TechRepublic Resources
- Italian Leader in Energy and Automation Technologies Reduces Support Costs by 28 Percent
- ABB Group is one of the world's leading providers of energy and automation technologies. Despite the ABB Group move towards an outsourcing agreement with IBM, subsidiary ABB Italia wanted its existing information technology services team to continue to manage its infrastructure. To ensure that it could deploy new applications, software...
- Tags: ABB Group, Microsoft Corp., ABB, Security Administration, Outsourcing, Patches, Tools & Techniques, Security, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- Case studies
- Datacom Achieves 360 Degree View of the Customer With Oracle Applications Outsourcing
- A startup company with limited IT funds and a tight focus on product and service development, Datacom historically performed all sales and support functions manually. As its products were introduced into a rapidly growing marketplace, the company realized it needed a scalable and sophisticated CRM system to integrate customer, sales,...
- Tags: 360-degree, Oracle Corp., Datacom, Sales Strategy, Customer Relationship Management (CRM), Outsourcing, Sales Force Management, Product Marketing, Advertising & Promotion, Enterprise Software, Sales, Software, It Operations, Business Operations, Outsourcing & Subcontracting, Marketing
- Case studies
- Superior Consultant Company Uses VMware to Mitigate Risk and Boost Performance and Scalability for Customers
- Superior Consultant Company provides a full array of information technology consulting, IT outsourcing and management consulting solutions to the healthcare industry. With clients all over the country, Superior Consultant wanted to minimize downtime and risk for migrating and hosting client applications. The technical team at the Superior Processing Center communicated...
- Tags: Consultant, Performance, Scalability, VMware Inc., Consulting, EMC Corp., Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Qualcomm Case Study: Valkyrie Commissioning Services
- Valkyrie Commissioning Services provides on- and offshore hydrostatic testing and pipeline commissioning services to marine contractors and operators. The goals were to improve overall operations by using personnel and equipment assets more effectively and to reduce response time and time on-site for project personnel, thus improving quality of life for...
- Tags: Personnel, Qualcomm Inc., Valkyrie Commissioning Services, Notebooks, Asset Management, Outsourcing, Hardware, Notebooks & Tablets, Operational Planning, Business Operations, It Operations, Outsourcing & Subcontracting
- Case studies
- Croydon Council, Capgemini and HP Help to Redefine Local Government
- Local government organisations in the UK have embarked on a new phase in their development. Croydon Council is the local authority responsible for Croydon. Croydon Council wanted to respond to government initiatives and changing customer expectations by reviewing its approach to service delivery. It needed to manage and organize its...
- Tags: Hewlett-Packard Co., Capgemini, Government, Organizational Structure, Business Structures, Tools & Techniques, Outsourcing, Human Resources, Finance, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Building an IT Structure for a World Leader in Construction: How Skanska's IT Group Maintains Its Focus by Outsourcing ERP Management to OneNeck
- Having acquired numerous companies in the previous decade - ranging in size from $100 million to $1 billion and comprising the $3.9 billion Skanska of today - CIO was charged with migrating all the companies onto the J.D. Edwards application platform already in use by a few of the organizations....
- Tags: CIO, Information Technology, Leader, Outsourcing, Strategy, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- Case studies
- GMP Calibration Software Implementations: Containing Costs and Managing Risk
- As expectations from and complexity of calibration management software implementations increase, many leading regulated Life Science manufacturers have chosen to outsource some or all of these implementations. This white paper explores the growing complexities of calibration software implementation and the potential for outsourcing all or part of the implementation as...
- Tags: Software, Implementation, Blue Mountain Arts, Software Implementation, Tools & Techniques, Outsourcing, Management, It Operations, Business Operations, Outsourcing & Subcontracting
- White papers
- Spyder Active Sports and OneNeck IT Services: Pushing the Limits of High Performance
- Spyder Active Sports is the largest ski-specialty brand in the world. When a company offers to pay its IT outsourcing provider more money in return for more services, and the provider not only refuses the offer but its service levels continue to go downhill, it's time to look for a...
- Tags: Provider, IT Outsourcing, High-performance, Spyder Active Sports, Outsourcing, It Services, Application Service Providers (ASPs), Web Hosting, It Operations, Business Operations, Outsourcing & Subcontracting, Internet
- Case studies
- Economy Print in Colour
- When consulting engineers, NIRAS, had to select a supplier for a print and copy solution for the company's 15 plus departments, it opted for a solution from HP. NIRAS was looking for an economical solution for which it could pay by consumption and not a fixed click price. It required...
- Tags: Hewlett-Packard Co., Outsourcing, Document Management, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software, Finance, Managerial Accounting
- Case studies
- HP LaserJet Helps Top South African Jeweller Mount Brilliant Promotions
- American Swiss is South Africa's leading contemporary jewellery retailer, with nearly 200 stores nationwide and more in Namibia. In-store promotions for both American Swiss, and its sister company, Foschini jewellery stores Sterns, are produced at the central marketing department in Cape Town. To ensure that the materials are properly displayed...
- Tags: Hewlett-Packard Co., HP LaserJet, American Swiss, Marketing Research, Retail, Printers, Outsourcing, Marketing, Hardware, Peripherals, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- Avaya Case Study: ICT Group
- ICT Group is a leading global provider of customer management and related marketing, technology and business process outsourcing BPO services. ICT Group wanted a Voice over Internet Protocol VoIP telephony solution that provided interconnectivity between these sites and ran on its U.S.-based data network. ICT Group also needed a system...
