Sponsored White Papers, Webcasts, and Downloads
- Customer Case Study: Cost Savings, Increased Productivity and Improved Service
- The client, the IT service provider for a major US stock exchange, wanted to become more productive, responsive and cost effective, without impacting reliability. The client launched an operational excellence program early in 2004 and selected Consulting-Portal as their implementation partner. Working closely with the client's management and staff, Consulting-Portal...
- Tags: Client, Service Level Management, Organizational Structure, Business Services, Business Structures, It Services, It Operations, It service Management, Human Resources, Finance
- Case studies
- Crafting a Human Resource Strategy to Foster Organizational Agility: A Case Study
- A decade ago, the CEO of Albert Einstein Healthcare Network AEHN, anticipating a tumultuous and largely unpredictable period in its industry, undertook to convert this organization from one that was basically stable and complacent to one that was agile, "nimble, and change-hardy". This case study briefly addresses AEHN's approaches to...
- Tags: Cornell University, Agility, Organizational Structure, Human Resources
- Case studies
- Microsoft Executive Circle Webcast: Taking Marketing to the Next Level
- In this world of global competition and demanding customers, marketing organizations struggle to define their role and to justify their value in their organizations. How can marketing rise to the challenge? In this webcast, the presenter, from the Kellogg School of Management, presents his agenda for reforming marketing. Beginning with...
- Tags: Webcast, Microsoft Corp., Marketing Research, Marketing
- Webcasts
- ITIL® Service Manager Certification Boot Camp
- View Available Dates and Locations Delve into the detailed process descriptions, practical implementation and improvement issues, and organizational challenges of smooth IT Service Management and Delivery in a practical, case study-oriented setting. This intensive course is designed to help IT Service Managers gain a deeper ...
- Tags: Certification, Information Technology, ITIL, Service Level Management, It Services, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management
- Training 2008-01-01
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