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- Moscow City Government Replaces Hundreds of Systems With Single Environment
- Moscow City Government is responsible for delivering universal services to a population of 10.4 million - including police, community safety, education, healthcare, and social services. Accordingly, the government decided to modernise its Novell-based technology with a new standardised operating system to create the foundation for new applications and services. In...
- Tags: Moscow, Environment, Microsoft Corp., Moscow City Government, Government, E-government, Vertical Industries, Enterprise Software, Software
- Case studies 2007-06-01
Additional Resources
- Model of Moscow (zip)
- 3D Map of Moscow features complete Moscow model including foreign embassies, western-style clinics, Internet cafes, and airlines serving Moscow airports. It also provides you with Yellow Pages service and electronic version of Moscow Times.
- Tags: Moscow, Internet
- Software downloads 2005-11-08
- Conferencing System Enables Moscow Police to Instantly Disseminate Critical Information
- Whenever the Chief Office of the Moscow Police GUVD Moscow had an emergency and needed to give urgent orders to all of its local offices, it relied on a staff of designated officers to spread the word manually by calling the offices one at a time. GUVD Moscow replaced this...
- Tags: Moscow, Intel Corp., Telephony, VOIP, Networking, Telecommunications
- Case studies
- The Citizen Kiosk: A Vision for Local Government
- This paper gives an overview of Government's initiative for public access of Government policies and actions. When the city set out to make government services more readily accessible to its citizens, it decided that deploying kiosks in public facilities would be a big step in the right direction. Through a...
- Tags: Vision, Kiosk, E-government, Government
- White papers 2004-09-29
- The City of New York Automates Services for the City That Never Sleeps With NYC 311
- The City of New York has more than 8 million residents and a government consisting of dozens of city departments and agencies. In the past, if a problem or need arose, it wasn't easy to know where to go, who to ask, or what to do. The Mayor made the...
- Tags: Oracle Corp., New York, Service, Government, Vertical Industries, Advertising & Promotion, Strategy, Enterprise Software, Software, Marketing, Management
- Case studies
- City Government Improves Caller Service and Cultivates Economic Vitality
- For the City of Sacramento, the top priority is customer service, which city executives define as connecting citizens to the department that can satisfy their needs - as quickly as possible. To improve citizen service, Sacramento city officials wanted to make it easier for citizens and businesses to reach the...
- Tags: Sacramento, Cisco Systems Inc., City Government, Government, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Case studies
- City of Grapevine Makes Big Strides in GIS
- The City of Grapevine, TX is a small, but growing city located on the northern end of the Dallas/Fort Worth Metroplex. In 1999, the City successfully applied for an ESRI Local Government Start-Up Grant. This case study will review how Grapevine was able to leverage the grant and create the...
- Tags: Grapevine, GIS, Software
- Case studies
- Ocala's Alcatel Network Provides City and County Government With Non-Stop Services and Secure Communications
- The Ocala Electric Utility Ocala, located in Marion County Florida, has been in operation since 1898. Ocala wanted to implement several services such as Internet access, voice over IP VoIP, and wireless applications to enhance the operations of the public and private services within the county and the City of...
- Tags: Network, Alcatel, Ocala, Telephony, VOIP, Government, Telecommunications, Networking, Wireless
- Case studies
- Novell Crafts eGovernment Strategy With the City of Philadelphia, to Improve the Delivery of City Services
- Philadelphia, the fifth largest city in the United States, is best known for its part in American history. The City of Philadelphia wanted an eGovernment strategy to serve as a catalyst for city agencies and departments to recognize common interests, enhancing government technology and workforce resources, while increasing inter-department collaboration...
- Tags: Novell Inc., Philadelphia, E-government, Government
- Case studies
- City Government Shifts Content Management From IT Staff to Individual Departments
- With more than 15,000 pieces of information on its website, the City of Wichita's central IT staff was becoming overwhelmed by the content management workload generated across the 20 departments they support. Working within extremely tight budgets, the City deployed a content management system that allows users at the departmental...
- Tags: Information Technology, Content Management, Web Technology, Government, Enterprise Software, Software
- Case studies
- Birmingham City Council Delivers EDMS and E-government Services on Network Appliance Technology
- Birmingham City Council is Europe's largest council, employing some 55,000 staff and providing services to more than one million citizens. The need to conserve space, improve document control/access, streamline workflows, and meet e-government objectives led the council to pursue an Electronic Document Management Solution EDMS. Birmingham City Council deployed an...
