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E-Recruiting for Government and Non-Profits: A common misperception is that the public and non-profit sectors are not in competition with the private sector for talent. Public sector non-profits have the opportunity to take lessons from the best private sector practices, and attain a real return on the implementation of e-recruiting technology solutions. Budgets can be...; Tags: Talent, Government, Recruiting, Misperception, Recruitment & Selection, Human Resources, Workforce Management; White papers

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Managing State in Service-Oriented Architecture: One of the most common misconceptions about Web services is that they are appropriate only for supporting synchronous request/response SOAP Simple Object Access Protocol-based interactions. One of the main reasons for this misperception is that many Web services are implemented using unreliable, stateless transport protocols such as HTTP. As a...; Tags: Web, Oracle Corp., Web Service, SOA, SOAP, Web Services, Channel Management, Enterprise Software, Software, Marketing; White papers
Five steps to designing a secure system with TCB: A secure system is built around the principles of a trusted computing base TCB, which incorporates mechanisms for identifying and authenticating users (I&A), controlling access to system objects, and auditing users’ actions. A TCB's goals are to ensure the integrity, confidentiality, availability, accountability, and assurance of the system. It also...; Tags: Loyalty Tracking System, Ronald Anthony Lewis, security, secure system, trusted computing base, Trusted Computing, security requirement; Technical articles 2003-01-14
Aberdeen Group says Linux/UNIX is as vulnerable as Windows: Turning up the heat up another notch on a long-simmering debate, the Aberdeen Group has published a study comparing the security of Linux/UNIX systems with that of the Microsoft Windows family of products."Contrary to popular misperception, Microsoft does not have the worst track record when it comes to security vulnerabilities....; Tags: Aberdeen Group Inc., CERT, John McCormick, LINUX/UNIX, Microsoft Windows, trojan horse, Unix, virus; Technical articles 2003-01-06
No data is safe, not even data you already validated: I was recently subjected to an interesting new type of malicious code a few days ago, and I wanted to share it.A friend of mine asked me to help him with a little bit of PHP coding a few days ago. He understands a bit about programming, but never did...; Tags: attack, JavaScript, programmer, software; Blog posts 2006-04-17

Ask the right kind of question to get the right kind of answer: "There are no stupid questions," as the saying goes. Of course, the cynic will continue by adding, "Only stupid people who ask questions." While I consider that latter view extreme, I do believe that some questions are better than others. Whether you are asking questions of a customer, client, co-worker,...; Tags: Helpdesk, Customer Relations; Blog posts 2007-07-10
Prevent unnecessary user downtime with good communication: How you inform your end users about system availability can make or break their level of trust in you. Learn to communicate clearly and effectively with your users to end confusion about downtime.Although it can be difficult for support techs to adopt the users’ perspective, and commit time to documenting...; Tags: Manufacturing, Servers, Operating systems, Becky Roberts, downtime, outage; Technical articles 2002-07-12
Your customers could be smarter than you think: This article is also available as a PDF download.When I was 14, I couldn't believe how ignorant my fatherwas. By the time I turned 21, I was astounded at how much the old man hadlearned in just seven years.--Mark TwainWe've all heard those jokes about stupid customers and thehelp desk:"I'mhaving...; Tags: Calvin Sun; Technical articles 2007-02-26
Casual comments, like diamonds, live forever: Many people hear only what they want to hear, no matter what you said. Check out Artner's Law to learn how managers can reduce the margin of error by carefully crafting their comments.Some mistakes are worse than others. Even more importantly, some mistakes last longer than others. As Frank Lloyd...; Tags: Benefits, Bob Artner, Ginger, salary; Technical articles 2000-11-02
Don't let the jerk at the top steal all your thunder: When a senior manager steals all the credit for your team's good work, morale plummets and ill-will skyrockets. Here's how you can turn the situation around from the inside out.We’ve all had to deal with someone in senior management who regularly takes credit for your department’s successes. If, by chance,...; Tags: Team management, Scott Robinson, team; Technical articles 2002-07-08
'Alligator' peer reviews drain project swamp and reveal hidden threats: Afraid of being bitten by a project problem lurking just beneath the surface? Consider these tips on how to conduct an 'alligator' peer review, a unique twist on the common practice of asking a peer to go over your project.The nimble project manager can usually get an accurate reading on...; Tags: Strategy, Donna Fitzgerald; Technical articles 2002-10-09

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