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- Faulty MS Help Desk Support
- How does one recover from faulty tech advise from MS help desk?Scenario:1. PC with preloaded OEM Windows XP Pro2. After 3 hrs on phone, MS Help Desk advised to format HD and clean install W/XP.3. Now that HD is formatted, cannot install XP due to OEM Recover...
- Tags: bandjcs@..., CD, Microsoft Corp., Microsoft Windows XP, Microsoft Windows XP Professional, MS Help, MS Help Desk, OEM, PC, windows
- Q&A 2005-08-01
Additional Resources
- HELP DESK DB WRITTEN IN MS ACESS 2003
- Does anyone out there have a Help Desk written in MS ACCES 2003 ?
- Tags: Call centers, dpkovacs@..., help desk, Microsoft Corp.
- Discussion threads 2007-06-04
- Looking for worksheet templates
- I'm looking for sample templates, worksheets etc to assist me with the documentation of help desk issues.The product we support is very new as is the help desk, and at the moment I am compiling any issues we come across on a very simple excel sheet. However as time goes...
- Tags: volando@...
- Discussion threads 2007-01-13
- Building a Winning Service Desk
- The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level management, and sometime extend beyond traditional IT Services. This paper gives a roadmap and key considerations for setting up an efficient...
- Tags: Service Desk, It Services
- White papers 2005-08-24
- How Does Your IT Help Desk Measure Up?
- Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets. How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT...
- Tags: Information Technology, Strategy, Management
- White papers 2006-08-14
- Meet help desk challenges with our IT Help Desk Survival Guide, Second Edition
- PMCreating A Help Desk
- Tags: IT Help Desk Survival Guide, Meet help desk, Second Edition, help desk managment, ronbhs@..., it management, help desk, information technology
- Discussion threads 2006-08-12
- Web Based Helpdesk Add-In for MS Outlook (exe)
- A Web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing...
- Tags: Web, Microsoft Corp., Help Desk, Call Centers, Microsoft Outlook, Groupware, Microsoft Office, It Operations, Office Suites, Software, Enterprise Software
- Software downloads 2006-08-18
- CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk
- With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result...
- Tags: Service Desk, CA Unicenter, Computer Associates International Inc., Help Desk, Call Centers, It Operations
- Case studies
- Out look Exp spell check
- I can't get outlook Express to check the spelling of my Emails on my desk top. I have Windows XP home edition and MS office.I have checked my MS-Word(Ver6)to make sure that it spells checks and it does the spell check of Word documents without any problem, also in Outlook...
- Tags: Outlook Exp, sonnynima@...
- Discussion threads 2007-01-09
- Changepoint PSA and Help Desk
- Our organization is going to implement Changepoint PSA for IT project management and help desk. I am interested in hearing from anyone who is using this application for their help desk and your experiences with this application as it relates to a typical help desk/desktop support environment. Thanks...
- Tags: Call centers, help desk, Changepoint PSA
- Discussion threads 2005-02-07
- Microsoft Canada..now thats GOOD SERVICE
- Late in the afternoon of Nov. 4, I called Microsoft Canada and ordered the SP3 disc for Office XP.Four business days later it was in my rural PO Box. The charge, absoluely nothing, not even shipping.I thought I would let the peers know about this to try and even the...
- Tags: gbrownlee, help desk, Microsoft Canada, Microsoft Corp., off-topic
- Discussion threads 2004-11-11
- DBConvert for MS Access & MS FoxPro (zip)
- DBConvert for MS Access & MS FoxPro is an easy-to-use database migration tool that helps you convert from: MS Access to MS FoxPro; MS Access to MS Access; MS Access to MS FoxPro Dump; MS FoxPro to MS Access; MS FoxPro to MS FoxPro; MS FoxPro to MS FoxPro Dump.DBConvert...
- Tags: Microsoft Access, Microsoft Corp., Microsoft Office, Databases, Office Suites, Software, Enterprise Software, Data Management
- Software downloads 2007-12-11
- Desk Doctor (Low Resolution) (exe)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendonitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-02-08
- windows is no longer on my desk top
- we have no windows, no icons, no start menu, and it won'ts a product key helpIs this a recent install......and you didn't activate the system with MS?Have you Tried to restart and choose "Last Known..."?HelpI am new to this, but we have tried to restart and a box comes up...
- Tags: Construction, lstuartreno@..., window
- Discussion threads 2007-06-13
- Measure help desk performance more effectively
- This sample chapter, taken from McGraw-Hill's Introduction to Help Desk Concepts and Skills, examines different approaches to measuring help desk performance. Accurately measuring help desk performance is challenging. Statistics that seem impressive at first glance are often misleading when examined more closely. Help desk managers must look...
- Tags: Performance, McGraw-Hill Companies, Help Desk Performance, Help Desk, Call Centers, It Operations
- Book chapters 2005-07-06
- Desk Doctor Low Resolution OSX (dmg)
- Desk Doctor gives you a new way to prevent and rehabilitate RSI at your desk. You avoid the chronic illnesses, such as carpal tunnel syndrome and tendinitis, which are now workplace epidemics. Desk Doctor detects and rehabilitates problems even before you feel them. First the program guides you through on-screen...
- Tags: Desk, Workplace, Recruitment & Selection, Human Resources, Workforce Management
- Software downloads 2007-06-07
- Client Saves Over $200,000 a Month in Support Costs by Signing on CompuCom's Enterprise Help Desk
- A Fortune 500 Technology company was using CompuCom to provide desk side support services and a different firm to provide help desk support. During the months of this arrangement, the help desk dispatched an average of 4,345 calls per month to be resolved at the user location by CompuCom's field...
- Tags: Client, CompuCom, Help Desk, Call Centers, It Operations
- Case studies
- AmberCat Help Desk (exe)
- AmberCat Help Desk can help you log, track, and manage your help desk calls. Customers can log requests directly via e-mail or their browser, in addition to rapid Windows-based call logging for your help desk staff. A tree view of customers, sites, contacts, and equipment provides a way to both...
- Tags: Help Desk, Call Centers, E-mail, It Operations, Online Communications
- Software downloads 2006-03-17
- Help Desk Package
- Hi,I am looking for the best Help Desk software package out there would take care of not only my help desk need but also my IT Inventory. I would like to have something better than TrackIT.Thanks!RE: Help Desk PackageWe are implementing a package called Connectwise (www.connectwise.com). It looks...
- Tags: melomane, help desk, Help Desk Package
- Discussion threads 2007-01-26
- Trends 2005: IT Service Desk
- In service desk circles, 2005 may well be the year of ITIL. The UK-based IT Infrastructure Library, a set of IT standards, will continue to be the hot topic at IT service desk conferences, and every new release of service desk software stresses ITIL compliance. Embracing best practices is always...
- Tags: Service Desk, Information Technology, ITIL, It Services, Process Improvement, Strategy, Quality, Business Operations, Management
- White papers 2004-11-01
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