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Nissen Builds a Centrally Managed Virtual Contact Center With Avaya IP Telephony Solutions: Nissen Company Ltd is a well-known direct marketing (mail-order, door-to-door, exhibition sales) corporation, founded in 1970. Its strength is not in its longevity but in retaining existing customers and acquiring new ones. The company wanted to optimize business resources, to increase competitive advantage and customer satisfaction, and to create an...; Tags: Contact Center, Avaya Inc., Nissen, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software; Case studies

Outlook 2000/2002/2003: Tips for Road Warriors: Working efficiently with Microsoft Outlook is a real challenge for users who are traveling or working off-site. This guide describes a dozen ways that mobile users can maximize productivity when using Microsoft Outlook outside the office.; Buy Now

Cisco IOS Command Chart (IOS v.12+): Becoming proficient with Cisco equipment means remembering a whole new set of commands. These command charts give you a quick way to look up the needed IOS commands and switches when you need them.; Buy Now