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- SAP Safe Passage Through Uncertain Times Webcast - mysap Customer Relationship Management
- In this webcast, the viewer will discover how mySAP Customer Relationship Management mySAP CRM enables a safe, reliable, customer-centric solution that delivers value to each customer. The viewer will also learn about the offering from SAP that provides safe passage to companies grappling with the uncertainties arising from Siebel's pending...
- Webcasts
- Rohm and Haas Uses mysap CRM to Drive Business Growth
- Rohm and Haas is a $6 billion company headquartered in Philadelphia, PA. It is one of the world's largest manufacturers of specialty chemicals, employing more than 17,000 employees and operating 140 research and manufacturing locations in 27 countries. Rohm and Haas implemented mySAP Customer Relationship Management mySAP CRM to drive...
- Case studies
- mysap mysap Supply Chain Management at Distell
- Individually, Stellenbosch Farmers' Winery SFW and Distillers Corporation were leaders in South African alcoholic beverage markets. United, the companies were rebranded as Distell, integrated their supply chains, and initiated a focus on new product development specifically for international markets. Distell then redesigned its demand planning, production planning, and distribution processes....
- Case studies
- Accenture Sets a New Benchmark With HP Virtualized Infrastructure Solutions for mysap Business Suite
- Accenture is a global management consulting, technology services and outsourcing company. To meet rising demand for its lab services, Accenture was looking to dramatically increase the adaptability of its server, storage and application environment. To meet these needs, the company needed to overcome the rigid assignment of SAP applications to...
- Case studies
- ERG Group: First in Italy With mysap IS-OIL Solutions
- ERG is Italy's largest independent Italian Group in the Energy and Petroleum sector, the most important Italian exporter of petroleum products mainly gasoil and petrol and the first in Italy to implement mySAP IS-Oil solutions. Capgemini took ERG through three projects, from Business Process Reengineering to implementation of IS-Oil components...
- Case studies
- Backed by SAP Consulting, DSV Improves Customer Relations and Sales and Distribution Processes
- The DSV Group, which is a partner in the Sparkassen-Finanzgruppe (the German savings banks organization, the largest credit institution in Europe), offers an extensive range of products and services to these financial institutions. DSV needed an IT solution that would enable it to map standardized sales and distribution-related processes to...
- Case studies
- Wireless Mobile Computing Gains Top Marks at Dubai Women's College
- The Ementor Group is one of the largest IT solution companies in the Nordic region. The Ementor Group was keen to improve information flow and streamline business processes through a common steering model. It decided to replace over 40 legacy applications with SAP solutions and standardise the underlying platform on...
- Case studies
- mysap SCM at Alcan Aluminium Valais SA
- Alcan Aluminium Valais faced ever-increasing customer expectations and demands. To meet this new challenge, the company initiated a project to review all existing supply chain processes and identify the opportunities for improvement. Reengineering, manufacturing, and logistics processes proved to have the highest impact on customer service level and operational efficiency....
- Case studies
- mysap All-in-One at Sparkice
- Sparkice was founded in 1996 with the vision of becoming a leading e-sourcing organization for Chinese products and services. There were no back-end ERP systems, and report generation - on Excel - was extremely difficult, necessitating a lot of manual work. Sales orders and invoices were also a problem, with...
- Case studies
- mysap SRM at Pemex Gas
- Pemex Gas is the exclusive provider of natural gas to consumers and businesses in Mexico, but the government will soon open the market to other companies. To better position itself to face competition, Pemex Gas is improving its performance through better procurement processes. The company is using mySAP Supplier Relationship...
- Case studies
- Guaranteeing Customer Satisfaction With mysap Customer Relationship Management
- SCHWARZ PHARMA Deutschland values its customer relationships. Their goal is to become the pharmaceutical company with the most satisfied customers in Germany. They intend to achieve this by diligently following the principles of business excellence, and striving for constant improvement in all business areas and services. SCHWARZ PHARMA Deutschland selected...
- Case studies
- Tele Atlas Gets Closer to the Customer With mysap CRM
- Since its establishment in 1984, Tele Atlas has grown into a world leader in digital navigation data. The company currently operates establishments in more than 21 different countries, employing 1,900 people. As a dynamic multinational concern, Tele Atlas continuously endeavors to flexibly respond to the needs of the rapidly changing...
- Case studies
- Leading Telecom Company Uses mysap Supplier Relationship Management (mysap SRM) to Create an E-Procurement System That Spans the Globe
- Ericsson is the world's leading supplier of mobile systems. Seeing an opportunity to cut costs, increase productivity, and streamline its business-support system landscape, the company began investigating how it could implement a common global purchasing process in order to work with its suppliers in a more productive and uniform way....
- Case studies
- mysap Supplier Relationship Management Helps New Zealand's Phone Company Track Spares and Returns, Implement Online Purchasing
- In 2000, Telecom New Zealand began a major supply-management review and found the company could be saving time and money in its management of spare-parts tracking and low-value goods purchasing. In 2002, Telecom brought in the mySAP Supplier Relationship Management mySAP SRM solution, and integrated it with its existing SAP...
- Case studies
- Kavo Uses mysap CRM and Its e-Selling Capabilities to Develop an Online Shop - And to Provide Excellent Customer Service
- The KaVo group has epitomized state-of-the-art technology in dental instruments and systems for almost a century. KaVo aims to continually reinforce its position as a market leader and to consolidate its role as product innovator. To reach this goal they need first-class products as well as a determined customer orientation...
- Case studies
- Optimizing the Value of Your mysap CRM Investment: ROI, Best Practice, Findings and Insights
- This webcast discusses how one can optimize the value of mySAP CRM Investment.
- Webcasts
- Webcast: Service Management With mysap Customer Relationship Management
- This webcast explains how companies are revising their business models to make after-sales service a crucial element in their business activities. You'll gain an understanding of strategies and tools that help organizations create scalable, value-added service packages; better control service costs; and tap new revenue sources. And you'll hear firsthand...
- Webcasts
- mysap Customer Relationship Management (mysap CRM): Focusing on the Customer With SAP Interaction Center
- In this Webcast, you'll hear directly from industry consultants and SAP customers who are using SAP Interaction Center to deliver consistent, personalized communications to customers - even as they reap significant, tangible rewards.
- Webcasts
- Complaint Handling for Logistics Service Providers
- Today more than ever, transforming business into a customer-centric enterprise is essential to driving revenue and profit. But to make customer-centric vision a reality, a person needs to orchestrate the customer-facing processes across - and beyond - the enterprise. That's the power of mySAP Customer Relationship Management mySAP CRM.
- Webcasts
- mysap CRM: Improving Order Management
- Today more than ever, transforming business into a customer-centric enterprise is essential to driving revenue and profit. But to make customer-centric vision a reality, a person needs to orchestrate his or her customer-facing processes across - and beyond - the enterprise. That's the power of mySAP Customer Relationship Management (mySAP...
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