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patrick gillooly

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Here's help for defending new heads on the help desk: Trying to convince your boss to hire more help desk staff? Here's some advice from TechRepublic's accountants who offer some suggestions to help you make a solid case for a new hire.Welcome to a new feature in the Support Republic. Our TechRepublic financial team will periodically field a question from...; Tags: Call centers, Sales force management, Patrick Gillooly, help desk, new hire, hire; Technical articles 2000-12-27
Should you hire a contractor or a full-time employee?: If you have a position open in your business, what's the best way to fill it? Should you hire a contractor or a full-time employee. TechRepublic's Pat Gillooly explores the advantages and disadvantages of each option.Each week, our TechRepublic financial team fields a question from working IT pros about the...; Tags: Benefits, Recruitment & Selection, IT Pro, Patrick Gillooly, benefit; Technical articles 2000-09-19

500 Things Every Technology Professional Needs to Know: Did you know Microsoft's RegClean does not work with XP but you can use shareware to clean your registry? Did you know most wireless access points don't have encryption enabled by default? Did you know there are 500 tidbits of information contained in TechRepublic's 500 Things Every Technology Professional Needs to Know that will help you become a successful IT professional.; Buy Now

IT Help Desk Survival Guide, Third Edition: TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better manage help desk services, improve end-user support, troubleshoot frustrating hardware issues, identify quick fixes to vexing Windows problems, and help users make the most of Microsoft Office 2003.; Buy Now