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Introduction to ITIL: Early US Adopters Show Business Value: Established in 1989 by the United Kingdom's former Central Computer and Telecommunications Agency CCTA to improve its IT organization, ITIL consists of an inter-related set of best practices for lowering the cost, while improving the quality of IT services delivered to users. To achieve these goals, the IT department must...; Tags: Information Technology, Nextslm.org, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management; White papers
What Is Best Practice?: A best practice is simply a way of doing something, based on how others have successfully done it before, that helps to quickly achieve a level of competence. Is the best practice the end goal? No. Best practice provides a baseline, or starting point. It's a way to quickly achieve...; Tags: Best Practice, Nextslm.org; White papers
Fundamentals of Service Management: In drawing up a Service Level Agreements SLA, the customer has to justify the level of service he or she requires and to provide a growth forecast. To do this, customers must show either a cost or other benefit, which would normally be based on a business case. If then...; Tags: Business Case, SLA, Service Management, Nextslm.org, Service Level Management, It Operations, It service Management; White papers 2005-01-18

IT Professional's Guide to Policies and Procedures, Third Ed: Whether you're creating policies for management, training, personnel, support, privacy, Internet/e-mail usage, security, or inventory, you'll meet the needs of your entire enterprise with this one download!; Buy Now

Quick Reference: Linux Commands: Reduce stress and speed up resolutions with the easiest command references right at your fingertips. You'll receive a PDF file covering Linux, packed with the most common commands you'll need and use daily.; Buy Now