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Optimis Selects Remedy Customer Support to Guarantee Service Excellence: Optimis is a leading provider of workforce optimization solutions to the contact center industry in the United Kingdom and Ireland. Optimis faced the need for best practices in customer service and support. Remedy Customer Support matched all Optimis' infrastructure and functionality. Remedy Customer Support satisfies the Optimis fundamental requirement for...; Tags: BMC Software Inc., Remedy Corp., Workforce, Optimis, Remedy Customer Support, Workforce Management, Recruitment & Selection, It Management, Human Resources, It service Management; Case studies
Optimis Uses BMC Remedy Customer Support to Guarantee Service Excellence: Optimis was formed following a management buyout of Blue Pumpkin Software UK, previously a wholly owned subsidiary of Blue Pumpkin Inc. One of the first challenges facing the Optimis team was the need to establish a new customer support infrastructure. Because Optimis demonstrates best practice leadership when dealing with its...; Tags: BMC Software Inc., Customer Service, Customer Satisfaction, Remedy Corp., Optimis, It Management, Product Marketing, Customer Relationship Management (CRM), It service Management, Marketing, Enterprise Software, Software; Case studies

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Creating and Configuring Home Networks: Home offices are increasingly becoming a part of everyday life, thanks to their convenience and the growth of supporting technologies such as DSL and ...; Buy Now