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- NetSuite Case Study: Opal Telecom
- Opal Telecom provides wireline and wireless telecommunications services on the wholesale and business market to a wide range of customers in the United Kingdom. Opal needed to modernise its order management, prospecting, and help desk functions, and create an overall unified corporate workflow. Opal Telecom turned to NetSuite to bring...
- Tags: NetSuite Inc., Opal Telecom, Help Desk, Call Centers, Sales Strategy, Telephony, Telecom & Utilities, Telecommunications, It Operations, Sales, Networking
- Case studies
- Opal Telecom Builds Successful IVR Services Business With Intel Components
- When UK telecom service provider Opal Telecom, a wholly-owned subsidiary of Carphone Warehouse, decided to enter the network-delivered IVR services business, it looked around the marketplace for an IVR platform that would meet its needs in terms of both features and cost. To meet the growing demand for network-delivered services...
- Tags: Opal Telecom, IVR, Intel Corp., Interactive Voice Response (IVR)
- Case studies
Additional Resources
- Webcast: Opal Future Technologies Case Study: Accelerating Employee and Customer Self-Service with WebSphere Portal and .NET Integration
- Opal Future Technology needed to deliver a new customer self service presence while bringing together technologies and processes from multiple organizations. Making this effort even more difficult was these technologies were based upon J2EE and .NET. Tune into this webcast to learn how Opal quickly and successfully delivered their customer...
- Tags: Software/Web Development, Software, .Net, Internet, Enterprise Software, Web Technology, Webcast, Middleware, Application Servers, Portals, Integration, Portal, IBM WebSphere, Software Development, Microsoft .NET, IBM WebSphere Portal Server
- Webcasts 2007-06-26
- Telecom
- I wish to pursue my career in telecom field. Am working in Microsoft NOC for Global Telecom Operations. My profile is monitoring and troubleshooting Nortel PBX (11c, 61c and 81c PBX). The scope of troubleshooting is very limited and restricted, but the ITIL process is more. Am residing in chennai...
- Tags: PBX, telecommunications, muruganp@...
- Discussion threads 2007-03-05
- Telecom Predictions 2008: Deloitte
- Deloitte's Telecom Predictions 2008 report examines emerging developments and how they will shape the technology market. This paper was written by the Deloitte Technology, Media and Telecom industry group with input from leading industry analysts and executives and includes recommendations on how best to take advantage of these trends. Telecom...
- Tags: Industry, Deloitte LLC, Telephony, Telecom & Utilities, Telecommunications, Networking
- White papers 2008-01-09
- Profiting From Convergence: Defining Growth Paths for Telecom Service
- Internal and external forces of convergence are taking hold of the telecommunications industry. Convergence of local and national voice services dramatically changed the telecom landscape, as competition flourished. For telecom providers, convergence means doing business differently. Gone are the days of going it alone. To provide products and services with...
- Tags: Convergence, Telephony, Telecom & Utilities, Telecommunications, VOIP, Networking
- White papers 2005-02-01
- Telecom Hosting-Customized Telecom Applications in the Public Network
- Telecom hosting extends the concept of public network hosted data applications to the world of telecommunications. With both data and telecom applications hosted in the network, service providers can offer integrated applications that deliver real value to businesses. The CT server, an open, standards-based telephony server, enables telecom hosting. This...
- Tags: Dialogic, telecommunications, server, network, telephony, benefit
- White papers 2004-03-02
- BSNL Telecom India News (widget)
- Get the messages from BSNL group on your desktop. The group is set up by BSNL officers to share information about the latest trends in telecom. Express your creative ideas and discuss about it with the largest group of telecom professionals in India. Update your knowledge about the booming telecom...
- Tags: Telephony, Telecom & Utilities, Telecommunications, Networking
- Software downloads 2007-06-01
- DOWNLOAD: 100+ Telecom terms explained
- This 10-page telecom glossary covers more than 100 telephony-related and data-networking terms. It provides clear, concise definitions in an easy-to-navigate PDF format.This download was originally published on October 31, 2003. It has been updated to reflect:Additional telecom terms covering new technologyImproved PDF formatNew logos, graphics, and copyright informationDownload and review...
- Tags: Telephony, telecommunications
- Discussion threads 2005-06-24
- Innovative Go-to-Market Alliance Between Telecom Italia and Cisco Systems Develops a Value Proposition for Retail
- Telecom Italia is Italy's leading ICT enterprise with consolidated revenues for 2004 of ?31 billion. Telecom Italia wanted to develop and implement a value proposition for the retail vertical - encompassing leading edge in-store services and supply chain applications - that will enable major stores to attract more customers, increase...
- Tags: Telecom Italia, Cisco Systems Inc.
- Case studies
- Versatile Mix of Technologies Helps Delta Telecom Beat Change
- Russia's first mobile telephone operator Delta Telecom has thrived in its fast developing market for the last 10 years. It now faces stiff competition and needs to continually increase its efficiency and improve the services it provides for customers. To develop vital new applications and services, Delta Telecom needs effective...
