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- Motorola Case Study: Miami-Dade County
- A concern of Miami-Dade County officials was when residents, visitors or businesses required County services or information, they had to negotiate a maze of over 1,000 different phone numbers for various departments. A major challenge involved getting buy-in from a variety of municipalities, all of which approach service delivery in...
- Tags: Miami-Dade County, Motorola Inc., Call Centers, Customer Relationship Management (CRM), Telecom & Utilities, Product Marketing, It Operations, Enterprise Software, Software, Marketing
- Case studies 2006-10-13
- Miami-Dade County Transitions Mainframe for Future With Web Services and Service-Oriented Architecture
- Over the years Miami-Dade County developed the vast majority of core enterprise applications on the mainframe, and throughout those years, the mainframe's ability to successfully handle enormous transactional volumes served the county well. Miami-Dade first employed Shadow z/Services to build the new Hurricane Shutter Permitting application. Contractors leverage the online...
- Tags: Permit, NEON Systems, Web, Web Service, Miami-Dade County, SOA, Mainframes, Servers, Web Services, Hardware, Enterprise Software, Software
- Case studies
Additional Resources
- Adobe Systems Case Study: Miami-Dade Police Department
- The Miami-Dade Police Department MDPD oversees and protects Miami-Dade County, and relies on its Metropolitan Police Institute Training Bureau to deliver cuttingedge training that is customizable to its unique environment and needs. Internationally acclaimed for its law enforcement expertise, MDPD offers a large number of classroom-based training courses to uphold...
- Tags: Web-based Training, Adobe Systems Inc., Training, Workforce Management, Computer-Based Training (CBT), Human Resources
- Case studies
- Cognos Case Study: Miami-Dade County Public Schools
- Miami-Dade County Public Schools (M-DCPS) is the fourth-largest school district in the U.S. M-DCPS is committed to providing educational excellence for all by providing the highest quality education so that students are empowered to lead productive and fulfilling lives as responsible citizens. In support of its vision, the M-DCPS pursues...
- Tags: Cognos Inc., Performance Management, Strategic Planning, Strategy, Human Resources, Workforce Management, Management
- Case studies 2007-10-01
- Miami-Dade Fire Rescue Uses Avaya IP and Business Continuity Solutions to Improve Effectiveness and Cut Costs
- For Miami-Dade Fire Rescue, faced with such critical and even life-threatening situations, the risk of having their communications system "Getting shut down" is simply unacceptable. The challenge was to increase communications continuity and reliability for emergency service workers and facilities, while reducing operating costs, increasing responsiveness and providing new communication...
- Tags: IP, Avaya Inc., Business Continuity, It Services, VOIP, Telecommunications, Networking
- Case studies
- Collaborative Portal Improves Education for Fourth-Largest U.S. School District
- When the fourth-largest public school district in the United States needed to communicate with its more than 1 million students, parents, teachers, and administrators, Miami-Dade County Public Schools found that it had no consistent way to deliver information. To answer that challenge, the district is building an enterprise Web portal...
- Tags: Education, Microsoft Corp., Portals, Web Technology, Internet
- Case studies
- V960 'Streaks' Through Miami-Dade Community College
- Miami Dade Community College MDCC needed to complete its database backups and be online by 8 a.m. - an increasingly difficult task. And with 88,400 students and employees to support, service interruptions were unacceptable. The IT department worked with StorageTek to help them develop a solution. MDCC decided to upgrade...
- Tags: Disk, StorageTek
- Case studies
- School District Improves Education by Linking Teachers, Students, Parents Online
- The fourth-largest public school district in the United States needed a consistent way to deliver information to more than 1 million students, parents, teachers, and administrators. Miami-Dade County Public Schools built a Web-based portal to give all these constituents a single point of access for relevant information, services, and applications....
- Tags: District, Education, Teacher, School District, Portals, Internet
- Case studies
- Avaya Case Study: Miami Dade Fire Rescue
- The legacy PBX and mechanical key telephone system MDFR shared with other county agencies was proving short on features and reliability and long on maintenance and related costs. MDFR sought a solution that would enable it to safeguard the public, increase its communications system's feature functionality and return the most...
- Tags: Avaya Inc., Telephony, Telecom & Utilities, Telecommunications, Advertising & Promotion, VOIP, Networking, Marketing
- Case studies 2007-10-01
- Dade Behring Speeds Time-to-Market With mySAP Product Lifecycle Management
- Dade Behring, a U.S.$1.2 billion company employing 6,000 people, is focused on enhancing people's lives by being the most responsive provider of quality diagnostic products and services to its customers. Dade Behring wanted to fully integrate the design, review, and release-to-manufacturing processes to manage and share up-to-date product information throughout...
