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Leveraging Next Generation Knowledge Management (KM) for Call Centers: Contact Centers have benefited greatly through the use of self-service and KM solutions. But, the call center landscape continues to change as customers demand more control and better service overall while companies want Call Centers to drive down cost and drive up revenues. This webcast will outline the benefits and...; Tags: Call-center, Knowledge, OutStart Inc., Knowledge Management, Call Centers, Business Intelligence, Strategy, Customer Relationship Management (CRM), Enterprise Software, Software, It Operations, Data Management, Management; Webcasts

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