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- UK Local Authorities Drive National CRM Programme With an IT Investment of Just £7,000
- The National CRM Programme is an e-government initiative helping local authorities across the UK deliver better service to citizens. The London Borough of Tower Hamlets hosts the service, and with the help of Microsoft Gold Partner Silversands, implemented a collaboration tool based on Microsoft Windows SharePoint Services. From here, comprehensive...
- Tags: Information Technology, IT Investment, Authority, Microsoft Corp., CRM, National CRM Programme, E-government, Advertising & Promotion, Strategy, Customer Relationship Management (CRM), Government, Marketing, Management, Enterprise Software, Software
- Case studies
Additional Resources
- Waverley Borough Council: Procurement Strategy
- Waverley has reviewed its Procurement Strategy, which was adopted in December 2001, following the publication of the National Procurement Strategy for local government. The National Strategy contains a series of milestones, which amount to a three-year implementation programme. Waverley will seek to ensure that its own strategy reflects this programme.
- Tags: Procurement, Waverley, National Strategy, Purchasing & Procurement, Government, Business Operations
- White papers 2005-03-21
- Computacenter Case Study: National Grid UK
- National Grid Trancso is committed to applying technology to help enhance its overall efficiency and service standards. As part of its 'Staying Ahead' initiative, National Grid recognised that it could not only make substantial savings but also improve productivity by reducing its estate of area offices. Before National Grid could...
- Tags: Computacenter, National Grid Trancso, Business Structures, Business Services, Strategy, Finance, Management
- Case studies
- Northumbria Healthcare Chooses Hornbill for Helpdesk Support System
- Northumbria Healthcare NHS Trust is one of the largest geographical trusts in the country providing healthcare to over half a million people. The National Programme aims to ensure that every individual's medical history is accessible at any of the NHS organisations throughout the UK. With such an initiative, having the...
- Tags: Northumbria Healthcare, Northumbria Healthcare NHS Trust, Help Desk, Call Centers, Business Services, It Operations
- Case studies
- NHS Trust Uses Long-Standing Technology Strategic Partner Dell to Help It Meet National Programme for IT (NPFIT) Schedules
- East and North Hertfordshire NHS Trust must meet schedules outlined by the government under the national programme for IT NPFIT. With long-standing technology strategic partner Dell, the Trust has bought over 1,500 desktops, upgraded its existing Microsoft Windows NT environment to Microsoft Windows Server 2003, and implemented a centralised and...
- Tags: Dell Computer Corp., Partnership, Information Technology, Business Structures, Microsoft Windows, Microsoft Windows Server 2003, Government, Storage, Strategy, Servers, Finance, Operating Systems, Software, Hardware, Management
- Case studies
- Hyfinity Case Study: e-Fire National Project
- e-Fire is a National Project, funded by the Office of the Deputy Prime Minister, under the Local Government Modernisation Programme. XML has now become the nervous system of agile e-Gov projects. Simplifying the complexity and harnessing the true power of XML and e-Gif standards requires in-depth expertise. The ODPM e-Fire...
- Tags: Project, e-Fire, XML, Software/Web Development, Web Development
- Case studies
- On-Demand CRM
- blog rootCRMCRM advantages. I am using White Papers on our website to generate leads that are sent to our CRM. Anyone have any experience here?CRMInteresting.
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, susan_kolb@..., CRM, on-demand
- Discussion threads 2006-06-25
- Let CRM Drive Your Supply Chain
- By now, one will have probably implemented CRM programs and built his or her CRM database. One will have recognized that CRM is a necessary tool, rather than a luxury, to do business in a competitive age. The fact that many retailers have yet to optimize and integrate their CRM...
- Tags: Supply Chain, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Implementing a CRM Scorecard - Part II : Selecting Strategic CRM Measures
- A powerful tool for performing the first step in creating an enterprise CRM Scorecard is the CRM Strategy Map. The CRM Strategy Map allows an organization to clearly and visually communicate its CRM strategy to all stakeholders and guides a CRM strategy team in identifying what should be measured to...
- Tags: CRM, CRM Strategy Map, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Essential CRM Pack
- Is your mind made up on CRM. Free CRM Resource Kit Download. In a recent survey* over 50% of companies stated that they now use a CRM Solution with over 78% reporting a positive or very positive outcome. Isn't it time that you started to think...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-04-03
- MoD Implements Bespoke MCDST Programme
- The Ministry of Defence is implementing a bespoke Microsoft Certified Desktop Support Technician MCDST certification programme for its IT support staff. The programme, designed by training provider QA, was developed in response to the MoD's decision to outsource its IT function. It aims to provide over 200 MoD staff with...
