Sponsored White Papers, Webcasts, and Downloads
TechRepublic Resources
- ParkLane Homes Constructs a Single Customer View With Microsoft CRM
- ParkLane Homes is one of Western Canada's largest and most recognized residential developers. ParkLane Homes was changing to a decentralized business model where project teams micro-managed their business, rather than everything being handled by head office. As part of this process, the company needed to consolidate customer information in one...
- Tags: Staffing, Microsoft Corp., Microsoft CRM, CRM, ParkLane Homes, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- Zeacom Adds Pop! to Microsoft CRM
- Zeacom Limited, a leading provider of customer contact solutions and long-standing Microsoft partner, is the first New Zealand software developer to build an add-on application specifically for Microsoft Business Solutions Customer Relationship Management CRM. Zeacom's CRM ScreenPOP! enables instant access to customer information for Microsoft CRM, allowing a business to...
- Tags: Microsoft Corp., Microsoft CRM, CRM, Zeacom, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- ROI Case Study: Microsoft CRM - Go Software
- GO Software, Inc. develops and markets payment processing software. Up until the end of 2003, GO Software had used ACT! for Lotus Notes and Great Plains, but the two systems weren't integrated. Lack of integration meant orders and contacts had to be entered twice and as the contact database grew,...
- Tags: Payment Processing, Sales Force, Contact Management, Great Plains Software, Nucleus Research Inc., ROI, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Operational Accounting, Sales Strategy, Sales Force Management, Enterprise Software, Software, Finance, Sales
- Case studies
- Community College Improves Enrollment Forecasting, Positions to Meet Growth Goal
- With campuses located throughout Indiana, Ivy Tech Community College is the only community college in the state. The college receives state funding, and the staff works hard to ensure that Ivy Tech graduates contribute to Indiana's growing workforce. Wanting to boost student enrollment and retention, the Central Indiana region of...
- Tags: College, Microsoft Corp., Enrollment, Microsoft CRM, Forecasting, Community College, Customer Relationship Management (CRM), Workforce Management, Recruitment & Selection, Sales Force Management, Enterprise Software, Software, Human Resources, Sales
- Case studies
- Microsoft CRM Helps Maximum Impact Achieve Maximum Business Success
- Maximum Impact, Inc., based in Atlanta, Georgia, USA, provides values-based leadership training to a wide range of clients via books, videos, CDs, live seminars, satellite-based events, and more. With the company's revenue and client base expected to increase dramatically in the next few years, the time had come for Maximum...
- Tags: Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
- Business Systems Provider Boosts Revenue 300 Percent With Microsoft CRM Solutions
- Power Business Systems strives to offer a range of business-process systems so as to meet specific customer needs. In 2002, the company opted to join the Microsoft Partner Program and begin providing Microsoft Dynamics CRM solutions. The firm has seen a 300 percent annual increase in its Microsoft CRM -...
- Tags: Revenue, Microsoft Corp., Microsoft CRM, CRM, Power Business Systems, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- Orisoft Taps Extensive Customer Base With Microsoft CRM 1.2
- Founded in 1987, Orisoft Technology Bhd is a leading provider of human resource, payroll and time management solutions in Malaysia. Since its inception, the business processes in Orisoft's sales and marketing department have been manually driven and paper-based. For example, the sales personnel kept diaries where information on business contacts,...
- Tags: Microsoft Corp., Microsoft CRM, Sales Strategy, Time Management, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Sales, Productivity, Software
- Case studies
- ROI Case Study: Microsoft CRM - AAA Mortgage
- Based in Alpharetta, Georgia, AAA Mortgage has been a leader in the residential financing business since the early 1990s. With three offices, the company provides primarily residential loans and home equity lines of credit. To boost competitiveness and customer service, AAA Mortgage sought to enable faster processing times when a...
- Tags: Financing, Nucleus Research Inc., ROI, Equity, Microsoft Corp., Microsoft CRM, CRM, Mortgages, Customer Relationship Management (CRM), Advertising & Promotion, Investment, Enterprise Software, Finance, Capital Structures, Software, Marketing
- Case studies
- Washroom Service Company Increases Annual Revenue by Around £25,000 (U.S.$47,250) Per Sales Consultant With New Microsoft CRM Solution
- Washroom service company Sanity Group wanted an automated solution to manage its sales and service operations. During 2003 and 2004 it worked with Microsoft Certified Partner Foundation IT to select and implement an end-to-end solution based on Microsoft Business Solutions Customer Relationship Management CRM and Microsoft Business Solutions - Great...
- Tags: Revenue, Microsoft Corp., Microsoft CRM, CRM, Microsoft Windows, Sales Strategy, E-mail Servers, Microsoft Windows Server 2003, Groupware, Servers, Enterprise Software, Operating Systems, Software, Sales, Hardware
- Case studies
- Momentum: The Power of Choice With Microsoft CRM (Level 100)
- This webcast explains a Customer Relationship Management CRM solution that works the way a user does, the way the business does, and the way technology should. The webcast explores how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment.
