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- What is a reasonable end user/tech support ratio?
- Concerns of cost control combined with quality of serviceoften make finding the optimum end-user to tech-support ratio difficult. Thereare a variety of factors that affect the number of support staff you hire. Inresponse to a member's question, we asked industry experts Michele Triponey, GaryManske, and Mike Overby to weigh in...
- Tags: Beth Blakely, Gary Manske, Michele Triponey
- Technical articles 2004-06-18
- Hiring help desk staff: Technical vs. interpersonal skills
- In a previousarticle, we provided experts' opinions about the most important guidelines tofollow when hiring help desk staff. Now, in response to a member's question, we'dlike to drill down a bit further. We asked industry experts Mike Overby, MicheleTriponey, and Gary Manske to weigh in on the subject of help...
- Tags: Gary Manske, help desk, hiring, interpersonal skill, Michele Triponey, Mike Overby, technical skill
- Technical articles 2004-06-11
- What are the most important guidelines that should be followed when hiring help desk staff?
- When hiring help desk or support call-center staff, you mustfind professionals with the right mix of technical and customer service skills.Not only must they understand a variety of computing systems and software, theymust also be able to communicate that expertise to end users. Above all, thesecustomer-facing employees must be able...
- Tags: Beth Blakely, help desk, hiring, job, Michele Triponey, recruiter
- Technical articles 2004-06-04
Additional Resources
- HELP I NEED TO CLEAR THE PASSWORDS OFF OF A DELL LATITUDE CP
- HI THERE,I WAS WONDERING IF ANYONE COULD HELP ME WITH CLEARING OR BYPASSING PASSWORDS ON A DELL LATITUDE CP THAT I BOUGHT ON EBAY. LAST OWNER DOES NOT REMEMBER? THANK YOU IF YOU COULD HELP!MICHELE
- Tags: Notebooks, MKISS022663@..., Dell Latitude CP, Dell Latitude, password, Dell Computer Corp., Clear
- Discussion threads 2007-05-10
- MSDN Webcast: geekSpeak: Advanced ASP.NET Development With Michele Leroux Bustamante (Level 200)
- The presenter of this webcast gives tips about advanced Microsoft ASP.NET development.
- Tags: Microsoft Developer Network, Webcast, Microsoft ASP.NET, Microsoft Corp., .Net, Middleware, Software Development, Software/Web Development, Enterprise Software, Software
- Webcasts 2008-03-19
- Harambee and the Cisco Networking Academy Program
- When Michele La Rosa of Cremona, Italy, returned from several months of volunteer work in Kenya, he had a vision to improve the fortunes of underprivileged children. Unfortunately, he also found himself without a job. She I wanted to help Kenya and realised that she could do this with telecommunications...
- Tags: Cisco Systems Inc., Italy
- Case studies
- IT Service Management: Strategies for Getting Started
- Enabling an IT service organization does not have to be a daunting proposition. Start small, think big -- pick a few processes with the greatest cost inefficiencies or opportunities for savings, like password changes or IMAC. Once you’ve achieved successes roll out into larger programs. This webcast provides basic steps...
- Tags: Implementation, Information Technology, Service Level Management, Strategy, It Services, It Operations, It service Management, Management
- Webcasts 2004-10-21
- BYPASSING PASSWORD ON A DELL LATITUDE CP
- HI THERE,I NEED TO CLEAR THE PASSWORDS ON A DELL LATITUDE CP THAT I RECENTLY PURCHASED ON EBAY PREVIOUS OWNER FORGOT IT! THANK YOU IF YOU COULD HELP!MICHELEa few things1. this sounds more then a little suspicious (laptops on ebay that have "forgotten" passwords are often stolen. you...
- Tags: Notebooks, MKISS022663@..., Dell Latitude CP, password, Dell Computer Corp., Dell Latitude
- Discussion threads 2007-05-11
- Download our Access test to see what your users know
- If you need a ready-to-use skills assessment test, download this file now. This comprehensive test covers basic, intermediate, and advanced Access skills and includes the answers.Time is precious, and wasting it—yours and, especially, someone else’s—is a cardinal sin. Training is no exception.When you’re assigned to train a new user, you...
- Tags: Databases, Microsoft Office, Veronica Combs, Microsoft Access, training, database
- Technical articles 2000-09-21
- NEED good help
- am looking for help desk people in Dallas,TX...HARD to do at this point!! Any suggestions where to look? I have tried Monster, Dice...referrals...etc...am going to xray search linkedin and myspace this evening to see what I can find....otherwise...any suggestions would be great. Thanks! MichelePost your jobs specifications here.What do you...
