Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- The Cisco CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
- Coleman Technologies, Inc. CTI is an employee-owned business founded in 1995 that supports complex system engineering efforts with immediate practical assistance and targeted strategic planning in computer networking and Internet services. CTI was already using Microsoft CRM, so when Cisco asked them to beta test the new Communications Connector, they...
- Tags: Computer Telephony Integration, Microsoft Access, Cisco Systems Inc., CRM, Telephony, Enterprise Software, Networking, Software
- Case studies
- Cisco's CRM Communications Connector Gives Employees Secure, Reliable, and Convenient Access to Customer Information
- In early 2004, Coleman Technologies, Inc. CTI, a Cisco Systems Gold Partner with IP Telephony Specialization, beta tested the Communications Connector by implementing it, with CallManager, throughout their organization. CTI was already using Microsoft's CRM, so when Cisco called and ask them to beta test the new Communications Connector Connector,...
- Tags: Computer Telephony Integration, Microsoft Access, Cisco Systems Inc., CRM, Telephony, Networking
- Case studies
- Essential Microsoft Operations Manager: Operator Console
- This paper shifts focus to cover the Operator console and how to get the information one want out of it. As such, this paper is for consumers of MOM information, not just MOM administrators. However, MOM administrators are not off the hook; one needs to go through this paper as...
- Tags: Console, Microsoft Operations Manager, O'Reilly Media Inc., Microsoft Corp.
- White papers 2006-02-27
- MOM 2005 consoles
- I am having problem launching MOM 2005 consoles from my Windows XP PRo SP2 machine. It says 'You do not have permission to connect to this MOM management server'.I have checkt he permissions on the MOM server and I am a member of the MOM ADmins and the Distributed COM...
- Tags: p.j.hutchison@..., MOM 2005, windows, software, server, console
- Discussion threads 2007-01-15
- TechNet Webcast: Securing Your Microsoft Operations Manager (MOM) 2005 Environment (Level 200)
- This webcast provides an overview of security management and explains about the new security features that have been added to Microsoft Operations Manager MOM 2005. In particular, this webcast introduces an important new scenario in MOM 2005, trusted monitoring. The attendee will discover how to secure the MOM 2005 deployments...
- Tags: Webcast, Environment, Microsoft Operations Manager, Microsoft Corp., Microsoft TechNet, Security
- Webcasts 2005-12-19
- Managing Exchange 2003 With MOM 2005 (Part 1)
- Microsoft released the latest version of Microsoft Operations Manager MOM, namely MOM 2005. MOM 2005 is Microsoft's premier solution for management of the Windows Server System and that obviously includes Exchange. In this paper the author will explain the new state and diagram views and how they relate to Exchange...
- Tags: Microsoft Operations Manager, Microsoft Corp., Microsoft Exchange Server 2003, TechGenix, MOM 2005, Microsoft Windows, E-mail Servers, Operating Systems, Software, Enterprise Software
- White papers 2005-06-09
- TechNet Webcast: Introducing System Center Operations Manager 2007 (Level 200)
- This webcast outlines the future of Microsoft Operations Manager MOM. The majority of the webcast covers the next major release, MOM version 3. The webcast is intended both for attendees who are currently MOM customers, and for those considering a MOM deployment.
- Tags: Webcast, Microsoft Operations Manager, Microsoft Corp., Microsoft TechNet
- Webcasts 2006-06-12
- Monitoring Exchange Server 2007 Using MOM 2005 (Part 2)
- This paper deals with the creation of a test mailbox account so as to test some cmdlets using MOM. It shows how to install a MOM Agent in the Edge Transport Server role. To accomplish this task three Microsoft products are used which are Exchange 2007, MOM and ISA Server.
- Tags: Microsoft Exchange Server 2007, Microsoft Exchange Server, Monitoring, TechGenix, E-mail Servers, Groupware, Enterprise Software, Software
- White papers 2007-08-08
- TechNet Webcast: Securing Your Microsoft Operations Manager 2005 Environment (Level 200)
- This webcast explores Microsoft Operations Manager MOM 2005 and security management, highlighting the new security features that have been added to MOM 2005. Through this webcast one can learn about Trusted Monitoring, an important new scenario in MOM 2005, including a look at the privileges it requires and how role-based...
