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IT Asset Management: Saving Money, Reducing Risk

A majority of organizations do not have efficient ways of keeping track of their IT assets. That opens them up to dangers like system downtime from improperly implemented upgrades, potential licensing violations, poor customer service, overpaying on license fees and improper usage of software and the Internet by employees. ...

Tags: NetSupport Ltd., IT Asset Management, Information Technology, Strategy, Asset Management, Internet, Management, Operational Planning, Business Operations

White papers

Productive Computer Insight Case Study: Deloitte & Touche

At Deloitte & Touche, training is an essential part of their day-to-day client liaison. However, the use of overhead projector facilities in the Deloitte & Touche training centre did not afford attendees with the hands on experience and feel that is crucial to IT demonstrations. NetSupport School was seen as...

Tags: NetSupport Ltd., Deloitte & Touche, Computer, Workforce Management, Human Resources

Case studies

NetSupport Notify (exe)

The philosophy of NetSupport Notify is to provide a simple and effective solution to allow administrators within an organisation to reliably deliver key notifications to staff and pupils across an enterprise without concern for network topology and to provide accurate records of message delivery and acknowledgement.Unlike typical LAN-based messaging solutions,...

Tags: NetSupport Ltd., Network, Networking, Groupware, Enterprise Software, Software

Software downloads 2008-01-24

NetSupport DNA Helpdesk (exe)

DNA Helpdesk is a powerful yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features include: automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Structured notes history...

Tags: NetSupport Ltd., DNA Helpdesk, Help Desk, Call Centers, Biotechnology, It Operations

Software downloads 2007-10-10

NetSupport Manager (exe)

NetSupport Manager remote control software provides the tools to view and control multiple systems simultaneously across a LAN, WAN, or the Internet. Monitor servers, send your screen to any number of connected systems to demonstrate applications, and transfer files from one to many computers in a single action. NetSupport Manager...

Tags: NetSupport Ltd., NetSupport Manager, NetSupport Manager Remote Control Software, Remote Access, Help Desk, Tools & Techniques, Telecommunications, It Operations, Management

Software downloads 2007-07-25

NetSupport School (exe)

NetSupport School is an interactive software solution that enables teachers and trainers to demonstrate, monitor, and interact with their students, simply and effectively. This can be done on a whole class basis or to selected groups of students or even to individual students. NetSupport School provides a comprehensive range of...

Tags: NetSupport Ltd., NetSupport School, Tablets, Corporate Governance, Workstations, Notebooks, Hardware, Notebooks & Tablets, Business Operations, Corporate Law

Software downloads 2007-07-25

NetSupport DNA (exe)

NetSupport DNA is a modular enterprise management suite providing powerful hardware and software inventory for all your enterprise PCs, System Alerts and a detailed change history. DNA also features the options for full Internet and application metering and restriction of both applications by licensing or users and of Internet usage...

Tags: NetSupport Ltd., DNA, NetSupport DNA, Biotechnology, Internet

Software downloads 2007-02-26

IT Asset Management Fact Sheet

IT asset management is the first step in reducing complex systems and optimizing business processes. But it's a long hard slog that needs to be constantly maintained. IT Asset Management can help a company to reduce the complexity of IT systems, comply with federal regulations such as SOX and HIPAA,...

Tags: NetSupport Ltd., IT Asset Management, Information Technology, Strategy, Management

White papers 2006-07-25

Additional Resources

netsupport DNA

Hi all, in our organization we have some problem in the last days, with a pop up who perceives the "netsupport DNA trial version is up to date" on the client. Someone know if it's a virus or spyware alert??I've looking on google and I've found that the program with...

Tags: Biotechnology, Cyberthreats, Viruses and worms, SECURITY

Discussion threads 2005-08-24

Redirect Blocked Internet user

I blocked internet use to some computers in my company using IPsec w/ gp, these computers can only access the Intranet.Now i want user of these cpu's to be redirected see a custom error page when they try to access the internet. Any help will be greatly appreciatedNetsupportIf you use...

