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12 qualities of successful support techs: CondescendingIn the most part, I agree with the comments made and am sure that a combination of these qualities and methodologies will be encompassed by successful technical support analysts.However, as technical support guys, my colleagues and I find it slightly condescending being advised on how to adhere to lifestyle and...; Tags: abuse, feedback, job, nottellingyoumyname; Discussion threads 2006-10-13

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