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- Hiring help desk staff: Technical vs. interpersonal skills
- In a previousarticle, we provided experts' opinions about the most important guidelines tofollow when hiring help desk staff. Now, in response to a member's question, we'dlike to drill down a bit further. We asked industry experts Mike Overby, MicheleTriponey, and Gary Manske to weigh in on the subject of help...
- Tags: Gary Manske, help desk, hiring, interpersonal skill, Michele Triponey, Mike Overby, technical skill
- Technical articles 2004-06-11
Additional Resources
- The Mike Abundo Effect (widget)
- Mike Abundo on tech and media. An RSS widget from the personal blog of technologist Mike Abundo.
- Tags: Tech, RSS, Blogging, Advertising & Promotion, Internet, Marketing
- Software downloads 2007-04-19
- Learn About Expressions
- Mike Malone has an excellent and comprehensive discussion on expressions. If you use Excel or Access, youre already familiar with expressions, but dont bypass Mikes discussions just because you think you know enough—there’s plenty of insight to go around. Anyone using VBA to automate any of the Office applications will...
- Tags: VBA, Office 2007
- Blog posts 2007-05-08
- Craft your own Internet usage policy with this sample
- Mike Mullins provides a general guideline for Internet and intranet usage in your organization and encourages you to educate users by distributing a formal Internet usage policy. by Mike Mullins
- Tags: Asset, Internet Usage, Network, Guideline, Internet, Mike Mullins
- Blog posts 2008-06-17
- it's an oooolllldddd one
- I actually laughed myself silly when I first heard it.I'm gonna have to harass my buddy rob to get a copy of he postcard that was at his art show a few years back...rcmp office in full dress uniform, pants around ankles bent over a stump..with big native standing over...
- Tags: firewood
- Discussion threads 2006-02-01
- Email forwarding in exchage 2003
- I want to set a forwarder to a user in exchange so that all his emails are forwarded cc to a mailbox on another mail server which is not exchange. However, in both the scenarios, mail domains are same. e.g: user name on exchange is...
- Tags: pataresuresh@..., e-mail
- Discussion threads 2007-10-08
- What is a reasonable end user/tech support ratio?
- Concerns of cost control combined with quality of serviceoften make finding the optimum end-user to tech-support ratio difficult. Thereare a variety of factors that affect the number of support staff you hire. Inresponse to a member's question, we asked industry experts Michele Triponey, GaryManske, and Mike Overby to weigh in...
- Tags: Beth Blakely, Gary Manske, Michele Triponey
- Technical articles 2004-06-18
- (Photos: Home sweet earthship)
- Earthships are not newA developer named Mike Reynolds was doing Earthships in the 70's and 80's and may still be doing that. I lived in Taos in 81-83 and was friends with Mike. I would be interested to know who the developer is for this project. The method that is...
- Tags: builder50@..., Earthships, photograph
- Discussion threads 2007-08-14
- Where are some ISO Images of CPUBuilders distro
- Hello all, I was hoping that some of you guy's could lead me into the right direction as to where I could download some ISO's of this particular distro of linux CPUBuilders. I can't seem to find it on their website. I'm getting ready to submit my resume to a...
- Tags: Linux, UNIX, distro
- Discussion threads 2005-06-14
- Increase your chances of getting DR budget approval
- Have you had difficulties getting the budget for a disaster recovery plan approved? How did you try to make your case? Share your comments about getting your DR plan's budget approved, as discussed in the March 1 Disaster Recovery newsletter.If you haven't subscribed to our free Disaster Recovery newsletter, sign...
- Tags: disaster recovery
- Discussion threads 2005-02-28
- T Mike @ Aegis Handy Services
- blog root
- Tags: Blogging, T Mike
- Discussion threads 2006-06-02
- How to be a good public speaker
- correctionsorry but what is "step up to the mike"? you mean mic?
- Tags: al3x@...
- Discussion threads 2007-07-26
- Time settings on a new DC are incorrect
- Hi guys,I'm at a bit of a loss.. I'm trying to figure out where a new 2003 DC in Poland that I've built is getting it's time settings from.. It's about 12mins behind my PDC in Ireland.. I've ran all of the usual stuff using Windows time etc, but when...
- Tags: Mikeyjh, hardware, server, Hi Guys
- Discussion threads 2005-10-04
- Win98 :Content Advisor : Passsword Question"
- Looking for the way to recovery the password for Windows Content Advisor in IE6. My sister has for gotten her password for this security issue. Nothing illegal can be had from the answer of this question.Mike/A+Thanks...Thanks for the reply to my question. It give's me a starting point. Why my...
- Tags: cicle_98@..., password, Content Advisor, Microsoft Windows 98
- Discussion threads 2007-04-10
- Eight daily steps to a more secure network
- Looks like the list of things to do at home..let alone the office! Thanks Mike!
- Tags: JCitizen, network
- Discussion threads 2007-10-27
- DSCP and L2 switch
- Hi all,Some L2 switch can trust DSCP on interfaces.Why L2 switch can look at DSCP value in IP header? Is this just the way it works when you put the dscp trust command?Any input will be appreciated.Thanks in advance."Smart" Layer 2 switches are aware of what's going on on the...
- Tags: DSCP, DSCP value, L2 switch, summers, it management
- Q&A 2006-08-04
- The Bleeding Edge
- TechRepublic editors David Bard and Mike Jackman have learned one important lesson on their Nepal trek: When you bet everything on your technology, sometimes you wind up in strange places. Peter Zale chronicles the “almostEverest” climb of TechRepublic editors Dave Bard and Mike Jackman. Zale is the creator of the...
- Tags: Peter Zale, TechRepublic Editors, Mike Jackman, Bleeding Edge
- Technical articles 2000-04-22
- The Bleeding Edge
- TechRepublic editors David Bard and Mike Jackman demonstrate that even mature editors can have fun with technology on the mountain. Next thing you know they'll be calling you from base camp to ask if your refrigerator is running. Peter Zale is chronicling the “almostEverest” climb of TechRepublic editors Dave Bard...
- Tags: Peter Zale, TechRepublic Editors, Bleeding Edge, Mike Jackman
- Technical articles 2000-04-13
- Why does access point need rebooting?
- Hi,Why does rebooting the wireless access point speed the network system up? Have a wireless network with about 15 users. On a regular basis every day or two it slows way down so users complain. Rebooting the wireless access point temporarily solves the problem network speeds up again....
- Tags: access point, reboot, mikvi@..., networking, wireless
- Discussion threads 2006-04-19
- Hey, Trekkies: Here's news for you
- Become a TechRepublic Trekkie. Follow the adventures of TechRepublic editors Mike Jackman and David Bard as they journey to Imja Tse. Now you can receive news of the almostEverest trek right at your desktop.You know who you are. You slip online when no one’s looking, click straight to TechRepublic’s site,...
- Tags: Notebooks, Loraine Lawson, Imja Tse
- Technical articles 2000-04-12
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