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- Order Desk Pro (exe)
- Order Desk Pro includes complete order entry, order tracking, mailing list management, customer database management, inventory control, inventory management, inventory tracking, and advertising tracking. Some of the features our users appreciate so much are the ease of use and the ability to customize Order Desk Pro for their own order...
- Tags: Credit Card, Mailing List, Order Desk Pro, Sales Channel, Financial Services, Sales
- Software downloads 2005-10-23
Additional Resources
- Desk Clock Pro (exe)
- Desk Clock Pro is an easy to use fully functional alarm clock for your desktop that features, multiple recurring alarms, customizable look and feel, .WAV and .MP3 audio capabilities, short personal memos.
- Tags: ImageSkill, Desk Clock Pro, Digital Music, Digital Media, Personal Technology, Consumer Electronics
- Software downloads 2006-07-18
- The 12 most dangerous species of help desk callers
- Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted look at the folks who keep the help desk hopping.
- Tags: TechRepublic Inc., Species, Help Desk, Call Centers, It Operations
- Download resources 2001-09-19
- Is there no career opportunity for the Help Desk pro?
- In a piece published today on Computerworld, Thomas Hoffman writes that people look at the career opportunities for Help Desk pros two ways: One, that the Help Desk is a dead-end job and two, that it is a perfect opportunity to see how a company works and flex your people...
- Tags: Help Desk, Call Centers, Professional Development, It Operations, Career, Toni Bowers
- Blog posts 2008-04-30
- Building the perfect help desk
- An experienced CIO tells you what features to look for in ticketing systems and how to set them up in order to reverse the corporate perception of the help desk as a cost center. by Toni Bowers
- Tags: Help Desk, Call Centers, It Operations, Toni Bowers
- Blog posts 2008-09-25
- trying to find model number
- I was given a compaq deskpro but I can't find what model it is...ugh.OK I'm not how sure that this will be of any use but here'sWhat HP suggests when you get to the various Desk Pro models and click on Find My Model it takes you to a completely...
- Tags: hikerradule@...
- Discussion threads 2007-04-09
- HelpDesk Pro (exe)
- HelpDesk Pro is a full-featured, easy-to-use, help desk application and is offered completely free for you or your company to use. It utilizes the award winning FileMaker Pro database engine but this comes bundled with the application.
- Tags: HelpDesk Pro, Help Desk, Call Centers, It Operations
- Software downloads 2003-12-30
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- Help Desk Triage Policy
- The help desk group within the Information Technology Department will define items that are mission critical to the operation of the company. Similar to the triage process in an emergency room at a medical center, certain activities within the organization are mission critical. The details provided within this policy...
- Tags: Help Desk, Call Centers, It Operations
- Download resources 2008-08-22
- IT Help Desk Survival Guide, Third Edition
- Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog. TechRepublic's IT Help Desk Survival Guide, Third Edition provides tools and recommendations to help you better...
- Tags: Download, TechRepublic Inc., Information Technology, Help Desk, Call Centers, Productivity, Strategy, It Operations, Management
- Download resources 2007-06-29
- Deloitte Outsourcing Uses mySAP CRM to Provide High-Quality Services Through Its Help Desk
- In order to support expansion of its business and provide high-quality services to its numerous customers, Deloitte Outsourcing implemented a much-needed help desk using mySAP CRM. A mySAP CRM template based on best practices enabled the company to get the help desk up and running in the shortest period of...
- Tags: mySAP, mySAP CRM, CRM, Help Desk, Customer Relationship Management (CRM), Call Centers, Enterprise Software, It Operations, Software
- Case studies
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- AccessAble Help Desk Pro Edition (zip)
- A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as...
- Tags: Desktop, Web Page, Help Desk, Call Centers, It Operations
- Software downloads 2007-01-30
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
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