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- Active Directory - Integrate or Stand-alone?
- Company A has bought part of Company B and has set it up as a standalone company Company C. Company C has a short (
- Tags: C/C++, Programming languages, n0tl0b, Microsoft Windows Active Directory, Company C, C
- Discussion threads 2007-04-16
- A Helpdesk without Calls... What next?
- A Helpdesk lives on it's incoming calls, but all good support functions should be striving to reduce those incoming calls because it shows an improving technical environment and staff with better technical ability.So, once you've implemented automated account management, trained staff in their product set, secured and controlled the desktop,...
- Tags: help desk, helpdesk, incoming call, it management, n0tl0b
- Discussion threads 2007-01-18
- Tidiness and the Techie
- My team has a group of desktop engineers in it. Without exception, they all lack the concept of tidiness. Every day, I look at their desks and surrounding environment and dispair: Redundant desktops, old monitors, cables, unpacked boxes, towers of CDs defying gravity, stands, semi-disected laptops, a large box of...
- Tags: team, tidiness, techie, hardware, it management, n0tl0b, cabinet, desktop, photograph
- Discussion threads 2006-11-29
Additional Resources
- What/how would you document to guard against 1-person failure point in IT?
- What/how would you document to guard against 1-person failure point in IT?I am a single-person I.T. Department for a non-profit child welfare agency, managing 150 users, 100 desktops, 6 servers, and all aspects of technology. We have our email, database, app, file, and print servers, phone system (within a...
- Tags: password, security, management, disaster, documentation, risk, planning, Understaffed, it management, backup, network, server, information technology
- Discussion threads 2006-04-12
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