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- Comedy: "What if people bought cars like they buy computers?"
- Found via reddit: Welcome to the General Motors Helpdesk, where automobile drivers call in with the same breed of complaints foisted upon the typical tech support guy at your favorite PC manufacturer no word on whether the GM assistant had a noticeable subcontinental accent. Here is but one of...
- Tags: Accelerator, Customer, General Motors Corp., Computer, Helpline, Help Desk, Call Centers, Productivity, Manufacturing, It Operations, Jay Garmon
- Blog posts 2007-02-21
- Tsunami Response
- The Tsunami hit Asia but shook the world. In the aftermath of the Asian Tsunami, the world rallied to help the affected region in rescue and recovery, including IBM. The IBM Crisis Response Team was there to help coordinate a responsive, efficient, and...
- Tags: IBM Corp., Supply Chain, Team Management, Business Operations, Management
- White papers 2005-03-28
- domain problem not able to access particular domain name
- hi!! all 'm facing this problem from past 2 days in my office .. 'm not able to access a particular domain in my office ..but all other than domains 'm able to access ... 'm using a broadband service ... i have called the helpline .. but still...
- Tags: Domain names, Broadband Internet, cancer_a19@..., domain name
- Discussion threads 2007-07-03
- Web-Based Self-Help Service Slashes Britannica's Support Costs
- The Encyclopaedia Britannica was founded in 1768 in Edinburgh. When Britannica started to distribute its world-renowned encyclopaedia products on CD, the UK operation contracted an external call centre to provide a free helpline to resolve users' technical queries. By 2000, the problems of supporting multiple versions, editions and formats for...
- Tags: Web, Knowledge, Knowledge Management, Business Intelligence, Strategy, Enterprise Software, Software, Data Management, Management
- Case studies
- Can't get into yahoo mail from home
- For the past week, I haven't been able to get into my yahoo mail. I can get into www.my.yahoo.com but can't get into it my mail once I get there, I'm not sure what it is, I have even restored the computer back to an earlier point before it started...
- Tags: Yahoo! Inc.
- Q&A 2006-02-02
- Slow Secure Sites
- I have recently changed from dialup internet access to SDL. Now I find that when accessing 128bit Secure sites on most occasions the pages open extremely slowly, to the point where most wont open at all and I get a message saying that the page is unable to be opened.Can...
- Tags: Web browsers, SECURITY, SDL, Den, httpS
- Q&A 2005-09-01
- Support Center Naming Conventions
- I am in the process of renaming our tech support team, and my CIO is concerned about compliance with industry naming standards. We are a relatively small group (4 full time staff, including myself plus 2 summer interns -- we support around 500 computers worldwide). The team handles helpdesk calls,...
- Tags: conventions, help desk, it management, naming, PC, Support Center, team, z9pfmarq
- Discussion threads 2005-07-18
- New Install XP Pro can't get internet
- I recently installed XP Pro on a Dell computer, everything loaded fine . I have cable Roadrunner and after setting up computer I can't get on the net. I click on Network conections Lan /High Speed and status it shows activity in and out showing sent and received. But I...
- Tags: cable, cable modem, Internet, IP, IP address, modem, NLane126@..., windows
- Q&A 2005-09-24
- Is it legal to restrict what language is spoken at your workplace?
- Is it legal to restrict what language is spoken at your workplace?I'd like to toss this out there and see what comes back. We have several spanish speaking employees, they talk fluent US-English as well. Through the majority of the day they are speaking english but at certain times (lunch,...
- Tags: English Only, off-topic, TomSal, workplace
- Discussion threads 2005-02-15
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