Tags: DJohnson831, Internet

Discussion threads 2007-03-28

I Need to Reach the IT Guy (or Girl)

blog rootDesktop Management. Or is it PC Management.I am trying to define the space that our software is in. Some call it desktop management. Others call it PC management. Then there's help desk software. Asset management software. We also have computer lab software for instruction and monitoring. And a new...

Tags: Strategy, Desktops, Asset management, gurnage, information technology, Do IT, software

Discussion threads 2006-01-20

Inventory

Dear My friends i have win 2003 servers with clintes winxp pro. i want any bowrful third party applications which can help me to collect inventory to my LAN clients computers i need detailed data such as ( serials , processor , H.D.D space , memory , ..... )help me...

Tags: LANs, software

Q&A 2006-06-18

Unable to Ping a Wireless PC from the server it is connected to.

Hi guys, just need a little help with something. I am currently stationed in Mississauga, Canada. trying to connect to a users computer in Addison, US. We usually just ask for the IP and connect through dameware or netsupport. In this case, I cannot ping the IP from my computer...

Tags: Firewalls, Servers, Wi-Fi, Corey_DeNeire@..., PC, server, Addison, users computer, wireless, wireless PC

Discussion threads 2007-09-27

Helpdesk Remote Access Software.

I am looking to start a remote help desk for my clients [As in Customers not Network] but have problems in locating the required software. I need to access Windows systems from 98 to XP and be able to take full control of the system to allow Virus removal, registry...

Tags: access, david@..., hardware, help desk, helpdesk, LogMeIn, Regards Dave, remote, Ultra VNC, Ultra-VNC, VNC, windows

Discussion threads 2005-10-31

DOWNLOAD: Remote control tools

http://techrepublic.com.com/5138-10586-5675339.htmlAfter you take a look at this download, please post your feedback, ideas for improvements, or further thoughts on this topic.Thanks,--The TechRepublic Downloads Teamloox goodI like VNC too the price is right, and I really like dameware as well. It looks like you left SMS out though...it has remote possibilities...

Tags: download, JodyGilbert, networking, SSH, tool, VNC, WebEx Communications Inc.

Discussion threads 2005-04-20

Get IT Done: Improve PC migrations by choosing a single deployment and management tool

By Ronni Colville and Michael SilverMany enterprises have spent a lot of time selecting products and creating processes for their Windows 2000 migrations. Vendors have launched products targeting this requirement. We believe that these tools have longevity significantly beyond a Windows migration effort. Deploying new PCs always has been difficult...

Tags: Gartner  , Get IT Done, hardware, image, imaging, PC, tool

Technical articles 2003-01-21

Create a scalable remote management strategy

These are good but....These are good solutions. As a network administrator i rely heavily on remote managemtn tools to maintain my detached offices. However, for a small business i have found "Log Me In" as a great alternitive to the others. Log Me In (logmein.com) allows for...

Tags: desktop management, it management, lds_sailor@..., Log, RAdmin, remote, scalability, server, server administration, serverS, strategy, tool

Discussion threads 2006-01-13

Asset Management software?

Asset Management software?I'm looking for asset management software the polls domains for networked hardware (that doesn't cost a fortune). We have under 1,000 devices, and do not currently have an asset management procedure in place, which we need for obvious reasons. What does everyone else use for this...

Tags: asset, asset management, EMJ65, hardware, software

Discussion threads 2005-01-10

IT Consultants or do it yourself???

IT Consultants or do it yourself???The company I am working for is trying to get caught up technically with the 21st Century. We are looking at a total upgrade of all hardware and software to include replacing all 20 workstations with XP Pro and adding 2 Windows 2003 servers....

Tags: ROI/TCO, TCO

Discussion threads 2004-11-22

Patch management: Surveying the vendor landscape

By Ronni Colville and Mark NicolettThere is nothing new about the need to manage the software that is deployed on servers and PCs. There is, however, a new appreciation of the risks associated with not applying the growing number of software patches. Enterprises have renewed their focus on the long-standing...

Tags: configuration management, Gartner  , patch management, tool

Technical articles 2003-05-14