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- The view from the management side
- I have been asked on occasion "what is the worst thing about being a CIO or Director?" My answer is that there is no one "worst thing" and for the most part, at least for me, there are more good days than bad days. But there has been...
- Blog posts 2008-05-11
- Securing the network or invading someone's space? What would you do?
- This is a short posting to ask what you would do in a specific situation. I will follow up on this posting with a summary of the answers and see if there is any correlation between the answers and the organization type. Maintaining an appropriate level...
- Blog posts 2008-04-28
- Tracking and Reporting
- Files can be delivered in a variety of ways, but the essential business requirement of tracking these files and reporting on their delivery remains identical. Organizations receive data, create data, and send data, and someone has to keep track of this process. Reporting and tracking tools not only improve business...
- White papers 2007-04-26
- Welcome to Decision Central
- IT Leaders come in all shapes, sizes, and from all levels of the organization. Whether you're the CIO of a Fortune 500 company or all the way down to a help-desk jockey sitting with dozens of other people answering the phones all day, what you do and the decisions you...
- Blog posts 2008-04-14
- Strategies for enabling more effective IT-Business collaboration with business rule technology
- Effective collaboration between business and IT is essential to the success of both SOA and BPM; as Microsoft points out, "SOA by itself is not sufficient to guarantee alignment of business and IT." A Business Rule Engine can act both as a technology and collaboration enabler; this...
- Blog posts 2008-05-07
- Examine group behavior to identify causes of nonperformance in your IT department
- Much is being discussed, written, and applied regarding the IT value chain and the best practices in IT management that focus on three fundamental dimensions: people, process, and technology. However, IT executives must look deeper into their organizations to identify, understand, and address the true source of their successes and...
- Blog posts 2008-04-24
- Investment in Change Yields High Payoff
- With more than 100 years of experience, Security Benefit has long provided a broad variety of financial services to investors. In 2000, Security Benefit initiated a new IT strategy to map technology directly to its business model and to look for more efficient and cost-effective ways to process the increasing...
- Case studies
- Less Is More
- With research spanning several thousand global companies, Jason Jennings and his team have identified 10 of the most productive. Each of these organizations share several common traits that have contributed to their success. This webcast discusses the results of his captivating book, Less is More and how the leading characteristics...
- Webcasts
- AIS Implements ITIL Best Practices With IBM IT Service Management Solutions
- When Advanced Integrated Solutions AIS, a national computer services organization, reviewed the IT operations of a large hospital services provider, he found an ailing system. The organization's processes for service support and service delivery - including configuration management, availability management, incident management and problem management - weren't well defined, integrated...
- Case studies
- Performance Alignment - Accelerating Business Performance Through People Alignment
- Organizations invest enormous amounts of time and resources generating business strategies. These strategies are vital to success; however, they are worthless unless they are superbly executed. Without execution, business strategies become data collection exercises and operating plans transform into merely a numbers game. This session will focus on how organizations...
- Webcasts
- Cisco Partner Dimension Data's IP Communications Expertise Pays Off for New York City Economic Development Corporation
- The New York City Economic Development Corporation NYC EDC offers services to New York City business owners that help them conduct business more effectively, cost-efficiently, and profitably through incentives such as financing options, tax benefits, and cost-saving energy programs. The organization's traditional PBX was nearly 20 years old and getting...
- Case studies
- WebAgain Case Study: NATO
- Allied Command Europe ACE is one of two major military commands of the North Atlantic Treaty Organization NATO. Supreme Headquarters Allied Powers Europe SHAPE is the military headquarters of ACE. Security and safety have remained the top priority for SHAPE and other North Atlantic Treaty Organization NATO commands since the...
- Case studies
- Contributions of CTSOs: Policy Makers and CTSO Student Views
- This webcast highlights the experiences of the national student leaders with their organizations and shows how students' organizations contribute to improving high schools, the preparation of a world-class workforce through the advancement of leadership, citizenship, academic, and technological skills as well as inform the public about future opportunities available to...
- Webcasts
- Case Study: Eskom
- Eskom, South Africa's state-owned electricity company, is the seventh largest utility in the world in terms of generation capacity, and ninth in terms of sales. The organization's principal pain was its legacy technology, which was limiting operations in several core areas, including self-service, integration, and automated workflow. Graham Technology's solution...
- Case studies
- Leading Insurance Company Ensures Data Security and Drives Down Costs With Data Integration
- The Swiss National Accident Insurance Fund Suva is Switzerland's leading accident insurance company. The non-profit organization relies on complex IT systems to serve its customers and protect sensitive accident-related data. These systems historically included a number of disparate directories to manage access privileges for the company's 2,500 employees. Suva needed...
- Case studies
- Zoo Atlanta Trusts Proventia Integrated Security Appliance to Guard Against Internet Threats and Spam
- Zoo Atlanta is in the business of saving endangered species, providing valuable research that benefits society at large, and offering entertaining and educational interests to the public. The organization's network security was inadequate, and they were subject to denial of service DoS attacks, having to shut down access and manually...
- Case studies
- Lexmark's Output Management Solution Saves Customer Time and Money
- The Organization is one of the world's largest biotechnology companies. They were facing a problem with missed or duplicate shipments because of printer failures. A second problem they encountered was the issue of duplicate labels. If two or more labels were printed, an expensive drug shipment was sent to the...
- Case studies
- ePolicy Best Practices: A Business Guide to Clean & Compliant, Safe & Secure E-Mail and Web Usage and Content
- Whether your organization is a mid-sized company, a small family business, or a publicly traded corporation, any time you allow employees to access the Web and e-mail, you put your organization's assets, future, and reputation at risk. Accidental misuse -- and intentional abuse -- of e-mail and the Internet can...
- White papers
- Queensland University of Technology Boosts Productivity, Reduces Costs With New System
- Queensland University of Technology QUT provides industry-leading education to approximately 40,000 students at four campuses across Brisbane. The organization employs approximately 3,500 staff members in nine faculties and five divisions. Wanting to improve communication and collaboration between staff, students, and the outside world, the university decided to update its messaging...
- Case studies
- SkillCheck Case Study: Direct Energy Essential Home Services
- Direct Energy Essential Home Services, Canada's leading energy retailer and home services provider, is a division of Centrica plc, Britain's leading provider of retail energy with more than 44 million customer relationships worldwide. The organization's Ontario office maintains a call center with several hundred Call Center Representatives CSRs providing customer...
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