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- IBM Helps Ease Miele's Transition to Peregrine ServiceCenter
- Miele manufactures high-quality professional and household appliances, ranging from vacuum cleaners to dishwashers. To maintain their high quality standards, Miele needed a better help desk solution that could enable quick handling of IT failures, facilitate vulnerability assessments, document existing solutions, coordinate efficient management of errors, and deliver reports to gauge...
- Tags: Solution, IBM Corp., Help Desk, Call Centers, It Operations
- Case studies
- German Manufacturer Plans Online Conferences After Focused Review of IT Solutions
- Miele & Cie KG, a domestic appliance manufacturer, wanted to appraise the technology of its existing IT environment against the latest industry-standard solutions. Miele sought to gain a deeper understanding of Microsoft technology. It wanted to learn more about desktop collaboration tools and enterprise solutions for data storage, specifically Microsoft...
- Tags: Information Management, Information Technology, Microsoft Corp., Strategy, Microsoft Office, Databases, Management, Office Suites, Software, Enterprise Software, Data Management
- Case studies
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