- Tags: Mobile-phone, Hewlett-Packard Co., Telecommunications, HP OpenVMS, Operating Systems, Middleware, Enterprise Software, Software
- Case studies
- Providing MPLS VPNs in China
- Shanghai Telecom is a wholly owned subsidiary of China Telecom in Shanghai City that offers domestic and international wireline telecommunication networks including wireless local loop; voice, data, and video communication; and other associated telecom services. Faced with increasing competition from other Chinese telecom service operators operating in Shanghai, and the...
- Tags: MPLS VPN, Shanghai, Redback Networks Inc., Shanghai Telecom, Telephony, Telecommunications, Corporate Communications, Telecom & Utilities, VPNs, Networking, Marketing
- Case studies
- 100+ Telecom terms explained
- This 10-page telecom glossary covers more than 100 telephony-related and data-networking terms. It provides clear, concise definitions in an easy-to-navigate PDF format.This download was originally published on October 31, 2003. It has been updated to reflect:Additional telecom terms covering new technologyImproved PDF formatNew logos, graphics, and copyright informationJoin the ongoing...
- Tags: Telephony, Telecom & Utilities, Telecommunications, Networking
- Download resources 2005-06-24
- Meriton Networks Case Study: Telecom Ottawa
- Telecom Ottawa is a network services provider based in Ottawa with operations throughout Eastern Ontario. Through its impressive business development efforts, Telecom Ottawa secured a number of new customers who required Ethernet services in a regional area outside of Telecom Ottawa's primary network. The capacity needed for these customers was...
- Tags: Network, NMS, Telecom Ottawa, Telephony, Telecom & Utilities, Networking, Telecommunications
- Case studies 2006-10-05
- Anhui Telecom Deploys Data Warehouse to Manage Up to 40TB Data
- Anhui Telecom Company Limited is a wholly owned subsidiary of China Telecom, the largest fixed service telecommunications provider in China. Anhui Telecom offers voice, data, internet, multimedia, and information services to more than 10.5 million customers in the province of Anhui. Anhui Telecom wanted to build a data warehouse to...
- Tags: Data Warehouse, Oracle Corp., Anhui Telecom, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware
- Case studies 2008-04-01
- mySAP E-Procurement Eases Network Gear Purchases for Korean Wireless Giant SK Telecom
- SK Telecom is a major wireless telecommunications service provider in Korea, serving more than 11 million mobile phone customers. One of the world's most innovative and advanced wireless networks allows SK Telecom to offer digital voice calls and high-speed Internet access, mobile video and other next-generation wireless services. SK Telecom...
- Tags: mySAP, Mobile, Network, E-procurement, SK Telecom Co., SAP AG, Purchasing & Procurement, Networking, Business Operations
- Case studies
- SAP Case Study: Bouygues Telecom
- Despite its relatively short history, Bouygues Telecom has already made its mark on the telecommunications market. It opted for SAP on Windows NT with an industry-leading platform of Compaq Servers to support it in its strategic mission of rapid growth and accelerated market penetration. As the figures show, Bouygues Telecom...
- Tags: SAP AG, Telephony, Telecom & Utilities, Telecommunications, Business Structures, Microsoft Windows, Networking, Finance, Operating Systems, Software
- Case studies
- How Cisco IT Reduced Telecom Costs Through Centralized Invoice Tracking
- Years ago, Cisco was paying more than US$300 million in annual expenses to an increasing number of telecom service providers - with no way for employees and managers to understand or reduce these costs. To address this problem, in 1997 the Cisco IT team created the Telecom Cost Management TCM...
- Tags: Information Technology, Cisco Systems Inc., Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies 2007-12-19
- Outsourcing - A Must for the Telecom Industry
- Businesses in today’s turbulent environment should consider creative strategies to help them weather the volatility in today's telecom industry. One of these strategies is outsourcing. This white paper suggests the adoption of outsourcing as means to tide over the volatile telecom industry. The paper further examines how strategic outsourcing can...
- Tags: Industry, Hughes Software Systems, Outsourcing, Telephony, Telecom & Utilities, Strategy, Telecommunications, It Operations, Business Operations, Outsourcing & Subcontracting, Networking, Management
- White papers 2004-02-19
- Citrix Systems Case Study: Telecom Fiji
- Telecom Fiji is responsible for providing voice and data communications across Fiji. The challenge was to improve network stability and reduce costs. To achieve its aims, Telecom Fiji worked with Clariti, a Platinum-level member of the Citrix Solutions Network, to deploy Citrix MetaFrame XPe Presentation Server with Microsoft Windows 2000...
- Tags: Citrix Systems Inc., Telecom Fiji, Telephony, Telecom & Utilities, Telecommunications, Networking
- Case studies
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