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npower

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npower Delivers First-Class Customer Service With Avaya Contact Centre Solutions: As a company that rapidly expanded through several acquisitions, npower was challenged with integrating eight different call centres operating disparate technologies and incorporating a diverse, new staff. The company also needed a system that could consistently deliver first-class customer service for many years to come. npower streamlined the operation into...; Tags: Avaya Inc., Npower, VOIP, Mergers & Acquisitions, Telecommunications, Corporate Law, Product Marketing, Customer Relationship Management (CRM), Telecom & Utilities, Networking, Investment, Finance, Business Operations, Marketing, Enterprise Software, Software; Case studies

Transforming Business and Financial Reporting With XBRL Web Services: This paper will discuss current use, challenges and potential for a financial tracking solution that adequately meets the needs of the CDC community. Information for this report was culled from data collected by NPower NY and NPower Seattle as part of its Living Cities assessment work, as well as interviews...; Tags: Financial Reporting, Financial, XBRL, Financial Accounting, Financial Planning, Finance; White papers

Creating and Configuring Home Networks: Home offices are increasingly becoming a part of everyday life, thanks to their convenience and the growth of supporting technologies such as DSL and ...; Buy Now

Disaster Recovery Plan Power Checklist: Development of a disaster recovery plan is a must. Although there may never come a time when the plan must be implemented, it is always best to prepar ...; Buy Now