- Tags: ICT Group, Telephony, Avaya Inc., Business Process Outsourcing (BPO), VOIP, Telecom & Utilities, Telecommunications, Outsourcing, It Operations, Networking, Business Operations, Outsourcing & Subcontracting
- Case studies
- Accenture Sets a New Benchmark With HP Virtualized Infrastructure Solutions for mySap Business Suite
- Accenture is a global management consulting, technology services and outsourcing company. To meet rising demand for its lab services, Accenture was looking to dramatically increase the adaptability of its server, storage and application environment. To meet these needs, the company needed to overcome the rigid assignment of SAP applications to...
- Tags: mySAP, Hewlett-Packard Co., Accenture Ltd., mySAP Business Suite, Enterprise Software, Customer Relationship Management (CRM), Outsourcing, Software, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- HP OpenView Integrates POSDATA's IT Service Infrastructure
- POSDATA is the third largest systems integrator in Korea providing IT consulting, network integration, Internet and outsourcing services. To position itself for the new cyberage, POSDATA utilised a standard documentation process for its helpdesk function. However, with growing customer needs, POSDATA required a more robust solution with automated fault management...
- Tags: Hewlett-Packard Co., Information Technology, HP OpenView, POSDATA, Help Desk, Call Centers, Outsourcing, It Services, Utility Computing, It Management, It Operations, Business Operations, Outsourcing & Subcontracting, It service Management
- Case studies
- HIC Upgrades 4500 PCs, Looks at Linux
- The Health Insurance Commission HIC began a technology review covering its outsourcing agreement with IBM GSA and an investigation into Linux as a way to reduce operating costs. HIC information services manager said hardware infrastructure, from desktop to mainframe, was outsourced to IBM GSA few years ago and it is...
- Tags: PC, IBM Corp., International Data Group, Linux, Purchasing & Procurement, Benefits, Healthcare, Insurance, Outsourcing, Mainframes, UNIX, Operating Systems, Software, Business Operations, Human Resources, Corporate Insurance, It Operations, Outsourcing & Subcontracting, Servers, Hardware
- Case studies
- GCI Strengthens Service and Gains More than $5 Million in Benefits With Avaya Customer Interaction Suite
- Alaskans are proud to live in a special place, and they want the people who serve them to understand their challenges as only an Alaskan can. So when Alaska communications company GCI wanted to bolster customer technical support to become a best-in-class experience. The goal was to discontinue a costly,...
- Tags: Benefit, Avaya Inc., GCI, Outsourcing, VOIP, Telecommunications, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
- MSNBC Delivers the News - Everytime, Everywhere
- With a stated mission to deliver high-quality content "anytime, anywhere," MSNBC sought a business partner that was positioned to help them execute their strategy. The company's EdgeSuite for Business Continuity solution, a suite of outsourced services built on the Akamai Platform to ensure site availability in the face of foreseeable...
- Tags: Infrastructure Protection, Distributed Computing, MSNBC, Akamai Technologies Inc., Outsourcing, Network Technology, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
- Infopia Cuts Technology Spending by 30%, Increases Productivity by 50%
- Infopia Inc., founded in 1999, uses the internet to connect manufacturers and retailers with consumers worldwide and provides the infrastructure necessary for companies to make smart decisions about how to commit their time and resources. With only 15 employees and plans for significant growth, the company was spending too much...
- Tags: Oracle Corp., Outsourcing, Retail, Internet, It Operations, Business Operations, Outsourcing & Subcontracting
- Case studies
- By Deciding to Opt for Voice Over IP and Outsourcing, Karl Worwag Lack- Und Farbenfabrik Disposed of All Its Out-of-Date Telecommunications Equipment
- At first it was "Only" the exhausted connection capacity of the existing telephone system, which had been in use since 1991, that caused the team gathered around Head of Information and Knowledge Management at Worwag - to take a closer look at the telecommunications system that had evolved over the...
- Tags: VoIP, IP, Telephone System, Avaya Inc., Outsourcing, Telephony, Telecommunications, Telecom & Utilities, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
- QUALCOMM Case Study: Franchise Services
- Franchise Services Inc. FSI is a franchise management company providing business consultation to more than 900 Sir Speedy and PIP quick printing locations. FSI employs Business Management Consultants BMCs who work in the field assisting Sir Speedy and PIP franchisees with operations and growth strategies. Helpful information such as financials,...
- Tags: Business Management, Qualcomm Inc., Consulting, Printing, Franchise Services Inc., Document Management, Outsourcing, Strategy, Enterprise Software, Software, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- Case studies
- NetSuite Case Study: JnD Consulting
- JnD Consulting is located in Atlanta, GA. Microsoft's numerous acquisitions in recent years had left many JnD Consulting's customers - especially those that used Solomon and Great Plains - leery of the company's future direction. After switching the consulting firm's business model to reselling NetSuite exclusively, the company realized a...
- Tags: NetSuite Inc., Microsoft Corp., JnD Consulting, Mergers & Acquisitions, Outsourcing, Corporate Law, Strategy, Investment, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Management
- Case studies
Harnessing the power of waves
Planting solar gardens
Fill your car for $1.10 a gallon?