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- Multimodal interaction promises device integration, accessibility, and enhanced communication services
- The W3C Multimodal Interaction Activity group is developing specifications for a new breed of Web application that allows multiple modes of interaction—for instance, speech, handwriting, and keypresses for input, and spoken prompts, audio, and visual displays for output. Specification drafts include:Ink Markup Language InkML, which serves as the data exchange...
- Tags: Speech recognition, Peter V. Mikhalenko, W3C, multimodal system, multimodal interaction, markup language
- Technical articles 2003-10-28
Additional Resources
- XM-Flow: An Extensible Micro-Flow for Multimodal Interaction
- This paper presents a synchronization module in multimodal dialogue system architecture based on the Model-View-Controller MVC pattern for human-computer interaction. The MVC pattern is based on a clear separation of objects into three categories, i.e. model for defining and maintaining data, view for rendering interactions based on the data, and...
- Tags: System Architecture, Interaction
- White papers 2006-07-07
- Human-Centered Multimedia
- This paper takes a holistic view on the research issues and applications of Human-Centered Multimedia focusing on three main areas - multimodal interaction: visual (body, gaze, gesture) and audio emotion analysis; image databases, indexing, and retrieval: context modeling, cultural issues, and machine learning for user-centric approaches; and multimedia data: conceptual...
- Tags: University Of Illinois, Multimedia, Analysis, Research & Development, Business Operations
- White papers 2006-11-29
- XML-Based Multimodal Interaction Framework for Contact Center Applications
- This paper considers a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Applications can comprise a dialog with IVR, call routing and agent scripting functionalities. The paper also considers ways how such applications can be executed in...
- Tags: Contact Center, XML, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2007-05-12
- Interaction (msi)
- Interaction is a Windows software program specifically designed to draw and analyze statistical interactions. With Interaction you can: easily create interaction graphs using dichotomous, categorical, or continuous variables; instantly perform a complete statistical analysis of your interaction data; use data from many different formats to draw your interaction graphs, including...
- Tags: Graph, Interaction, Interaction Graph, Microsoft Excel, Microsoft Windows, E-mail, Microsoft Office, Office Suites, Software, Operating Systems, Online Communications
- Software downloads 2006-03-23
- Role of UML Interaction Overview Diagram in Business Domain Modeling
- Interaction Overview diagram appeared in version 2.0 due to the need to complete the faults disadvantages of activity and sequence diagrams. The nature of the Interaction Overview diagram is to show the interaction of the components within the system at the higher level of abstraction. The stronger side of the...
- Tags: Domain, Abstraction, Modeling, Sequence, University Of Zagreb, UML, Research & Development, Programming Languages, Ooa/Ood/Oop, Software Development, Software/Web Development, Business Operations
- White papers 2007-08-14
- The Interaction Center Platform
- The Interaction Center Platform is a powerful platform for implementing comprehensive interaction management covering not only telephone calls and faxes but also e-mail messages, Internet text chats, and Web callback requests. It also provides a smooth transition from circuit-switched telephony to voice over IP. Using the Interaction Center Platform, enterprises,...
- Tags: Interactive Intelligence, Interaction Center Platform, Fax, Call Centers, Internet, Business Services, VOIP, E-mail, Telephony, Telecom & Utilities, Customer Relationship Management (CRM), Telecommunications, It Operations, Networking, Online Communications, Enterprise Software, Software
- White papers 2005-05-25
- AMMI Macros for Multiplicative Interaction Models
- SAS macros have been developed to provide user-friendly statistical software for the analysis and interpretation of interaction in two-way experiments. These newly developed macros are called the AMMI (Additive Main-effects and Multiplicative Interaction) macros. The AMMI models allow one to analyze two-way data with interaction even if there are no...
- Tags: SAS Institute, Macro
- White papers 2006-02-28
- Building Customer Relationships One Interaction at a Time
- Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this reality, imagine an environment where one could personally direct the outcome of every single customer interaction, start to finish. Where...
- Tags: Customer Interaction, Customer Relationship
- White papers 2007-09-01
- ACD Processing: IC's Automatic Communication Distribution
- Interaction Center's ACD Automatic Communication Distribution intelligently routes interactions based on agent availability, skill levels, costs, priority and any other attribute one choose. ACD quickly finds the best match between agent and interaction by calculating agents' scores and interaction scores. This white paper provides an overview of how ACD works...
