Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Change and Con?guration Management
- Change and configuration management is not only the enabling technology for other management disciplines - most notably, SLM, BSM, capacity planning, and incident and problem management - but also aids in the quest for more automation of IT operations. This quest will ultimately lead to fully-fledged implementations of Organic IT....
- Tags: BMC Software Inc., Information Technology, Configuration Management, It Management, Strategy, It service Management, Management
- White papers 2004-11-08
- Bank of Thailand Chooses CA's Desktop and Server Management Solution to Provide a Stable and Secure Technology Environment for Business Operations
- Established in 1942, Bank Of Thailand BOT recognizes the importance of its role as the country's central bank responsible for ensuring financial system stability and the soundness of financial institutions. As the bank's operations expanded, it became increasingly difficult and costly to manage its business-critical IT infrastructure. To simplify IT...
- Tags: Bank, Desktop, Server Management, Environment, Server, Computer Associates International Inc., Bank Of Thailand, Financial Services
- Case studies
- TechNet Webcast: Installation and Management Pack Migration of Operations Manager 2007 (Level 200)
- This webcast discusses the installation and management pack migration of Microsoft System Center Operations Manager 2007. The attendee will learn how to properly plan deployment of Operations Manager 2007. It also look at common Operations Manager 2007 topologies, how to install each of the components, and some new Operations Manager...
- Tags: Webcast, Migration, Microsoft Corp., Microsoft TechNet
- Webcasts 2007-03-01
- MKS Integrity Suite for ITIL: A Unique Solution Uniting IT Operations and the Development Organization
- This webinar provides an overview and demonstration of MKS's Pink Verified solution for ITIL. In accordance with ITIL best practices, the MKS Integrity Suite aligns and automates the processes of ITIL for IT operations and the processes of application development from a single solution, process framework and architecture. The webcast...
- Tags: Webcast, Information Technology, MKS Inc., ITIL, Process Improvement, It Services, Quality, Business Operations
- Webcasts
- I don't understand some terms...
- This question may look silly... I'm new in project management, so I have a lot to learn. I don't understant the 'operations' concept. In an article it's something like 3 hours on operations, 3 hours on projects then 2 hours on operations again. Maybe someone could take some time to...
- Tags: career, CBV, project management
- Q&A 2005-01-10
- Managing Dell Servers Using the Dell Management Pack for Microsoft Operations Manager 2005
- The Dell Management Pack Dell MP for Microsoft Operations Manager 2005 is a software management pack module that can be integrated into the Microsoft Operations Manager 2005 console. Microsoft Operations Manager MOM is a comprehensive event and performance management solution from Microsoft, for managing both hardware and software resources. Microsoft...
- Tags: Dell Computer Corp., Microsoft Operations Manager, Server, Microsoft Corp., Dell Server, Microsoft Operations Manager 2005, Performance Management, Business Intelligence, Tools & Techniques, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Management
- White papers 2005-05-24
- Webcast: Incident, Problem and Event Management: The IT Process Wars!
- Incident and event management is a key part of any IT organization's mission, but problem resolution has often been hampered by the historic gap between IT operations and the service desk. While barriers between help desk and IT operations teams are typical, you can't let them cripple your organization's problem...
- Tags: Service Desk, BMC Software Inc., Webcast, Information Technology, Help Desk, Strategy, It Management, It Operations, Management, It service Management
- Webcasts 2005-09-28
- Controlling Costs With Service Management Best Practices
- Best practices in service management operations, especially standards such as those found in ITIL, are having positive effects in improving IT customer support and improving business bottom lines. Join Senior IDC analyst, Fred Broussard as he discusses the current state of service management best practices and their adoption in business...
- Tags: Service Management, Computer Associates International Inc., It Services
- Webcasts
- IT Process and Problem/Incident Management
- How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times? IT Operations Directors, Problem Managers, Service Desk Managers and many others who are seeking to achieve such improvements have been looking to IT service management ITSM...
- Tags: Service Desk, Information Technology, iConclude, Problem Management, ITIL, It Services, Service Level Management, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management
- White papers 2005-10-18
- IT Operations and Infrastructure: Burning Issues and Advice
- This webcast addresses IT operations' burning issues, providing practical advice on running IT operations as a business, maturing IT processes, reducing costs, and architecting and planning the infrastructure. Also, find out how IT operations will successfully evolve from component management towards end-to-end IT service management, encompassing business applications and their...