- Tags: Help desk, Recruitment & Selection, michele.field@..., job, advertisement
- Discussion threads 2007-06-19
- What if business buys a Mac?
- CIO Michele Goins of Juniper Networks decided to try an experiment -- one that could prove costly in the end. She chose Mac as the platform of choice for a test group of 600 employees. From her perspective, "If the support costs aren't too high, let's open the...
- Tags: Apple Macintosh, Apple Inc., Desktops, Hardware, Tricia Liebert
- Blog posts 2008-05-02
- Members suggest alternatives to traditional raises
- According to TechRepublic members polled in a recent e-mail survey, the fact that companies might not be able to offer raises this year doesn’t mean there aren't good alternatives that will keep employees happy without breaking the bank.While some suggestions were pretty traditional—an extra couple of paid days off and...
- Tags: career, job, Judith N. Mottl
- Technical articles 2003-08-29
- 3 Questions: Encryption and the default state of data
- By Terry SweeneyWith Michele Borovac, director of marketing for Decru Inc., Redwood City, Calif. Decru is a vendor of networked storage security products, including its flagship line of DataFort storage security appliances.This interview originally appeared in the IT Business Edge weekly report on Fortifying Network Security. To see a complete...
- Tags: storage, IT Business Edge , backup, security
- Technical articles 2004-04-20
- Book reviews: Get up to speed on .NET's Windows Communication Foundation
- Keeping up with technology is a full-time job. This is especially true for Microsoft .NET developers as more and more technologies are introduced by the Redmond giant. A good example is the numerous updates to the .NET Framework with 2.0 followed by 3.0 and then 3.5. Even the most diligent...
- Tags: Microsoft .NET, Appendix, Windows Communication Foundation, Technology, Programming, Programming Windows Communication Foundation Services, Tony Patton
- Blog posts 2007-10-09
- How about the cheese eating surrender monkeys?
- http://apnews.myway.com/article/20041116/D86CT0980.htmlU.N. Imposes Arms Embargo on Ivory CoastNov 16, 5:02 AM ETBy PAULINE BAXABIDJAN, Ivory Coast AP - The U.N. Security Council imposed an immediate arms embargo on Ivory Coast's hard-line government after its violent confrontation with France, drawing bitter accusations here Tuesday that the world was siding with Ivory Coast's...
- Tags: FRENCH, French Business, Garion11, Ivory Coast, off-topic
- Discussion threads 2004-11-16
- TechRepublic members sound off on certification
- In a recent column by Bob Weinstein, we asked you how much weight you gave certifications when hiring and retaining your staff. Here's what you told us.In a recent TechRepublic column, “Certifications: The CIO perspective,” Bob Weinstein took a look at certifications and the role they play in the...
- Tags: Quality, Paul Baldwin, certification
- Technical articles 2000-04-28
- Members fuel debate on hacker fate, metric system, and raises
- Between the constant firefighting you face each week and the sheer speed at which the IT industry moves, not to mention the short Labor Day week here in the U.S., it's easy to let important or interesting news and information slip through the cracks. So, to kick off the week,...
- Tags: John Sheesley, Linux, Novell Inc.
- Technical articles 2003-09-08
- Five tips for working with the internal IT department
- To make sure your client's IT department won't work with you, begin your engagement by not listening to the staff, failing to build consensus, and isolating yourself. To make things work, take this advice from those who've been there.No department, especially IT, enjoys an inspection of its systems and processes...
- Tags: Strategy, Recruitment & Selection, Workforce management, Leadership, Lisa Gill, Chris Levine, information technology
- Technical articles 2002-09-24
- A century later, Einstein's first ideas still hold power
- A century later, Einstein's first ideas still hold powerarticle root[Edited by: admin on Jun 1, 2005 11:43 AM]Einstein was a plagaristAlbert Einstein is held up as "a rare genius," who drastically changed the field of theoretical physics. However, using the technique known as 'The Often-Repeated Lie=Truth,' he has been...
- Tags: Albert Einstein, BFilmFan, Einstein, einstein stolen credit plagarist, it management, relativity, theory, velocity
- Discussion threads 2005-06-01
- R-E-S-P-E-C-T, find out what it means to IT, say TechRepublic members
- Interested in curbing job-hopping at your company? TechRepublic members say money is important, but respect is essential if you want to stop turnover.Want to know how to keep IT workers from leaving?Respect is the key, according to TechRepublic members.Respect that they work a doctor’s hours—and barely see their families.Respect that...
- Tags: Recruitment & Selection, Loraine Lawson, TechRepublic Members, job, information technology
- Technical articles 2000-10-11
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