- Tags: Webcast, Environment, Microsoft Operations Manager, Microsoft Corp., Microsoft TechNet, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
- On-Demand CRM
- blog rootCRMCRM advantages. I am using White Papers on our website to generate leads that are sent to our CRM. Anyone have any experience here?CRMInteresting.
- Tags: Advertising & Promotion, Customer relationship management (CRM), Enterprise software, susan_kolb@..., CRM, on-demand
- Discussion threads 2006-06-25
- Let CRM Drive Your Supply Chain
- By now, one will have probably implemented CRM programs and built his or her CRM database. One will have recognized that CRM is a necessary tool, rather than a luxury, to do business in a competitive age. The fact that many retailers have yet to optimize and integrate their CRM...
- Tags: Supply Chain, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Implementing a CRM Scorecard - Part II : Selecting Strategic CRM Measures
- A powerful tool for performing the first step in creating an enterprise CRM Scorecard is the CRM Strategy Map. The CRM Strategy Map allows an organization to clearly and visually communicate its CRM strategy to all stakeholders and guides a CRM strategy team in identifying what should be measured to...
- Tags: CRM, CRM Strategy Map, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Essential CRM Pack
- Is your mind made up on CRM. Free CRM Resource Kit Download. In a recent survey* over 50% of companies stated that they now use a CRM Solution with over 78% reporting a positive or very positive outcome. Isn't it time that you started to think...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2006-04-03
- Xian Network Manager (zip)
- Xian Network Manager is not just another MOM management pack or add-on. Xian is an integrated solution that extends the extensive knowledge-based monitoring and management capabilities of MOM to the other critical components of your computing infrastructure. The combination of MOM/Xian allows you to manage your Microsoft infrastructure components and...
- Tags: Network, Xian Network Manager, Xian, UNIX, Operating Systems, Networking, Servers, Software, Hardware
- Software downloads 2006-07-31
- TechNet Webcast: A More Secure and Well-Managed Infrastructure (Part 16 of 18): Using MOM to Monitor Your Environment (Level 300)
- Adding servers to an environment to add business value might seem easy, but one must consider the costs of keeping all those servers running, secure and up to date. This webcast presents an example organization that has chosen Microsoft Operations Manager MOM to help manage a rapidly growing network. This...
- Tags: Monitor, Webcast, Environment, Microsoft Operations Manager, Microsoft Corp., Microsoft TechNet, Servers, Hardware
- Webcasts 2005-12-09
- Deploying Microsoft Operations Manager 2005 at Microsoft: Microsoft IT Deployment Experiences
- Out-of-the-box is the theme for Microsoft Operations Manager MOM 2005. It describes the ease of installation and the availability of needed functionality previously requiring custom applications. Microsoft IT uses MOM 2005 out-of-the-box to manage 5,600 servers worldwide. They deployed MOM 2005 in half the time required to deploy MOM 2000...
- Tags: Information Technology, Microsoft Operations Manager, Microsoft Corp., Out-of-the-box, Strategy, Management
- White papers 2004-12-01
- TechNet Webcast: Agility Now (Part 08 of 10): Managing the Environment From Microsoft Operations Manager (Level 200)
- The presenter of this webcast illustrates how Contoso uses Microsoft Operations Manager MOM and the MOM management packs to achieve the firm's management goals. With MOM, Contoso is able to monitor their IT environment and alert administrators about potential issues long before they became costly incidents. The attendee will learn...
- Tags: Webcast, Environment, Microsoft Operations Manager, Microsoft Corp., Microsoft TechNet
- Webcasts 2006-10-25
- Microsoft CRM Best Practices: Upgrading Unsupported Microsoft CRM 1.2, Environments to Microsoft CRM 3.0
- The purpose of this paper is to assist one in a successful upgrade from Microsoft CRM 1.2 to Microsoft CRM 3.0. This paper will address various unsupported Microsoft CRM 1.2 scenarios and what steps would assist in making the CRM environment a Microsoft supported environment prior to upgrading to Microsoft...
- Tags: Environment, Microsoft Corp., Microsoft CRM, Best Practice, Customer Relationship Management (CRM), Enterprise Software, Software
- White papers 2005-08-01
- Nowhere to Run, Nowhere to Hide
- Too many articles on Customer Relationship Management CRM begin by harking back to the Gartner 2001 prognostication that over 50% of CRM projects fail. Neither of these are of the slightest practical use to marketer or business manager alike, both of whom are intent only on understanding why many CRM...
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
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