- Tags: Information Technology, Strategy, Management
- Webcasts
- TechNet Webcast: How Microsoft IT Implements System Center Operations Manager 2007 (Level 300)
- As a first step in building an end-to-end solution, Microsoft IT used System Center Operations Manager 2007 to consolidate two of its largest management groups into one group, the Enterprise Monitoring Team EMT. This webcast shows how Microsoft System Center Operations Manager, the next generation of Microsoft Operations Management and...
- Tags: Webcast, Information Technology, Microsoft Corp., Microsoft TechNet, Strategy, Management
- Webcasts 2007-03-06
- Operations Management Capabilities Model
- This paper introduces the Sun Microsystem's Operations Management Capabilities Model OMCM, a comprehensive, continuous improvement methodology for IT management that provides a practical framework and measurable roadmap for enhancing IT management; encompasses IT management best practices at all levels of the IT environment; helps define, measure, and thoroughly assess, an...
- Tags: IT Administration, Information Technology, Sun Microsystems Inc., Strategy, Management
- White papers 2005-02-01
- Ancoris Extends SQL Server Monitoring With Microsoft Operations Manager 2005 Using Idera SQL Diagnostic Manager
- Ancoris is a specialist integrator of systems and security management solutions. Microsoft Operations Manager MOM 2005 and Idera's Microsoft Operations Manager SQLdm are key products for managing SQL Server production operations. Together, the products shorten the time to correct application performance problems by quickly identifying the issue, notifying an expert,...
- Tags: Microsoft SQL Server, Monitoring, Microsoft Operations Manager, Microsoft Corp., Ancoris, Databases, Enterprise Software, Security, Software, Data Management
- Case studies 2006-08-12
- Procter & Gamble Touts IT Services Model, Saves $500 Million
- Procter & Gamble implemented ITIL's "Follow The Sun" management process, which entails staffing data and operations centers around the world according to time zone. Among the IT processes ITIL addresses are: service-level management, capacity management, contingency planning, availability management, cost management for IT services, configuration management, problem management, change management,...
- Tags: Information Technology, Procter & Gamble Co., International Data Group, ITIL, Process Improvement, It Services, Quality, Business Operations
- Case studies
- Semaphore problem
- Hello, I have a problem that I can’t solve. Can you kindly solve it for me? The problem is like that:- A counting semaphore was initialized to 10, then 6p wait operations and 4V signal operations...
- Tags: parimal408@...
- Q&A 2005-08-16
- Semaphore Problem
- Hello, I have a problem that I can’t solve. Can you kindly solve it for me? The problem is like that:- A counting semaphore was initialized to 10, then 6p wait operations and 4V signal operations...
- Tags: parimal408@...
- Q&A 2005-08-16
- Momentum Webcast: A Software Asset Management (SAM) Operations Manual, Leveraging Best Practices (Level 100)
- Although the economy seems to finally have some upward direction, the pressures on Information Technology IT cost containment will likely remain. In the future, there will be more demands placed on the effective and efficient management of software assets. Effective Software Asset Management SAM requires a well defined process to...
- Tags: Software, Webcast, Best Practice, Tools & Techniques, Management
- Webcasts
- TechNet Webcast: Management Packs for Microsoft Operations Manager (MOM) 2005 (Level 200)
- This webcast discusses the concepts of management packs and presents all of the Microsoft management packs available for Microsoft Operations Manager 2005. It briefly examines the underlying architecture of MOM, drills down into some of the key management packs, and demonstrates these management packs in use.
- Tags: Webcast, Microsoft Operations Manager, Microsoft Corp., Management, Microsoft TechNet, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- TechNet Webcast: How Microsoft IT Centrally Manages Its Infrastructure Using System Center and MOF (Level 300)
- This webcast provides an overview of how Microsoft's own IT department centralized the management of its infrastructure using Microsoft Operations Manager MOM 2005, Systems Management Server SMS 2003, and the Microsoft Operations Framework MOF. The webcast explains how this implementation has helped to lower the cost of operations, reduce headcount,...
- Tags: Webcast, Information Technology, Microsoft Corp., Microsoft TechNet, Business Structures, Disaster Recovery, Digital Media, Finance, Data Management, Consumer Electronics, Personal Technology
- Webcasts
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