- Tags: mySAP, Lifecycle Management, mySAP PLM, Product Lifecycle Management, Dade Behring, Customer Relationship Management (CRM), Enterprise Software, Software
- Case studies
- performancesoft Case Study: County of San Diego
- In late 1999, the County of San Diego County embarked on a journey to install an Enterprise Resource Planning ERP system. To assist the County of San Diego with their performance management implementation, the County engaged the services of Computer Sciences Corporation CSC. During the software selection process, CSC assisted...
- Tags: Computer Sciences Corp., San Diego, Performancesoft, Performance Management, Business Intelligence, Tools & Techniques, Human Resources, Workforce Management, Enterprise Software, Software, Data Management, Management
- Case studies
- Avaya Case Study: Orange County, Florida
- Orange County, Florida encompasses an area of over 1,000 square miles and 13 towns and cities. The county wanted to centralize administration as well as to have all County agencies on one network. Orange County is a long-time Avaya customer. The County has Avaya Communication Manager Software running on Avaya...
- Tags: Orange PCS, Avaya Inc., Orange County, County, Workforce Management, Advertising & Promotion, Human Resources, Marketing
- Case studies
- Miami Traffic Cams (widget)
- Select from 8 different traffic cameras in Miami, FL, mainly on I95. This version is the first release on CNET Download.com.
- Tags: Miami
- Software downloads 2007-07-24
- Miami Dolphins (jar)
- Miami Dolphins theme by BoltsPlanet.com. This version is the first release on CNET Download.com.
- Tags: Theme, BoltsPlanet
- Software downloads 2007-11-12
- Novell Case Study: Essex County, Canada
- Essex County is Canada's southernmost county - at the same latitude as northern California - and it is one of the most agriculturally productive counties in the country. The IT staff at Essex County stays focused on reducing costs and making the most of its investments. To reduce costs and...
- Tags: Novell Inc., County, Essex County, Linux, Open Source, UNIX, Operating Systems, Servers, Software, Hardware
- Case studies
- County - City GIS for DeKalb County and the Cities of Auburn, Butler, and Garrett, Indiana
- Just as Auburn was innovating automobiles in the '20s and '30s, the town continues to innovate today in ways more often seen in larger cities. As the county seat of DeKalb county, Auburn has partnered with the county government and other nearby towns to provide better taxpayer services through shared...
- Tags: County, Environmental Systems Research Institute Inc., GIS, Government, Software
- Case studies
- Dakota County 2005 Strategic Technology Plan
- Dakota County recognizes that quality information services are a key contributor to the County's vision of creating a premier place for the citizens to live and work. Dakota County is committed to leveraging technology to enable County staff to provide effective, efficient, and responsive service and for citizens to actively...
- Tags: Citizen, Vision, Dakota County, Government, Strategy, Management
- White papers 2005-05-31
- One County's GIS Success Story: Conway County
- The officials in rural county named Conway decided to develop a Geographic Information System GIS to benefit utilities such as water and sewer systems. Since Conway County desired and needed a well-developed GIS, it realized that accurate street and road data needed to be gathered for the county. The county...
- Tags: County, GIS, Software
- Case studies
- University of Miami Builds Forward-Looking Research Programs With Dell Campus Architecture
- Students, faculty and staff at the University of Miami actively pursue new knowledge and ideas to shape tomorrow. They needed to combine the purchasing power of a seven-campus leading research university into one efficient, cost-saving agreement with a top technology partner. Dell Campus Architecture provides the University of Miami with...
- Tags: Dell Computer Corp., Dell Campus Architecture, Business Structures, Workforce Management, Strategy, Finance, Human Resources, Management
- Case studies
- A "Connected Community," Kane County, Illinois Improves Public Safety, Delivers Services More Effectively, and Stimulates Economic Development
- With a new network that supports both voice and data, Kane County, Illinois, has transformed its business processes for delivering services to constituents. Safety has improved because the county can instantly connect decision-makers in various locations during emergencies. Service effectiveness has increased because the county call center can handle more...
- Tags: Illinois, Safety, Cisco Systems Inc., Connected Corp., Service Effectiveness, Call Centers, Operational Planning, It Operations, Business Operations
- Case studies
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