- Tags: Network Appliance Inc., Council, NetApp, Birmingham City Council, E-government, Storage, Government, Hardware
- Case studies
- WebAgain Case Study: Salt Lake City Corporation
- Salt Lake City Corp. SLCC is the support organization for what has become one of the most notable cities in the U.S.-Salt Lake City, Utah. One of the services SLCC provides is the official Salt Lake City web site, www.slcgov.com, which offers a wealth of information about Salt Lake City,...
- Tags: Salt Lake City, Salt Lake City Corp., Web Site Development, Web Technology, Channel Management, Internet, Marketing
- Case studies
- City of Indianapolis Offers More Government Services, Gaining Over $1M in Benefits With Avaya Solution
- The City of Indianapolis/Marion County needed to expand its services to city and county residents by adding interactive voice response systems and other call-in applications, increasing flexibility and providing faster service, all while containing costs. The Avaya IP Telephony solution allowed the City of Indianapolis/Marion County to cut costs, increase...
- Tags: Benefit, Avaya Inc., Interactive Voice Response (IVR), Call Centers, VOIP, Customer Relationship Management (CRM), Telecom & Utilities, Telecommunications, It Operations, Networking, Enterprise Software, Software
- Case studies
- City Council Supports E-Government Services and Enhances Operational Efficiency
- Wolfsburg City Council delivers a range of public services to around 122,000 local people. To enhance relationships with citizens, it decided to develop a new online portal for e-government services, but this could not be deployed effectively on the council's ageing IT infrastructure. To address this issue, Wolfsburg City Council...
- Tags: Council, Microsoft Corp., Wolfsburg City Council, E-government, E-mail Servers, Open Source, Government, Enterprise Software, Software
- Case studies
- Major Japanese Municipal Principal Government Achieves Security Compliance at Nil Cost
- In 2004, the local government of the City of Sapporo, Japan, established a security policy to define and control how the city maintained its information assets. With 12,000 users working in almost 870 departments and limited enforcement resources available in the form of staff and operational procedures, policy compliance proved...
- Tags: Sapporo, Microsoft Corp., Microsoft Windows, IPSec, Government, Microsoft Windows 2000, VPNs, Operating Systems, Security, Software, Networking
- Case studies
- City of Renton Police Department: Wireless Community Network Protects Lives, Enhances Work
- A thriving suburb of Seattle, Washington, the City of Renton has a population of 55,000 and growing. Faced with the need to offer more government services with a shrinking budget, the Police Department in Renton, Washington implemented a city-wide, IP standards-based wireless network with "roving offices" in agency vehicles. Immediate...
- Tags: Washington, Network, Agency, Cisco Systems Inc., Advertising & Promotion, Wi-Fi, Wireless, Marketing
- Case studies
- City Government Improves Service and Stimulates Local Economy
- Historically a rural economy, the City of Albuquerque, New Mexico is today developing an industrial manufacturing base expected to increase wages and quality of life for its 750,000 citizens. The challenge was to provide additional government services to citizens and local businesses without spending additional money. In 1996 Albuquerque standardized...
- Tags: Network, Government, Cisco Systems Inc., City Government, Networking
- Case studies
- Perfect City Icons (zip)
- A collection of isometric projection icons depicting various objects of city infrastructure, Perfect City Icons are here to help design the look and feel of a perfect architectural planning or mapping suite. Perfect City Icons make for a perfect city map when assembled together. Landscapers and architects, students and city...
- Tags: Icon, Aha-soft, Benefits, Human Resources
- Software downloads 2008-06-12
- New York City Government Expects Huge Cost Savings With New Messaging System
- The New York City Department of Information Technology and Telecommunications DoITT supplies IT services to more than 65 government agencies, and provides hosted e-mail services to nearly 25,000 users. In keeping with its role as the city's technology vanguard, DoITT recently installed and tested Microsoft Exchange Server 2007. DoITT predicts...
- Tags: Microsoft Exchange Server 2007, Microsoft Exchange Server, Government, Messaging, Microsoft Corp., DoITT, Groupware, E-mail, E-mail Servers, Enterprise Software, Software, Online Communications
- Case studies
- Coventry City Council Cuts Overhead by US$414,000 by Migrating 24% of Spend to Online Purchasing
- Coventry City Council provides local government services to 306,000 residents and businesses in the United Kingdom's eleventh largest city. Coventry City Council wanted to streamline and e-enable financial and purchasing processes following a government Best Value Review assessment and improve budget management and gain advance visibility of spending by introducing...
- Tags: Oracle Corp., Council, Coventry City Council, Channel Management, Government, Operational Accounting, Marketing, Finance
- Case studies 2008-02-01
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