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MyDanka.com Enhances Service Delivery, Increases Operational Efficiency Through Self-Service: MyDanka.com is an Internet-based customer service portal for Danka Business Systems PLC, a leading independent provider of enterprise imaging systems and services. MyDanka.com wanted to implement a secure, customer-facing, user-friendly, single sign-on Web-portal to allow customers to manage multiple accounts and automate opening and closing of customer service requests and...; Tags: Customer Service, Oracle Corp., MyDanka.com, Portals, Product Marketing, Customer Relationship Management (CRM), Web Technology, Internet, Marketing, Enterprise Software, Software; Case studies

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