- Tags: Information Technology, Training, Ministry Of Defence, Workforce Management, Human Resources
- Case studies
- Adventure Training Company Streamlines Business With CRM Solution
- Focus Adventure, a Singapore-based training company, offers corporate training programmes that feature adventure and experience. As a young company, Focus Adventure found it extremely challenging to manage its customer contacts, enquiries, and accounts with its rapid growth. Then, the company deployed Microsoft CRM 1.2, now part of Microsoft Dynamics. In...
- Tags: CRM Solution, Microsoft Corp., Training, CRM, Sales Strategy, Customer Relationship Management (CRM), Workforce Management, Advertising & Promotion, Enterprise Software, Marketing Research, Sales, Software, Human Resources, Marketing
- Case studies
- Microsoft CRM Best Practices: Upgrading Unsupported Microsoft CRM 1.2, Environments to Microsoft CRM 3.0
- The purpose of this paper is to assist one in a successful upgrade from Microsoft CRM 1.2 to Microsoft CRM 3.0. This paper will address various unsupported Microsoft CRM 1.2 scenarios and what steps would assist in making the CRM environment a Microsoft supported environment prior to upgrading to Microsoft...
- Tags: Environment, Microsoft Corp., Microsoft CRM, Best Practice, Customer Relationship Management (CRM), Enterprise Software, Software
- White papers 2005-08-01
- How to reply and delete email automatically by using MAPI Control?
- my current programme can send emails by using MAPI Control. Email will using my user account from Outlook. i need to enhance my programme to auto reply and delete some emails when any email reply or forward to my Outlook.Anyone know how to do that in programming? im using vb.Net....
- Tags: Microsoft Outlook, Mandy.Wong, programme, e-mail, MAPI Control, MAPI
- Discussion threads 2007-11-14
- How to reply and delete email automatically by using MAPI Control?
- my current programme can send emails by using MAPI Control. Email will using my user account from Outlook. i need to enhance my programme to auto reply and delete some emails when any email reply or forward to my Outlook.Anyone know how to do that in programming? im using vb.Net....
- Tags: Microsoft Outlook, Mandy.Wong, programme, e-mail, MAPI Control, MAPI
- Discussion threads 2007-11-14
- Nowhere to Run, Nowhere to Hide
- Too many articles on Customer Relationship Management CRM begin by harking back to the Gartner 2001 prognostication that over 50% of CRM projects fail. Neither of these are of the slightest practical use to marketer or business manager alike, both of whom are intent only on understanding why many CRM...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Microsoft CRM Best Practices: Upgrading Supported Microsoft CRM 1.2 Environments to Microsoft CRM 3.0
- The purpose of this paper is to assist readers in a successful upgrade from Microsoft CRM 1.2 to Microsoft CRM 3.0. The paper reviews the key components one should prepare in their environment that are important for a successful upgrade to Microsoft CRM 3.0. The paper lists best practices that...
- Tags: Environment, Microsoft Corp., Microsoft CRM, Best Practice, Customer Relationship Management (CRM), Enterprise Software, Software
- White papers 2005-08-01
- CRM: Doing It Right!
- IBM Business Consulting Services recently completed a series of leadership surveys in 346 organisations globally to explore companies' experiences with CRM initiatives. The resulting - 'Doing CRM Right: What it takes to be successful with CRM' - highlights how companies drive CRM success and achieve a significant return on investment....
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- CRM Is Dead, Long Live CRM
- CRM has many faces. Some view it as a pivotal management strategy - a useful way to improve customer satisfaction - or a complex IT initiative. But all agree that CRM is experiencing a major renaissance as businesses turn their focus from cost-cutting to growth.
- Tags: META Group Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Webcasts
- How to Select a CRM System: Nine Factors to Consider When Evaluating CRM
- Customer Relationship Management CRM has emerged in the past few years as a "Must have" business strategy. CRM can reduce sales and service costs and maintain a comprehensive view of customers. Those who are not yet using it are missing a key competitive advantage and losing new and repeat business....
- Tags: CRM System, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2006-02-03
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