- Tags: Interactive Intelligence, Integrated Circuit, Agent, ACD, Real Estate, Semiconductors, Business Operations, Hardware
- White papers 2004-11-30
- Grammar Studio (exe)
- Grammar Studio is a round-trip WYSIWYG grammar development tool for visually creating and deploying the W3C Speech Recognition Grammar Specification SRGS Grammar XML format GRXML speech grammar format for VoiceXML telephony and multimodal SALT and X+V or VXML applications. Rapidly reduce the time to market by using a simple workspace...
- Tags: Grammar, Grammar Studio, Speech Recognition, Telecommunications, Emerging Technologies
- Software downloads 2005-03-03
- Next Generation Internet Interaction System: Thelma
- This paper presents the Next Generation Internet Interaction: Thelma which would allow for unobtrusive web based rich interaction using Ajax components in a web browser. Thelma builds on the idea of the Web 2.0 paradigm where the web browser will be the users central work tool. The Thelma system would...
- Tags: Web, e-Meeting, Interaction, Web Browser, Thelma, Web Conferencing, Web Browsers, Internet, Channel Management, Marketing
- White papers 2006-02-22
- State Chart XML: State machine notation and voice application development
- This document performs an overview of the SCXML development effort, looks at SCXML notation in more detail, and explores Harel State Tables notation logic and its reflection in SCXML. State Chart XML SCXML is a candidate for the control language within VoiceXML 3.0 (currently under development by...
- Tags: TechRepublic Inc., Application Development, Notation, XML, VoiceXML, SCXML, Telecommunications
- Download resources 2006-03-29
- Designing Interaction Spaces for Rich Internet Applications With UML
- This paper proposes a new method for designing rich internet applications. The design process uses results from an object-oriented analysis and employs interaction spaces as the basic abstraction mechanism. State diagrams are employed as refinements of interaction spaces and task models to specify synchronization events and follow up actions on...
- Tags: Interaction, Rich Internet Application, UML, Ooa/Ood/Oop, Programming Languages, Software Development, Software/Web Development
- White papers 2007-04-16
- Interactive Intelligence + CRM: The Complete Integration of Information and Interaction Management
- Interactive Intelligence has pioneered multimedia interaction management solutions for enterprises, contact centers, and service providers that help organizations more effectively meet customer demands and improve the overall communications experience. The product solutions from Interactive Intelligence offer comprehensive Customer Relationship Management CRM integration that allows organizations to provide unsurpassed information and...
- Tags: Interactive Intelligence, CRM, Integration, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- White papers 2005-04-01
- BEA Systems Case Study: The Babcock & Wilcox Company
- B&W saw an opportunity to reduce internal costs and improve efficiency in delivering information and collaborating with employees, customers and suppliers. They required a solution that could be accessed by all B&W stakeholders, and aggregate tools and information from many different and disparate systems. B&W deployed the MyB&W enterprise portal...
- Tags: BEA Systems Inc., BEA AquaLogic, Groupware, Operational Planning, Channel Management, Productivity, Enterprise Software, Software, Business Operations, Marketing
- Case studies
- Customer Interaction Management: Delivering High Value Service, Sales, and Support
- Customer Interaction Management is the whole process whereby customers get what they want, when they want it, from the place that has something they need (information, solutions, answers, etc). This means that a person needs to know what each customer needs, and can deliver not just the data to them,...
- Tags: Talisma Corp., Customer Interaction Management, E-mail, Sales Strategy, Online Communications, Sales
- White papers 2006-03-23
- BEA WebLogic Portal: Interaction Management Guide
- WebLogic Portal provides a powerful set of tools and services you can use to enhance user interactions with your portals. You can even record the paths users take through your portals to help gauge the effectiveness or your portal, its design, or your process flows, giving you valuable information that...
- Tags: BEA WebLogic, BEA Systems Inc., WebLogic Portal, Portals, Web Technology, Internet
- White papers 2005-10-01
- Empowering End-Users: A Pattern-Centered Groupware Development Process
- When developing groupware satisfying user requirements is even more difficult than in the context of single-user application development; not only the interaction with the application itself but also the interaction between group members must be respected. Current design methodologies insufficiently focus the designers' attention to this aspect. Therefore, the paper...
- Tags: Developer, Interaction, Software Development, Software/Web Development
- White papers 2005-07-13
- Explore W3C standards: Make SVG more active with sXBL
- Judging by the ever-expanding use of Flash and other dynamic user interface components, Web site developers are well aware of the potential benefits of interaction with users. Scalable Vector Graphics SVG is more than just another way to achieve that desired dynamic behavior; it is an adopted standard of the...
- Tags: W3C, Standards, SVG
- Download resources 2006-06-02
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