- Tags: Webcast, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Digital Media, Enterprise Software, Software, Marketing, Consumer Electronics, Personal Technology
- Webcasts
- Vendor Boosts Revenues, Expands Opportunities With Microsoft Solution
- Protech Associates, an Independent Software Vendor ISV, provides software for associations to help them manage their membership and activities. When its customers asked the ISV for software that was easier to use, customize, and upgrade, Protech Associates created Protech CRM for Members. The company built the product to integrate tightly...
- Tags: Revenue, Microsoft Corp., Microsoft CRM, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- Microsoft Business Solutions CRM Helps HealthSource Plus Deliver World-Class Customer Service
- HealthSource Plus is one of Canada's leading third-party administrators. The company helps mid-sized Canadian businesses reduce, control and manage employee group healthcare costs. With offices in Toronto, Montreal and Niagara, HealthSource Plus manages approximately $80 million in premiums covering more than 30,000 Canadians. In order to migrate to an ISO-9000...
- Tags: Business Process, Customer Service, Microsoft Corp., Microsoft CRM, CRM, HealthSource, Customer Relationship Management (CRM), Operational Planning, Product Marketing, Advertising & Promotion, Vertical Industries, Benefits, Enterprise Software, Healthcare, Software, Business Operations, Marketing, Human Resources
- Case studies
- Educational Product Distributor Replaces Eight Databases With One
- Holmes Corporation HC helps the nation's premier associations meet the educational needs of their members by delivering first-rate educational products. HC's customer information was scattered across eight different GoldMine databases. Customer service performed redundant entry of data, sales people toggled among databases to find customer information, and lead sources were...
- Tags: GoldMine, Microsoft Corp., Microsoft CRM, CRM, HC, Customer Relationship Management (CRM), Storage, Enterprise Software, Databases, Software, Hardware, Data Management
- Case studies
- Microsoft CRM Increases Premium Powers~ Customer Market
- Premium Power is a distributor of high quality petrol engines and petrol powered products at an affordable price. They work through a dedicated network of local dealers located in every town and district throughout New Zealand. To achieve an ambitious company growth plan, Premium Power's small team needed a solution...
- Tags: Microsoft Corp., Microsoft CRM, CRM, Premium Power, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- Environment Control Systems Provider Heats Up Collaboration With Microsoft CRM
- For 20 years, Delta Controls has been a thriving business control solutions provider, delivering dependable HVAC, Access and Lighting products to commercial and government buildings, including schools, universities, hospitals and airports. The Vancouver-based company features a market leading business approach of relying on outside partners and distributors to sell its...
- Tags: Collaboration, Environment, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing
- Case studies
- Haines Recruits Microsoft CRM for Competitive Advantage
- Haines Recruitment New Zealand, an innovative advertising and communications company, has carved a unique market niche over the last 12 years. Haines Recruitment was one of the first New Zealand businesses to implement Microsoft Customer Relationship Management CRM solution 1.2. Since the deployment, Haines has recognised improved efficiency in data...
- Tags: Competitive Advantage, New Zealand, Microsoft Corp., Microsoft CRM, CRM, Haines Recruitment, Customer Relationship Management (CRM), Enterprise Software, Sales Strategy, Software, Sales
- Case studies
- IP Telephony Solution Helps Customers Take Advantage of Converged Networking
- A leader in Internet Protocol IP telephony, Avaya delivers flexible, affordable, and scalable communications solutions for organizations of all sizes. Avaya IP Office provides an all-in-one communications solution built on converged voice and data technology to address the challenges of small and medium-size businesses. Customer Effective - one of Avaya's...
- Tags: Telephony, Network, IP Telephony, IP, Microsoft Corp., Microsoft CRM, Avaya Inc., CRM, Avaya Internet Protocol Office, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Telecommunications, Software, Marketing
- Case studies
- Momentum Webcast: The Power of Choice With Microsoft CRM (Level 100)
- This webcast explores how Microsoft Dynamics CRM delivers a familiar Microsoft Office Outlook interface to create a productive work environment and also illustrates the powerful workflow and integrated reporting capabilities in Microsoft CRM that help to drive business processes and results.
- Tags: Webcast, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Webcasts
- Medical Products Maker Taps Opportunities With Complete, Accurate Customer Data
- In late 2002, Conceptus, a California-based medical products company, received approval from the U.S. Food and Drug Administration FDA to market its Essure product in the United States. Anticipating rapid growth, the company needed to improve its efficiency and streamline the tracking of physician training on the product. In 2003,...
- Tags: FDA, Mobile, Medical Product, Microsoft Corp., Microsoft CRM, Federal Government, Advertising & Promotion, Customer Relationship Management (CRM), Healthcare, Enterprise Software, Government, Marketing, Software
- Case studies
- Business Solutions Provider Enhances Offerings, Increases CRM Sales by 50 Percent
- As one of the largest providers of Microsoft business solutions in the world, Tectura saw the potential for Microsoft Customer Relationship Management CRM solutions from the start. Executives at the company - which primarily markets Microsoft Enterprise Resource Planning ERP solutions that now fall under the Microsoft Dynamics umbrella -...
- Tags: Microsoft Corp., Microsoft CRM, CRM, Business Solutions Provider, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies
