Router, Lab, Network, Unified Communications, PBX, Cisco Systems Inc., PSTN, Routers & Switches, VOIP, Network Technology, Networking, Telecommunications

Training 2008-01-01

GWGK - Implementing Cisco Voice Gateways & Gatekeepers

View Available Dates and LocationsThis advanced Authorized Cisco course covers the in-depth and important topics needed to implement Cisco Voice Gateways and Gatekeepers in Enterprise or Service Provider environments with CallManager and Cisco Unity. Learn to install, configure, monitor, and troubleshoot Cisco voice gateways and gatekeepers...

Tags: H.323, Fault-tolerance, Router, PBX, Cisco Systems Inc., PSTN, VOIP, Routers & Switches, Telephony, Network Technology, Networking, Telecommunications

Training 2008-01-01

Will Microsoft Office Communication Server be your next PBX?

Are the days of the legacy PBX numbered?  Besides high price tags and surprise licensing, nothing says "vendor lock in" like a PBX.  In my organization we run a Nortel CS1000 and, in my previous organization, we ran an NEC 2400 IPX.  I've also managed smaller systems...

Tags: Microsoft Office, Server, Microsoft Corp., PBX, Office Communication Server, Telephony, VOIP, Networking, Telecommunications, Scott Lowe

Blog posts 2007-12-06

Is Microsoft out to kill the dedicated PBX?

I doubt the traditional PBX is going away real soon......at least as long as Microsoft has the lead.Does OCS impliment WGA in any manner? How many administrators want that ticking time bomb running their voice infastructure. At least I hope it's polite: "Your call cannot be completed at...

Tags: Telephony, VOIP, JohnMcGrew@..., PBX

Discussion threads 2007-10-26

Getting info from PBX

Hi there!I need to get a real-time information from the PBX about current calls. The PBX is Samsung OfficeServ 100 (if it matter :-) ). The guidance says this PBX supports TAPI 2.2. Would you direct me, please, how to use TAPI in order to get any info from the...

Tags: Telephony, VOIP, ralfeus@..., PBX

Discussion threads 2007-10-16

Is Microsoft VoIP ready for prime time?

Last spring, Microsoft representative Jeff Raikes predicted that VoIP would move from hardware- to software-based in the next few years and that this move would bring down the cost of business VoIP considerably. We last took a look at Microsoft VoIP in January, and, as expected, things have changed in...

Tags: Call, Communications Server, Server, Microsoft Corp., PBX, User, Microsoft Office Communications Server, Mediation Server, A/V Edge Server, Telephony, VOIP, Microsoft Office, Servers, Networking, Telecommunications, Office Suites, Software, Hardware, Deb Shinder

Blog posts 2007-10-12

call waiting in asterisk pbx

hi any body idea about how we configure asterisk pbx with call waiting or call waiting with caller id feature if we use SIP channel & normal hard phone with displayRegardsAmitAppendix 1This is a nice link. App. 1 shows the normal *code list. The Howto also has additional info...

Tags: Telephony, VOIP, amit@..., PBX

Discussion threads 2007-07-25

SolutionBase: Discover an open source solution to VoIP with Asterisk

Asterisk is a free open source PBX with features that rivals other proprietary PBX systems. From residential networks to full-blown cooperate call centers, Asterisk is a powerful cost-effective system with all the features you would expect to find in any high-end program, plus a little more. In this article, Brian...

Tags: Telephony, Telecom & Utilities, TELECOMMUNICATIONS, open source, Asterisk, PBX, phone, VoIP

Technical articles 2007-06-21

PBX Telephony system

Im planning to do a telephony system using VB.NET. Any ideas on what I can do to help me implement this? Fourth year student

Tags: TELECOMMUNICATIONS, VOIP, erkertser@..., telephony system, PBX

Discussion threads 2007-06-19

Achieving Exchange 2007 Unified Messaging Connectivity

One of Exchange Server 2007's most significant new features is Unified Messaging. In short, Exchange 2007 can supplant your organization's existing voicemail system and provide your users with all of the same services... and then some. In order to provide these services, your Exchange 2007 server must integrate with your...

Tags: Exchange, Microsoft

Blog posts 2007-06-15

Network Layout

Here are my assets: I have a Cisco router (2800) 4 netgear 48 port L3 switches main a PBX, managed and unmanaged L2 24 port switchesfor devices.Here is what I want to do: Break the network into 2, having a Voice network and a Data network. With the gig ports...

Tags: Telephony, VOIP, rastalin_marjere@..., network, voice network, PBX

Discussion threads 2007-06-01

Modem Config for PBX

I have a Nortel Op. 11 C with a US Robotics modem configured for remote access. I'm having problems with it. I already changed ports, modems, speed but when I access remotely it only gives me garbage. Can anyone help me? In the same matter, does anyone has the config...

Tags: Modems, mherrera, modem, PBX

Discussion threads 2007-05-04

Telecom

I wish to pursue my career in telecom field. Am working in Microsoft NOC for Global Telecom Operations. My profile is monitoring and troubleshooting Nortel PBX (11c, 61c and 81c PBX). The scope of troubleshooting is very limited and restricted, but the ITIL process is more. Am residing in chennai...

Tags: PBX, telecommunications, muruganp@...

Discussion threads 2007-03-05